1. Benny Zinyake
Flat G6 Perth View Wynberg
Cape Town, 7800
zinyake@gmail.com
Mobile: 0737742599
 Dedicated customer service manager with 8+ years of experience in retail and food service settings.
Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and
turnaround of underperforming operations.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to
customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all
safety, security, quality and store operations policies.
Areas of Expertise
 Customer Service Management
 Complaint Handling & Resolution
 Retail Operations Management
 Customer Satisfaction Enhancement
 Front-of-House Supervision
 Sales & Margin Improvement
 Teambuilding & Training
 Cost-Reduction Strategies
 Order Fulfillment
Professional Experience
Knead Bakery & Cafe — Claremont Reference Ryan Faul HR 0827207377 01/01/14-30/06/15
Front of House Manager,
Key Responsibilities:
Recruit, train and supervise 15 waiters and cashiers. Foster an environment in which guests enjoy high levels of
service and employees are motivated to deliver top performance. Managed front of house operations to ensure
friendly and efficient customer service.
 Instrumental in driving record-high sales increases, propelling store to meet budgets
 Reduced staff turnover by improvement in employee-development and morale-building programs.
 Elevated store’s guest-satisfaction index, ensuring a swift resolution of customer issues to preserve customer
loyalty while complying with company policies.
 Exemplified the second-to-none customer service delivery for which Knead Bakery is known for.
Joe’s Easy Diner —Century City Reference Kendal Amis HR 0827948633
Assistant Manager, 09/13 to 12/14
Previous Positions: Supervisor
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service of
the Diner. Managed 32 employees and managed P&L, sales, inventory, merchandising and cost controls.
Maintained high standards in sanitation and safety and complied with regulatory guidelines.
 Successfully helped in opening two restaurants within 8 months of each establishing a loyal customer base.
Grew sales targets despite increased competition presented by existing and new store both stores.
 Introduced training programs that enhanced employee performance and helped build a motivated workforce.
 Actively participated in the initial marketing of the business through an IT loyalty program.
Education and Training
MacMain School of Computer — Harare 2003-2004
Earned 12 Credits- concentrated on IT
Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss
prevention, time management, leadership, performance assessment and food safety.
Current Studies: Cape Wine Sommelier
 South African Wine Course.
 The Certificate Course
 Wines of the World course
 Diploma wine course

2.  Practical-1 year fine-dining
 Wine and Food course.
 Practical presentation of wine and food