1. Dianne Clay 268 W. 20th Street Apopka, Florida 32703 407-394-2397/407-274-7786
dianne_cly@yahoo.com
EDUCATION
2015 Anthem College Orlando, FL
Associate of Applied Science in Health Service Administration
2010 Anthem College Orlando, FL
Certificate in Medical Assistant
EMPLOYMENT
2010 – 2014 Orlando Family Physicians Orlando,
FL
Referral Coordinator/ Medical Assistant
 Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
 Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook).
 Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and
efficiently handle daily office tasks.
 Coordinate with various staff for operational support activities of the office
 Carefully reviewed medical records for accuracy and completion. Performed as a Referral Coordinator in an
Eclinical environment.
 Provide administrative/secretarial support for various departments/doctors such as answering telephones/emails, assisting
patients and resolving a range of administrative problems/inquiries and working through strict deadlines.
 Prepare, transcribe, compose, type, edit and distribute agendas and minutes of office meetings.
 Help in bookkeeping and carrying out other duties such as prior authorizations, refer patients to specialist, eligibility
scheduling, check in, check outs, front desk and back office, triage, lab draws, injections, assist with minor surgery and
medical records.
2007 – 2009 Convergys
Orlando, FL
Customer Service Representative
 Performs a wide variety of clerical and administrative support duties as they relate to the administration of Sprint PCS
 Demonstrates creativity in problem solving situations.
 Provides effective Instructions to customers on how to use new cell phone
 Interacts with customers to provide them with information to address inquiries regarding products and services
 Inbound calls for Sprint PCS
 Trouble shooting
 Activate/deactivate cell phone service
 Collecting bill payments
 Document customers’ accounts and other related data.
 Assist customer in open/close an account
2004 – 2007 Connextions Orlando,
FL
Customer Service Representative
 Perform and assist with departmental operations.
 Inbound calls for Napster
 Activating new service
 Providing effective instruction on downloading music to MP3 player
Sk ill Highlights
 Enthusiastic caregiver
 Quick problem solver
 Familiarity with disease management programs
 Reliable transportation
 Wound care expertise
 Medical terminology knowledge
 Understands medical procedures
 Quick problem solver
Licenses

2. Dianne Clay 268 W. 20th Street Apopka, Florida 32703 407-394-2397/407-274-7786
dianne_cly@yahoo.com
Certificate in Electronic Medical Records, Medical Assistant, Lab technician