1. Jahangir K. Qazi
1289 Calkins Rd. • Pittsford, NY 14534 • jqazi001@gmail.com • Cell (585) 330-6212
OBJECTIVE
To obtain a managerial role within a growing company that has a strong culture for employee engagement
and customer obsession.
EDUCATION
The College at Brockport, State University of New York • Brockport, NY
Bachelor ofScience, BusinessAdministration,GPA:3.14, 2012
 Concentration in Management
Monroe Community College • Rochester,NY
Associate ofScience,Business Administration, GPA: 3.26, 2011
MANAGEMENT EXPERIENCE
ADT Security Services, Inc. Rochester,NY
Team Manager for the Technical Assist Group, Customer Care 2014-Present
Leads a team between 15 and 20 agents in daily call center operations.
 Coaches team members to be successfulduring 1:1 meetings, side-by-sides, and team huddles
 Answers team member’s questions and concerns regarding customer accounts,policies and
procedures while adhering to ADT’s core values and standards of conduct
 Monitors staffing levels by utilizing RTA and floor walking
 Collaborates with peers on local and cross center projects and initiatives
Team Lead, Customer Care 2013-2014
Vintage Entertainment Group, Inc. Avon, NY
Manager 2005-2013
Managed operations within concession stand and restaurant of 4 screen drive-in movie theater as well as
monitoring ticket sales, and lot capacity.
 Promoted consistently during tenure from parking lot attendant to manager
 Lead work team of 20 in daily business activities
 Trained new and existing staff on procedures
 Initiated, created and implemented job list for tasks and supplies needed for daily operations that
increased productivity by 75%
 Worked with irate customers to resolve and diffuse complaints
 Ordered and tracked inventory levels, prepare orders, and record invoices
 Schedule and forecast staffing by reviewing past years schedules and revising for peak times
 Supervised employee hours and payroll requiring increasing and reducing staff volume
 Coached employees and gave constructive reviews on performance
Tom Wahl’s Restaurant Pittsford, NY
Shift Supervisor 2006- 2010
 Promoted from general staff to shift supervisor during tenure
 Supervised work teams up to 15 in completion of daily duties including monetary transactions,
customer satisfaction, quality/ quantity control, food preparation consistency, and time
management
 Trained new employees in necessary skills and values of specific business culture
 Collaborated with management team to ensure overall quality, service,and consistency (QSC) of
restaurant environment