1. AREAS OF EXPERTISE
Customer service
Data Keyer
Strong face to face skill
Switchboard Duties
Filing
Administrative tasks
MS Office Suite
PERSONAL DETAILS
Michelle Edwards
336 South 6th Street
Newark, NJ 07017
M: 973 932 8105
E: topbusinesswoman@gmail.com
PERSONAL SKILLS
Quick learner
Proactive
Articulate
Friendly outlook
Influencing skills
Michelle Edwards
PERSONAL SUMMARY
An articulate, confident individual of smart appearance who has excellent interpersonal
and communication skills both on the telephone and in person. Michelle is able to
present a professional image, in line with any employer’s core values to all people
contacting or visiting the company. She is approachable with a professional manner and
is able to create an immediate first impression with anyone she meets. One of her
strongest points is her comprehensive knowledge of handling clerical and administrative
tasks.
WORK EXPERIENCE
Harrison Property Services - South Plainfield, NJ
Administrative Assistant December 2010 - December 2013
Berkeley College 9/2008 - 6/2010
CAREER STATEMENT
“I feel that my greatest
strengths are firstly my
willingness to take
responsibility for all the
administrative duties within an
office. Secondly my skill at
working efficiently as part of a
team, and forming solid
personal bonds with other staff
members, and thirdly my desire
to work with existing
management teams on any ad
hoc tasks.”
-Michelle Edwards
Performed tasks of comparing data with source documents as well as re-enter data in verification
format to detect error.
Maintained confidentiality of all information in accordance with state and federal guidelines and
company policies and procedures.
Provided administrative support to include the expediting and coordinating of incoming and outgoing
documentation relative to preservation policy and procedural issues.
Collected and distributed mail, messages, and other written communication.
Directed callers courteously to the company's voice-mail system and to the right destination.
Provided administrative support to managers, including, but not limited to, typing letters, memos, client
invoices, providing telephone support, copying, faxing, filing, etc.
Handled responsibilities of entering information from a variety of sources into a computer database.
Reviewed applications with respect to current eligibility status, applications, records,
and evaluations.
Berkeley College - Newark, NJ
Administrative Assistant September 2008 - December 2010
 Thorough documentation of telephone call conversation, including details and action taken.
Collaborated with various campus departments for co-programming, ensure timely planning and
ample projection of upcoming campus life events among the targeted student population.
Designed and created content for Student Development and Campus life that encouraged students
and student participation.
Maintained quality control by proofing work for errors, consistency, and format in accordance with
company established guidelines.
Assisted the Director of Campus and Student Life with organizing panels focusing on academic
success in the freshman year and organizing orientation sessions and student events.
Recorded, updated, and maintained pertinent information for a variety of departments at Berkeley
College.
Selected by Berkeley College President and Director of Campus and Student Life to serve as the
school representative to address a variety of concerns before the state Senators in Washington, D.C.
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East Tremont Medical - Bronx, NY
Medical Biller/Receptionist April 2002 - September 2008
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 Increased efficiency and productivity by persuading management to replace paper charts with electronic
system, and ultimately choosing Practice Fusion.
Responsible for clerical and administrative task, after receiving promotion to role of Medical Biller.
Performed billing activities for physician's office, including CMS form completion and appeal follow-up.
Demonstrated working knowledge of Medicare, Medicaid, HMO's, and Commercial billing processes.
 Posted and reconciled insurance and patient payments.
 Researched and resolved incorrect payments, EOB rejections, denials, and other issues with outstanding
accounts.
 Assigned ICD-9 to physicians diagnosis and insured correct level of service with various CPT codes.
 Insured accuracy of insurance claims.
 Experienced billing for Internal Medicine, Ophthalmology, Dermatology, and more.
 Associate in Applied Science, Business Administration (Honors)
ACADEMIC QUALIFICATIONS
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