1. Natalie R. Westphal
2426 Antonia Lane
Warren, MI 48091
T: 248-909-4236
E: nwestphal912@gmail.com
PROFESSIONAL SUMMARY
A compassionate, articulate and professional Medical Office Manager with 10+ years’
experience in both clinical and administrative aspects of a heath care setting. My
background in the medical management area, efficiency and accuracy of confidential
information, extensive insurance, billing and collections experience, and other duties
including attending to physicians, staff and patient needs and multi-tasking in various office
managerial duties has equipped me to continue my career path in looking for a new
management opportunity.
CORE QUALIFICATIONS
 Ability to prioritize workloads between important and routine work
 A critical thinker who can communicate effectively
 High level of discretion when handling sensitive data
 Team building
 Using tact to reassure anxious, upset or angry patients in person or over the phone
 Ability to rapidly resolve complicated problems and avoid escalation
 Being discreet with confidential information
CAREER HISTORY
MEDICAL OFFICE MANAGER – January 2009 - present
Comprehensive Medical Evaluations – Farmington Hills, MI
Responsible for providing assistance where necessary across the team and making sure the
day-to-day operations of the office run smoothly.
Duties:
 Managing the day to day running of the medical office
 Providing administrative support to medical staff
 Typing out medical or clinical correspondence
 Maintained employee payroll
 Point of contact for all other office related issues
 Operating and maintaining filing systems
 Handling incoming calls & enquiries
 Handling enquiries from patients
 Opening and then closing the office at the start and finish of the working day
 Patient scheduling for appointments and outside diagnostic testing
 Monitored the equipment used in the office and facilitated repair or replacement
per requirement

2.  Scanning of medical records to implement electronic medical records
 Prepared and complied with medical records request or subpoenas
 Billing and collections
 New hire training
UNIT SECRETARY – July 2007 - January 2009
Royal Oak Beaumont – Royal Oak, Michigan
Duties:
 Greeting patients and visitors
 Handling incoming calls and enquiries on a multi-line phone system
 Precisely ordering tests, procedures and lab work during urgent and/or life
threatening situations
SKILLS AND COMPETENCIES
Office Manager
 Microsoft Office – Word, Excel, PowerPoint, Outlook
 Maintaining Supplies
 Managed multiple physician’s calendars
 Preparing and organizing patient’s charts
 Billing and collections
 Employee payroll
 Patient Scheduling
 Multi-line phone system
Personal
 High energy level
 Can develop and maintain good working relationships at all levels.
 Team working
 Positive and upbeat attitude
 Integrity
CERTIFICATIONS
HIPPA Certified
EDUCATION
Rochester High School – Diploma 1996 - 2000
REFERENCES
Available on request.