1. 2704 FAWN LAKE COURT, CHESAPEAKE, VA 23323
CELL (757) 842-8387 EMAIL MARIPOSA61@MSN.COM
AMY GAGL I A RDI
OBJECTIVE
To provide balanced support with an emphasis on accurate information focused on validity and reliability.
Fostering good communication between customers, representatives and staff, for desirable outcomes. Safeguard
the system, assist, and encourage others to aim for the greatest achievements toward mutual company goals.
EMPLOYMENT
March 2016 – August2016 FreseniusKidneyCare, Norfolk,VA
AdministrativeSecretary
 Setting up and maintaining filing systems and basic databases as applicable (please see below).
 Ensures workorders and time sheets are accurate, reviewing daily reports and compiling information,
verifyingdaily work,investigating and correcting errors, establishing and tracking performance standards
and measures, ensuring the compliance of procedures, establishing incentives to increase productivity,
providing direction, coordinating schedules, leave, workassignments and officecoverage, monitoring
activities and performing evaluations.
 Maintaining inventory of all necessary officeforms and supplies. Monitoring and maintaining timecards for
payroll. Updating expense report (TAP-Treatment and procedure) for Clinical Manager on weekly basis.
Upkeep and distribution of petty cash funds, as needed.
 Providesassistance to customers and personnel by answering telephone and radio inquiries, resolving
issues related to TAP fees, relaying information, and making arrangements for new water tap installations.
Reviews and enters new patient information into the MicrosoftAccess database.
 Performs financial duties by reporting and updating statistical information entered into MicrosoftAccess,
reviewing and approving billing invoices, preparing cash receipts, handling petty cash funds, reconciling
accounts, and reviewing for approving purchase requisitions. Performsadministrative duties and complies
data forspecific projects or reports as assigned and ensuring completion by specified deadlines. Projects
include but not limited to monthly billings forasset damages and hydrant meter water use.
Feb2015 -March 2016 AnthemBC/BS VirginiaBeach,VA
UtilizationManagementReviewerII(UMRII)
 Manages incoming calls, including triage, opening of cases and authorizing sessions.
 Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient
precertification, prior authorization, and post service requests.
 Obtains intake (demographic) information from caller.
 Conducts a thorough radius search in Provider Finder and followsup with provider on referrals given.
 Refers cases requiring clinical review to a nurse reviewer;and handles referrals for specialty care.
 Processes incoming requests, collectionof information needed forreview from providers, utilizing scripts
to screen basic and complex requests for precertificationand/or prior authorization.
 Verifies benefits and/or eligibility information.
 May act as liaison between Medical Management and internal departments.
 Responds to telephone and written inquiries from clients, providers and in-house departments.
 Conducts clinical screening process.
 Authorizes initial set of sessions to provider.
 Checks benefits forfacility based treatment.
 Assists in finding non-par providers. Under limited supervision, workson problems of diverse scope where
analysis of data requires evaluation of identifiable factors.
 Knowledge of health plans, including familiarity with prior authorization and pre-certification process.

2.  Knowledge of contracts and strong knowledge of managed Benefit Programs. Able to serve as resource or
in leadership role when necessary.
 Able to resolve diverse and complex inquiries/situations through advanced analytical and problem solving
skills
March 2012 – July 2014 DaVitaDialysis(BeachAcutes Division) MainOffice basedin Denver,CO
Clinical AdministrativeCoordinator/AcuteServiceScheduler/InventoryAssociate
 Supports the Acute/Facility Administrator/ Acute Nursing Staff,by ensuring that all requirements of Acute
Facilities are completed in a professional and timely manner.
 Organizes and clerically completes reports such as acute Facility Quality Assurance Reports (QFIM),
Clinical teammate credentialing, equipment maintenance reports, environmental culture reports,
treatment census, payroll and time keeping reports.
 Ensured accuracy and productivity levels in compliance withdepartmental requirements.
 Attend meetings and reported stats to superiors.
 May coordinate activities of clerical support teammates, Acute Service Schedulers and Acute Service
Recorders, as directed. (Supervisory)
 Complete of all administrative duties related to the Acute Program Office.
 Manages officesupply inventory and equipment. Acts as a troubleshooter and problem solver.
 Has an understanding of the individual reporting requirements of each Acute Facility.
 Acts as a Customer Liaison as needed.
March 2008 – April 2011EasternVirginiaMedicalSchoolNorfolk,VA
AdministrativeAssistant/AcademicSecretary
 Maintained ViceChairman/Professor and Assistant Professorof Otolaryngology academic calendars,
curriculum vitaes, obtained and processed travel vouchers.
 Arranged travel plans forProfessors academic related travel, whichincludes airfare, hotel, transportation
and meals.
 Updated and educated other hospital departments of Professors activities related to academic progress
and achievements.
 Maintained and managed Faculty Senate webpage, thru EVMS intranet thru RDP connection.
 Established and maintained files, answered telephone calls, made necessary copies/faxes and ensured all
hardcopy and computer files in a current and organized fashion.
 Communicated with Pharmacy representatives and hospital staff to ensure obligations are met as needed.
 Ordered supplies as needed for Department.
 Arranged monthly Staff meeting luncheons/breakfasts for department staff of 25 persons.
Nov2006 -March 2008Bon SecoursDePaulHospitalNorfolk,VA
AdministrativeAssistantto VP,Directorof Nursing(CNE&DON)
 Maintained CNE’s calendar and confirmed each appointment daily.
 Obtained travel and hotel reservations for CNE and other personnel identified by the CNE.
 Established files ensured all hardcopy and computer files were maintained in a current organized fashion.
 Attended assigned meetings – took, prepares, and followed-updistributes minutes, agendas, meeting
schedules and other materials as requested by appropriate personnel. If necessary, arranges dietary
services; coordinated large group functionsas needed.
 Played a major part in the development of the new process forediting company policies. Suggested that
policies converted to PDFformant (Adobe Acrobat) instead of MS Word,will help ensure the integrity of
the documents once they are posted to the intranet.

3.  Handled incoming requests from patients, regarding various situations, from complaints to conditions
requiring follow-upto guarantee patient satisfaction.
April2002 – August2005Sentara NorfolkGeneralHospitalNorfolk,VA
HealthDateAuditor/DataAnalyst(QualityMgmt/ClinicalEffectiveness)
 Designed, produced and analyzed clinicalinformatics initiatives that integrated, supported and linked
system-wide safety goals, clinicaland strategic imperatives foroperating centers, medical staff
departments and QI/Clinical Effectivenesscouncils and committees for a (6-hospital system).
 Designed and implement data management databases, spreadsheets, and data collectiontools for
strategies to transform data into actionable information for improving outcomes.
 Supported management staff withsystem-side performance improvement reports for executivequality
leadership committee, medical affairs committee, and board of directors, Anthem, The Joint Commission
and CMS.
 Attend and report PI data at necessary meetings/taskforces whichconsisted of medical and nursing staff
management, forthe (6-hospital system).
Jan 2000– April2002 SentaraNorfolkGeneralHospitalNorfolk,VA
Secretary/HealthDateAuditor(InfectionControlDept)
 Supported Infection Control practitioners in handling of departmental functions that included, answering
telephones, data entry, designing clinicalperformance improvement reports forexecutive quality
leadership committee, medical affairs committee, and board of directors.
 Attended Infection Control Committee meetings, to ensure accuracy of transcribed minutes on a bi-
monthly basis.

4. EDUCATION
Bauder College Ft. Lauderdale, FL Associates Degree in Business Administration
Tidewater Community College Norfolk,VA Communications
LANGUAGES
Speak, read write Spanish well.
REFERENCES
Dawn Santiago Professorat Tidewater Community College 757-343-0995
Ted Miller FA, Davita Dialysis 757-636-6786
Ayisha Barfield Director, Fresenius Kidney Care 757-672-7733 administrativeassistant p757osition suppo7for the
Virginia SpaceGrantConsortium (VSGC). Learn more about the Virginia Space Grant Consortium at http://www.vsgc.odu.edu .
In addition to providing administrative support to theDirector, this position provides meeting support and takes minutes for the VSGC’s Board of Directors, Advisory Counciland other high levelmeetings. This position provides final layout forVSGC proposals and
reports as well as editing and proofreading of documents. Another responsibility is the tracking of time and attendance for allConsortium employees, including theprocessing of leaverequests and weekly time sheets for hourly workers. Otherkey responsibilities
include developing and maintaining largedatabases and handling major electronicand postalmailings to market VSGC programs.
In order to be considered as eligibleto be considered for the position, acandidate must havefiveyears ofexperience as an administrative professionalas well as a BS in business or arelated field or a relevant associate’s degree plus extended work experience.
The successful candidatewillalso have:
 Excellent working knowledge of Windows software including Microsoft Word; Excel; PowerPoint and Outlook.
 Good multitasking skills.
 Strong writing and editing skills.
 Excellent proofreading and document development skills required.
 Strong interpersonal skills and the ability to dealeffectively with all Consortiumpublics and to bean effectiveteam member.

5. December 30, 2016
Dear Sir/Madam,
Thank you for considering my application; my resume (see attached), lists a detailed description of my work experience for the
past 9 years. I also have over 15 years of extensive, experience in administrative support and MS applications.
My most recent experience includes; Supporting a clinical Dialysis unit staff and Manager, by maintaining billing entries, time
and productivity reports, customer files, payroll, supply orders and reimbursements for travel expenses for employees. As well
as maintaining patient files, employee files, and assisting team with training maintenance records. Ensuring office equipment ran
efficiently, and handled any maintenance for such tasks.
My background also focused on clinical informatics and analytical support to upper executives of a major Healthcare
organization here in Hampton Roads. Those responsibilities included designing and maintaining Access databases, Excel
worksheets, run charts, graphs, reports, and Word documents, with many ad-hoc requests. Multi-tasking was an everyday
occurrence and I really enjoyed the crunch!
My education includes an Associate’s Degree in Business Marketing, with some communication courses taken in 2004 for job
advancement purposes. I am seeking a full-time position with an annual salary of $35,000.00.
If my experience is of interest to you, please contact me at (757) 842-8387 (cell). I Look forward to hearing from you soon.
Sincerely,
Amy M Gagliardi
2704 Fawn Lake Ct
Chesapeake, VA 23320
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