1. Candice M. Brooks
152 FairwindDr.Apt301
Chesapeake,VA 23320
757-718-3434
Education:
Oscar F. SmithHighSchool,2003
Experience:
FoodLion May 2001 – Present
CustomerService Manager
 Supervise FrontEndCustomerService Associates
 Manage new hire orientation
 Ensure computerbasedtrainingsare completedbyassociatesinatimelymanner
 Coach associatesonexcellentcustomerservice
 Train office Associates
 Supervise trainingof FrontEndCustomerService Associates
 Ensure FoodLion CustomerService Standardsare achieved
 Ensure properschedulingof frontendstaffing
 Motivate employees
 Monitorcleanlinessof store andparkingarea
 RandomlyAuditemployeescashdrawer
 Auditsafe
 Performdailyandweeklybookkeepingfunctions
 Orderand receive moneyfromBrinks
 Balance service deskutilitypaymentcenter
 Ensure compliance withall state andfederal regulations
 Assistwithorderingproductstobe shippedtostore
 Assistandsolve customerconcerns
 Analyze situationstoidentifyproblemthen implementsolutions
 Builddisplayswhenneededtomarketproducts
 Performanyotherassignedduties