1. Rozella DePasquale-Myers
Experienced in customer service, medical secretary, multi tasking, problem solving
and conflict resolution.
Westmont, IL 60559
rozelladepasqualemyers@gmail.com - (331) 575-0558
I have had many years as a medical secretary, but have been put in many situations where I have had to
learn quickly. I adapt easily, and have determination, integrity and professional qualities. My demeanor is calm,
friendly and mature.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Services Representative
Adreima - Downers Grove, IL - August 2014 to April 2015
Responsibilities
Inbound and outbound calls to patients to collect self pay balances that remain for
hospitals. Call volume between 60 and 100 calls per day. Navigating through Epic
Mckesson system, and several payment portals. Insurance and benefits experience, with understanding of
treatment and diagnosis. Ability to calmly speak with angry customer and set up payment arrangements/
payment.
Administrative Assistant
Air BP - Warrenville, IL - January 2013 to June 2013
Personable and engaging.
Strong computer skill (MS Windows, Word, Excel, Access, PowerPoint, Outlook) Proficiency in the use of
standard office tools (copy machine, fax, FED EX etc.)
Strong organizational skills.
Have excellent command of English language, composition and punctuation.
Order and maintain office supplies and equipment (i.e. copier, postage, answering
machine, computer, telephones, etc.)
Pick up, distribute and disseminate of all mail and correspondence.
Appointment, meeting, event and conference planning, travel arrangements.
Monthly reports created and maintained.
Facility Coordinator
Maxillofacial and Facial Aesthetic Surgery - Geneva, IL - February 2012 to August 2012
Responsibilities
Personable and engaging.
Strong computer skill (MS Windows, Word, Excel, Access, PowerPoint, Outlook, Website maintenance)
Proficiency in the use of standard office tools (copy machine, etc.)
Strong organizational skills.
Have excellent command of English language, composition and punctuation.
Able to maintain confidentiality in areas such as financial, medical records. Order and maintain office supplies
and equipment (i.e. copier, postage, answering machine, computer, telephones, etc.)
Pick up, distribute and disseminate of all mail and correspondence.

2. Screen and route all incoming calls.
Schedule appointments, Check patients in and out, Collect payments, and prepare consents for surgery.
Answer mail – correspondence (writing letters), phone calls, etc.
Check email and respond. File all paperwork and records.
Church Secretary
Kaneville United Methodist Church - Kaneville, IL - September 2011 to February 2012
Personable and engaging.
Strong computer skill (MS Windows, Word, Excel, Access, PowerPoint, Outlook, Website maintenance)
Proficiency in the use of standard office tools (copy machine, etc.)
Strong organizational skills.
Have excellent command of English language, composition and punctuation.
Able to maintain confidentiality in areas such as financial records, counseling situations and other private
matters.
Order and maintain office supplies and equipment (i.e. copier, postage, answering machine,
computer, telephones, etc.)
Organize and maintain the master church calendar.
Pick up, distribute and disseminate of all mail and correspondence.
Screen and route all incoming calls.
Answer mail - correspondence (writing letters), phone calls, etc.
Check email and respond.
Gather information and prepare monthly newsletters and other routine communications.
Keep accurate membership records (new members, baptisms, weddings, deaths, etc.)
Prepare Annual Reports.
Schedule and attend meetings and record minutes as requested.
File all paperwork and records.
Prepare, proof, print, and disburse weekly service bulletins.
Route any/all incoming communications (mail; e-mail; faxes; phone messages) to appropriate staff and lay
volunteers appropriate staff and lay volunteers.
Unit Secretary
Hinsdale Hospital - Hinsdale, IL - February 2001 to August 2006
01/85 to 03/98, and 05/79 to 03/83
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve
customer issues with expediency.
Demonstrated proficiencies in telephone and unit-desk reception within a high-volume critical care
environment. Calm upset/angry/stressed patients, patient family members, staff members, and physicians.
Researched and rapidly solved problems and rebuilt trust.
Led ordering of supplies, payroll, and staffing. Restored organization to unit, medical records, and accelerated
data input, processing and retrieval.
Consistently praised by nurse manager for the quality, timeliness, and attention to detail in handling patient
admissions, discharges, transfers, and physician rounds. Exemplary customer service delivery and team
player attitude.
CaseManager Assistant
OrthoNet LLC - Chicago, IL - March 1998 to February 2001
Served as first point of contact for physician offices, hospitals, and rehabilitation centers with authorization for
services. Provided prompt, courteous and knowledgeable assistance.

3. Created and kept spreadsheet and records via United Healthcare computer program, Accu Coder, Excel, and
Word documents.
All other administrative duties to Case Manager.
Medical Assistant, and Pre certification Coordinator
OAD Orthopaedics - Winfield, IL - January 1995 to March 1998
Medical Assistant, and Pre certification Coordinator, 01/95, to 03/98 Interviewing patients for medical history
and taking vital sign.
Obtaining reports, previous medical records, and x-ray films for M.D. review.
Setup of EMG/NCV, and injections.
Detailed charting, returning patient phone calls, and filling medication requests.
Providing medical records, ICD-9, and CPT codes to private insurance companies,
Medicare, and Workman's compensation insurance.
EDUCATION
Waubonsee Community College (Sugar Grove and Aurora Campus)
March 2012 to Present
Diploma
DOWNERS GROVE HIGH SCHOOL NORTH - Downers Grove, IL
1975
SKILLS
Front Desk Reception, Customer Service, Filing, Medical Records Management, Precertification, Benefits
Specialist, Intake Coordinator, Executive & Administrative Support, Reports, Complaint Handling/Resolution,
Medial Terminology/Abbreviation, Data Entry. Computer Skills: EPIC, Windows Word, Excel, Power Point,
Outlook, Medical Manager, Accu-coder, McKesson Star, Perfect Byte. (10+ years)