Marcelino Gonzalez is seeking an operations supervisor position applying his leadership, problem solving, and management skills. He has over 15 years of experience in operations management, lean manufacturing, training, and human resources. His background includes reducing costs through lean initiatives, developing training programs, and optimizing production processes. Gonzalez holds a Bachelor's degree in Paralegal Studies from Broadview University and an AAS in Paralegal Technology from Johnston Community College.

1. Marcelino Gonzalez
9 Oriole Ct, Selma NC 27576 • Tel: 774.207.7624 • Email: mg1_genius.iam73@icloud.com
Objective
Operations Supervisor seeking a challenging leadership position and applying creative problem
solving, and fine management skills aligned with your company’s values. Inspired by a strong
commitment to develop and implement progressive strategies to achieve optimum utilization of
resources and maximize profits. Details will be the difference.
Professional Attributes
 Bilingual: Fluency in English and Spanish
 Team Building
 Implementation of Lean Projects
 Expert Level Computer Literacy
 QuickBooks
 Budget Management
 Employee Training
 Recruitment, Placement, Performance
Reviews
 Time Management
 Critical Thinking & Problem solving
skills
 Exceptional People Skills
 Foster Positive Learning Environment
for peers & subordinates
Accomplishments
Lean Manufacturing
 Responsible for reducing WIP at Michael Foods and saved the company $80,000.
 Member of a continuous improvement action team at Tribeca Oven Inc.
Training & Development
 Contributed to the creation of new employee orientation packages
 Developed and modified Standard Operating Procedures (SOPs & SSOPs).
 Improved manager and employee performance by identifying and clarifying problems; evaluating potential
solutions, implementing selected solutions, coaching and counseling manager and employees.
Human Resources/Recruiting
 Evaluated performance and follow working protocols and process for the account,
 Align teams regarding tasks and other protocols, communication and cultural differences.
 Build up a good relationship with clients and employees
 Responsible for managing and growing the customer relationship.
 Work with various customer executives and managers, and presented process improvements, created
new engagement opportunities and ensured that existing engagements were being delivered
satisfactorily.
Work History
Xtreme Braids 10/2010 – Present
Salon Manager
 Responsible for the overall operation of the natural hair salon.
 Handle cash and bank deposits.
 Manage client appointments, and resolved guest complaints or issues.
 Deliver exceptional customer service experiences.
 Sell beauty products and treatments related to natural hair applications.
 Manage and forecast retail stock levels.
 Ensure high standards of hygiene, cleanliness within the salon.
 Analyze weekly and monthly sales figures, and compared with Profit & Loss reports.
 Controlling salon expenses.

2. Marcelino Gonzalez
9 Oriole Ct, Selma NC 27576 • Tel: 774.207.7624 • Email: mg1_genius.iam73@icloud.com
Essex County College
Program Assistant 01/2010 – 08/2010
 Responsibilities included administering clerical function, carried out routine office procedure.
 Gathered data and compiled weekly and monthly financial reports.
 Created Excel spreadsheets to maintain financial records.
Tribeca Oven Inc.
Manager on Duty 02/2008 – 09/2008
 Managed Key Performance Indicators, department budgets, 1 direct report and 66+ subordinates.
 Conducted one-on-one employee counseling sessions to drive personal development and growth for
subordinates.
 Collaborated with other department managers to ensure smooth transition during my shift.
 Monitored the production processes and adjusted schedules as needed mitigating impact to
production schedules.
 Monitoring product standards, and assisted Quality Manager in implementing quality-control
programs.
 Serve as liason among different departments, and worked with managers to implement the company's
policies and goals.
 Ensured that health and safety guidelines were followed by supervising and motivating team of
workers, reviewing worker performance, identifying training needs.
Franklin Baking Co,
Production Supervisor 12/2006 – 02/2008
 Optimized product throughput by implementing incremental changes to the production run.
 Reviewed records and procedures to ensure that everyone on the production floor was adhering to
company policies.
 Fostered safety training to ensure the safe operation of each piece of equipment.
Michael Foods Inc.
Production Supervisor 06/2004 – 06/2006
 Supervised the production processes in order to obtain the highest quality product at the lowest
possible cost, consistent with Good Manufacturing Practices, Standards Operating Procedures and
the USDA.
 Improved manager and employee performance by identifying and clarifying problems; evaluating
potential solutions; implementing selected solution; coaching and counseling managers and
employees.
 Held self and others, accountable for measurable high-quality, timely, and cost-effective results.
 Determined objectives, set priorities, and delegated work.
 Accepted responsibility for mistakes.
 Complied with established control systems and rules.
Education
Broadview University
West Jordan UT
Bachelor of Science: Paralegal Studies
June 2015 (In Progress)
Johnston Community College
Paralegal Technology
AAS Degree Awarded
Jan/2011 – May/2013