1. Scott Levine
Scottlevine814@gmail.com
9421 Prospect Hill Place Frederick, MD 21113
(301) 331-7106
PROFILE: Outgoing, creative and articulate professional with strong competencies in both training and education in
the retail and food service sectors seeking corporate training role. Demonstrated success at managing operations
including the recruiting, on-boarding and training of employees. Experience as a business owner with direct P&L
accountability. Bachelor’s degree in Education and Behavioral Sciences.
WORK EXPERIENCE
Language Stars of Bethesda, Bethesda MD December 2015- Present
Center Director
Center Directors are responsible for the overall success of their respective centers, focused on:
• Enrollment and revenue growth,
• Customer retention
• Team building (managing a team of international teachers)
• Program quality
• Local marketing
Sylvan Learning Center of Gaithersburg, Gaithersburg, MD September 2013- August
2015
Executive Director/Owner
• Created business plans, financial reports, forecasts and profitability targets
• Built and implemented recruiting strategies, training programs and staff performance management
• Managed day to day business operations and increased profitability through sales activities and budget
management
• Executed marketing and community outreach including strategic promotions, free seminars and became an
official “In-Kind” sponsor to the city of Gaithersburg
• Hired, trained, and led a staff of 5 employees and 1 Director of Education
• Provided one-on-one support to over 60 families throughout their Sylvan experience
• Prioritized the customer experience and maintained a customer satisfaction rating of 96%, measured by direct
client feedback, Google reviews, and Sylvan customer satisfaction tracking systems
• Received the New Franchisee Award in 2014 and awarded a proclamation from the City of Gaithersburg
naming March 14, 2014 “Sylvan Learning Center Day” in the city
The Golden M Company (Multi-store McDonald’s Franchisee), Hagerstown, MD
Supervisor of Operations October 2007-August 2013
• Accountable for the operations, marketing, and financial success of a multi-store McDonalds franchise
• Lead the recruiting, selection, retention and on-boarding of over 100 managers
• Trained managers in meeting quality, service, and cleanliness standards
• Established individual performance targets and development plans with General Managers as well as
conducted performance reviews of over 40 people annually
• Improved staffing and scheduling through review of store processes
• Identified areas for improvement in sales and local marketing initiatives and adjusted tactics to drive better
results
• Created customized action plans per store and worked with managers to achieve specific targets

2. • Communicated daily with each manager and restaurant to ensure all roles and responsibilities were being
fulfilled
Scott Levine, page 2
Brookstone, Baltimore, MD
Assistant Manager October 2004 – October 2007
• Assisted in the recruitment, hiring, training, and development of staff
• Resolved customer complaints and concerns regarding products and customer experience
• Prepared weekly and monthly financial reports regarding store sales and current promotions
• Generated creative solutions for customer, staffing and logistical issues
Zany Brainy, Fairfax, VA
Associate Manager October 2003 – January 2004
• Supervised day-to-day functions of approximately 20 employees
• Used continuously updated product knowledge to assist customers with inventive ideas to meet their objectives
• Coached employees on addressing customer concerns and implemented team building programs to foster a
collaborative and high performing team
The Golden M Company, Hagerstown, MD
Assistant Manager January 2002 – October 2003
• Assisted in management of daily operations of $2 million per annum store
• Developed and trained crew employees on restaurant operations and customer service
• Managed shifts, while ensuring all safety, sanitation and security procedures were being executed
• Controlled food components, labor, waste and cash levels
• Exceeded goals for quality, service, and cleanliness standards
Montgomery County Department of Education, Montgomery County, MD
Substitute Teacher January 2001 - January 2002
• Provided single day and multi-day coverage for grade levels K-8, including a two-month special education
teaching assignment at Forest Oak Middle School in Math and English
• Executed daily lesson plans for over a dozen schools within the Montgomery County School District
• Maintained discipline and classroom control, through the use of reward systems that fostered a safe and
positive environment for all students and staff in accordance with school and county policies
The Katherine Thomas School, Montgomery County, MD
Special Education Teacher/Teacher Assistant January 1999 - January 2001
• Developed and presented daily lesson plans to students in grades K-8
• Taught Health Science and Hygiene to middle school students
• Created and implemented original Math and Science lessons
• Coordinated and developed interdisciplinary lessons with staff members, as well as educational field trips
• Developed and coordinated a school wide science fair
COMPUTER SKILLS
Advanced knowledge of Microsoft office suite including Word, Excel, and PowerPoint
EDUCATION

3. University of Hartford, Hartford, CT
Bachelor of Science, Education: Concentration – Behavioral Sciences
AFFILIATIONS
Sigma Nu International Fraternity, Mu Iota Chapter