This resume is for Shandell Ramage, seeking a challenging position utilizing interpersonal, management, leadership and communication skills. Ramage has over 10 years of experience in retail management, most recently as Store Manager for Sports Authority in Brooklyn from 2014 to present. Prior experience includes Store Co-Manager and Sales Manager roles also at Sports Authority locations in New York. Ramage's experience encompasses merchandising, hiring, training, scheduling, inventory management, customer service and sales goal achievement. Ramage has a high school diploma from Bronx Coalition Technical High School and received an award for high academic achievement.

1. 368 Bronx Park Ave Apt#2
Bronx, NY 10460
(646) 519-0730
Shandellramage@yahoo.com
Objective: To obtain a challenging position that enables me to utilize my interpersonal, management,
leadership and communication skills.
Experience
Store Manager
[2014-Present] [Sports Authority] [Brooklyn, New York]
 Merchandising
 DevelopingManagersaswell asassociates, Planning
 Recruiting, hiring, training
 Promote employees fromwithin
 Performance Management
 Evaluations
 Scheduling
 Payroll
 ProductManagement
 Price changes
 Problemsolving
 Human Resources
 OSHA
 Making sure we are Operationally Compliant
 Inventory
 AlarmTesting

2.  Receiving
 PullinginTrucks
 Maintainingthe appearance of the store
 Weekly managementmeetings tosetexpectations
 Making sure everyone adheres tothe company culture andguidelines
Store Co Manager
[2012-2014] [Sports Authority], [New York, New York
 Merchandising, seasonalchanges
 Partnerwiththe Store Manager and provide feedback onstore salesandassociates
 Assiststore managerinhiringprocess (terminations aswell)
 Service customers, traininganddevelopingstaff members
 Making sure the store runs smoothly when store managerisnotpresentoron vacation
Sales Manager
[2009-Present] [The Sports Authority], [New york, New York]
▪ Traininganddevelopingnew associates ( oftendeal withdisciplinary actions)
▪ Handlingcashoffice
▪ Outstandingcustomerservice
▪ Making sure every customerleavesmystore highly satisfiedwiththe service they received
(100% customersatisfaction)
▪ Responsible formakingandsurpassingsale goals, CEI( ConsumerExperienceIndex) andECPs
(Extended Coverage Plan)
▪ Recovery andclosingthe store
▪ Making sure every associate hasmetor surpass there sale goal
▪ Drivingcustomerloyalty program
▪ Community Marketing
▪ Making sure policies are outandposted where itsvisible byassociates

3. ▪ Making sure price changesare done
▪ OrderingSupplies
▪ Helpassociates signupwiththe company benefits program
▪ Making sure returnto Vendors are done
▪ Making sure the POSSystems are workingandknowingwhotocontact if they are having
problems
▪ Lookingoversalesreports( Ty vs. Ly, What’s sellingandwhat’snotsellinginthe store)
▪ Updatingsales, CEI( ConsumerExperience Index) andECP ( Extended Coverage Plan) boards
▪ Role playingandcoachingassociates toimprove theirsellinghabitsandcustomerservice skills
▪ Maintainthe appearance of the store
▪ Very organized
▪
Lead Cashier
[July 2007 - 2009] [The Sports Authority], [New York, New York]
▪ Train new associates
▪ Replenish salesfloor ( Merchandising)
▪ Maintaincash registers
▪ Responsible forselling Ecps( Extended Coverage Plans)
▪ Great customerservice
Clerical Associate
[June 2006- August 2006] [Summer Youth Employment Program], [Bronx, New York]
▪ Fileddocuments
▪ Provided phone assistance
▪ Data entry

4. Junior Counselor
[June 2005- August 2005] [Summer Youth Employment Program], [Bronx, New York]
▪ Supervised 15student
▪ Organized andsupervised recreational activities
▪ Conducted PeerMediation sessions
Education
▪ Bronx CoalitionTechnical HighSchool, Bronx, NY
▪ September2004 - June 2008
▪ Received HighSchool Diploma
Received President Award for High Academic Achievement
Skills
Proficient in Microsoft Office, Word, Excel and Windows Vista Home Premium
References are available on request.