1. L.Reed84@yahoo.com  315 Wellman Street, Norfolk, VA 23502 202.999.2970
To obtain a career position with a progressive, growth-oriented organization that will allow
the utilization of present skills, and provides the opportunity to advance these skills, within
an environment where ability and performance are recognized as a valuable resource.
 Outgoing, motivated team player
 Eager to contribute dynamic customer service.
 Successful leader and mentor who empowers team members to achieve their maximum
potential.
 Extensive knowledge of finance regulatory requirements and general bank operations.
 Strong focus on team building and employee relations
 Advanced organizational and administrative skills.
 Supporting the objectives of an organization that rewards reliability, dedication, and
solid work ethics with opportunities for professional growth.
Teller Coordinator II 2015Present
 Ensure compliance with all operational regulations, sales, and services processes,
policies and procedures, and completion of compliance requirements.
 Use open ended questions to determine the potential customer’s needs for the products.
 Set up referrals to partners, confirm appointments and follow with partners and clients
on outcome.
 Obtain and secure customers confidential information.
 Coach team to achieve and exceed sales referrals and goals.
Operations Manager April 2016July 2016
 Organize & Promote events daily to drive business and to bring foot traffic in the door of
the establishment.
 Ensure compliance with all operational regulations thru ABC, sales, and services &
vendor processes.
 Communicate with magazine and radio stations for advertising and events.
 Hire/Fire staff.
 Monitor daily sales & inventory, create spreadsheets for inventory counts and EOD
register balancing.
 The face of the establishment by handling meetings with newspaper, TV & radio.
 Create orders for food and alcohol thru vendors and ABC.
Service Manager 20092014
 Consistently ensure compliance with all operational regulations, sales, and services
processes, policies and procedures, and completion of compliance requirements.

2. 2
 Assist with efforts to achieve branch product, service, and business goals.
 Ensure the team delivers all branch related services accurately, completely, swiftly, and
courteously.
 Establish sales referral and service goals.
 Create trains and coaches a successful service and referral team.
 Responsible for scheduling staff efficiently to maximize resources and achieve service
and sales goals.
 Act in partnership with the store manager to position the branch team for success.
 Continually demonstrate excellence at managing complex customer concerns and
transactions.
Relationship Banker/ Lead Teller 20072009
 Review account information for restrictions and funds availability; provide information on
account status and account information.
 Processes customer transactions within established guidelines.
 Cross-sell banking products and services.
 Remain alert to situations and patterns of activity which indicate fraud.
Marshall Manor CNA| Medical Technician Program 20032004
Certified Nurse Aide
CPR and First Aide Certification (recertified 03/15)
Available upon request