1. KRISTIN PISCITELLI
Email: kristin.piscitelli@yale.edu
PROFESSIONAL SUMMARY
Committed and motivated Administrative Assistant with exceptional interpersonal, customer service and decision
making skills. Extremely organized, self-starter and proficient at multitasking, prioritizing and meeting deadlines.
Strong work ethics,professional demeanor and great initiative.
SKILL HIGHLIGHTS
Office Skills: typing 65wpm, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, copying, faxing, ordering of
office supplies for department, and familiar with most multi-line phone systems. ACD/Cisco Software
Medical/ Healthcare: Clinical schedule management, Current Procedural Terminology (CPT), patient charting,
health insurance processing,insurance eligibility verification, medical billing, working knowledge of medical
terminology. Employee training and development, proven knowledge of EHR systemEPIC, SciQuest, Life Image,
and IDX.
EXPERIENCE
YALE SCHOOL OF MEDICINE, YALE CANCER CENTER
Administrative Operations Lead Nov 2015 – Present
 Monitors and manages epic schedule templates for over 65 providers.
 Oversees, instructs,and coordinates day-to-day activities of 35+ unionized employees/support staff.
 Train, coach and educate new and existing staff to ensure optimal job performance. Serves as principal
source of information to students,staff,and faculty on policies, procedures,programs, and office activities.
 Oversee and instruct cisco phone activities of support staff. Manages and monitor incoming and outgoing
calls for busy medical oncology practices.
 Successfully provides oversight of 12 Practice Disease Teams in a provider-based environment. Evaluates
work requests and determine the needs of the departments.
 Assess and resolve problems that arise in the units. Ensure that workflow is organized and staffed
efficiently.
 Responds to requests for information and provides assistance with proven strong leadership, supervisory,
and team-building skills.
 Plans, organizes and manage major project for Smilow Ambulatory Services. Determines source of data,
compiles, synthesizes and manipulates data, summarizes findings and writes reports
 Identifies, recommends, develops,implements, and monitor procedures and policies.
 Monitors Meaningful Use value based program reports, Press Ganey patient satisfaction reports, etc.
 Schedules and coordinates meetings and appointments orders and maintains inventory of supplies .
Smilow Cancer Hospital at Yale New Haven Hospital, New Haven, CT
Intake Specialist (Thoracic Oncology Program)
Clinical Receptionist (GYN Oncology) Sept 2008 – Nov 2015
 Accurately and skillfully coordinated all new and return patient appointments,resolved scheduling
conflicts.
 Efficiently booked diagnostic tests and specialized appointments for patients at hospitals and othermedical
facilities and ensuring patients are provided with necessary paperwork and specialized instructions for
procedures.
 Scheduled and confirmed appointments for women services-including chemotherapy, Gynecologic-
oncology,breast oncology,and clinical research studies.
 Booked all surgeries for the department; obtained precertification, and maintained referrals for all
procedures.Coordinated all pre and post-operative care for patients.
 Responsible for managing and making decisions related to sequencing ofcomplex radiology procedures,
laboratory procedures,physician appointments,and infusion/chemotherapy appointments.
 Communicated directly with patients and/orthe referring physician’s office to ensure instructions,
preparations or laboratory test requirements prior to the procedure/appointment have been met.
 Accountable for facilitating the collection of all past medical history, pre-surgical, physical exams and
pathological specimens.

2.  Proficiently coordinated all radiological testing. Accurately imported and nominated imaging using Life
IMAGE.
 Floated in other subdivisions within Yale gynecologic-oncology in staffing absences.
 Assisted with training on all new office policies, procedures and implementation of Epic.
 Responded to requests for information and provided assistance to otherdoctors and YMG staff regarding
claim status.
Fly on the Wall, Summit, NJ Nov 2006 - Sept 2008
Financial Data Editor
 Served as a communication liaison through the company's website in association with financial data.
 Obtained financial data through NYSE or AMEX (stock exchanges), newspapers,etc.
 Analyzed the obtained financial data and transcribed results into online date sources.
 Provided editorial support for publication proofread and edited material for grammatical and factual
accuracy.
 Formatted, proofread, edited reports and newsfeeds.
East Haven Municipal Employees C.U.,East Haven, CT Jan 2005 – Feb 2006
Administrative Assistant
 Greeted visitors and met with the public to answer their queries regarding financing. Answered and
screened telephone calls. Assessed nature ofbusiness.Responded to requests forinformation and provided
assistance.Screened and responded to mail.
 Organized quarterly statements and general ledger reports/ record management.
 Handled customer collection matters.
 Accurately performed bookkeeping for distributions of loan request,and administration of loan approvals.
 Maintained accounts receivable documentation electronically and on paper.
 Processed bank reconciliations and financial reports to verify practice of proper due diligence.
Country OB/ GYN, Branford, CT Nov 1998 - May 2004
Medical Secretary/ Medical Biller
 Vast knowledge of insurance carriers, policies, procedures, and protocols
 Performed daily follow up of claims with insurance companies (rejections, payments, and appeals).
 Expedited patient accounts (billing/collections/payment arrangements of outstanding A/R).
 Medical transcription, consultations and meeting for office procedures performed on patients.
 Obtained knowledge of established departments/divisions policies; prepared composed, typed,edited, and
distributed agendas.
 Coordinated and scheduled all surgical and noninvasive procedures.
 Verified insurance eligibility, coverage, guidelines and patients' demographics.
EDUCATION AND TRAINING
East Haven High School, East Haven, CT, United States
High School Diploma: 1988