1. Catherine Blunt
29 Lora Street, Malden, MA 02148
Home:781-502-5892
Cell: 339-224-7838
bluntcatherine@yahoo.com
Objective
Sr. Level Patient Coordinator
An Excellence-driven, experienced and seasoned health care professional with over 20 years in healthcare
with front desk services including extensive knowledge and understanding of patient rights, HIPAA protocols,
policies and procedures. In-depth knowledge of managed care, medical terminology, various medical
insurance payment-processes. A super user in some of the most up-to-date computerized scheduling software
programs (LMR and IDX). Utilize experience, evaluation and analytical skills to solve problems as they arise.
 Recipient customer service award.
Under general supervision, provides clinical office support to ensure patient satisfaction; schedules
appointments, greets patients, and prepares charts; performs registration and check-in/out functions; verifies
insurance benefits; assists with patient exams, tests, and procedures; maintains various records and
databases of information; prepares correspondence, billing, and reports.
TECHNICAL SKILLS:
Microsoft Office Product suite (Word, Excel etc.), computerized scheduling software (LMR and IDX)
PROFESSIONAL EXPERIENCE
(where?)
Front Desk Secretary/Patient Services Coordinator III 2011-Present
• Acting as the first line of communication between the patients and our doctors. Professionally
scheduling appointments, answering questions and providing general information to our patients.
• Additional responsibilities include collecting co-pays where applicable, new staff training and
management of our many doctors changing schedules.
• Currently responsible for keeping, updating and maintaining records by getting the appropriate
information from both patients and doctors for ENT, Pediatric Food and Allergy Testing.
Lead Secretary/Patient Services Coordinator III 2008-2011
Adult Medicine/ MGH Charlestown Healthcare Center
• Performs normal checking in and out of more than 100+ per day.
• Schedules patient appointments, arrange referrals and coordinate diagnostic testing; advising
patients of special preparations.
• Verify’s insurance information and collecting applicable co-payments and monitor patient
eligibility.
• Perform training, orientation and mentoring of over 75 new staff members.
• Process pre-certifications for diagnostic exams.
• Retrieves patient notes via LMR and process according to established workflows.
• Process insurance referrals (external and internal to Massachusetts).

2. Catherine A. Blunt
PROFESSIONAL EXPERIENCE (Continued)
Patient Services Coordinator II 1999-2008
Adult Medicine/MGH Charlestown Healthcare Center
• Performed check-in and check-out functions for online referrals.
• Performed daily management of encounter forms for processing and reconciliation.
• Scheduled patient appointments and created referral sheets
• Ensured all forms and basic coding is completed as required by HIPAA, and internal workflows.
Medical Records Station Coordinator 1994 -1999
MGH Charlestown Healthcare Center
• Researched patient medical records for all Health Center departments.
• Ordered patient medical records both within MGH as well as other hospitals.
• Assisted parents with completing immunization forms as required by the Board of Education.
Receptionist / Bullfinch Temporary Employee 1990 -1992
Massachusetts General Hospital
• Perform basic office duties as described by Physicians
• Answered phones, relayed messages
• Faxed and copied documents
• Typed correspondence
EDUCATION
Bunker Hill Community College 1990 - 1991
2 Years Liberal Arts
AWARDS AND RECOGNITIONS
“Partners in Excellence” Award recipient (2008)