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Melissa Mathena Resume (1)

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Melissa Mathena Resume (1)

  1. 1. Melissa Mathena 4000 Cedar Lane, Poetsmouth, VA 23703 Home: 757-735-5092 swetgrl75@hotmail.com 3 years maintenance background entailing contracts, modifications, work orders overseeing daily service reports. Working closely with contract specialist to maintain proper work flow with daily and weekly work order details for plumbing, hvac, and electrical contracts.Obtained several safety certifications through OSHA.Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors.Experienced General manager driven hardworking retail professional versed in all aspects of running day to day operations, including opening and closing procedures, banking, merchandising and recruiting. Skilled in providing creative solutions to customer complaints. Train retail associates on sales techniques and customer satisfaction. Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. adept at problem solving, customer service and hiring and training hardworking, quality staff. Retail inventory management Accurate cash handling Store opening and closing procedures Store operations MS Office proficient Sales professional Recruiting and interviewing Knowledgeable of quality control standards Purchasing ability Results-oriented Managing large crews Quality control OSHA regulatory compliance Solid independent worker Computer literate Team player Deadline driven Flexible work schedule Outstanding communication skills Exceptional leader Conflict resolution skills Team-oriented Reliable Flexible schedule Quick learner File/records maintenance Dependable independent worker Troubleshooting Good at following instructions Utilizing scanner systems Consistent work history SOP knowledge Strong interpersonal skills Solid communication skills Strong organizational skills Timely project completion Valid VA driver license Government security clearance Establishing goals and setting priorities Secretary, 08/2012 Mechanical Resources Inc. - Portsmouth, V A Photocopied all correspondence, documents and other printed materials. Drafted and typed grammatically correct office memos. SUMMARY HIGHLIGHTS EXPERIENCE
  2. 2. Received and disbursed all incoming mail.Maintained office supplies by checking stocks and placing orders.Directed incoming calls to appropriate staff members Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Managed incoming and outgoing calls for a busy office.. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of all company vehicles. Computed, recorded, and proofread data, records and reports. Complied with federal, state and company policies, procedures and regulations. Reconciled and reported discrepancies found in records. Kept up-to-date, thorough and accurate files. Reviewed new work orders and requests and manually entered data into a centralized database. Corresponded daily with PAR's to insure all paperwork and work orders are completed in a timely manner. Acted as the point of contact for all incoming work orders. Assigned work orders to employees based on their competencies and skills. Accurately provided status information on project progress to the project management .Acted as the liaison with company safety representative to promote awareness and understanding of safety protocols. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. General Manager, 01/2010 to 07/2012 Wilco Hess - Suffolk , V A Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  3. 3. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise.Wrote order supply requests to replenish merchandise.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls. Managed payroll and time and attendance systems. Processed rehires, transfers, terminations. Monitored daily banking transactions. Maintained annual and monthly budgets. Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Monitored vacation accrual. Processed terminations. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Surpassed revenue goals in four consecutive quarters. Identified and resolved system and account issues. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Verified details of transactions, including funds received and total account balances. Revamped accounting quality system to prepare for important audits. Coordinated approval processes of all accounts payable invoices. General Manager, 04/2000 to 12/2009 Super Mart - Chesapeake , V A Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Generated monthly and annual sales reports. Created and directed sales team training and development programs.Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
  4. 4. Calculated figures such as discounts, percentage allocations and creditsVerified details of transactions, including funds received and total account balances.Revamped accounting quality system to prepare for important audits. Balanced batch summary reports for verification and approval.Conducted month-end balance sheet reviews and reconciled any variances. .Researched and resolved billing and invoice problems. Verified details of transactions, including funds received and total account balances. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations. . basic education Woodrow Wilson High School - Portsmouth, V A, USA EDUCATION

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