1. 518 Escambia St
Indian Harbour Beach, FL 32937
(321) 890-7528
Margaret (Peggy) Smith pbjihb@gmail.com
Seeking an opportunity to utilize my proven ability to organize and lead teams, gather and define
customer requirements to provide solutions that meet and exceed expectations. Skilled manager with
well-developed client service skills which include the ability to effectively manage competing
priorities, exceptional listening skills, builds rapport with others both in a nonprofit and commercial
business settings.
EXPERIENCE
Diocese of Orlando, Holy Name of Jesus Catholic Community, Indialantic FL 2001- 2016
Associate Worship Director
• Supported daily ministry operations with focus on exemplary service and efficiency
• Led multiple volunteer teams in excess of 300 individuals
• Utilized mediation and arbitration skills to obtain cohesive results
• Provided “voice of customer” to leadership team during event/service planning
• Maintained adherence to security and safe environment policy for all volunteers
• Performed multiple job functions outside assigned responsibilities to allow for staff scheduling
flexibility and operational improvements
• Served as project manager for event planning to include staff and volunteer coordination,
communication procedures, and adherence to defined guidelines
• Successfully recruited and staffed for high visibility events and services
• Served as mentor/coach for new volunteers with a focus on education and skill building
• Provided job function training for 12 separate ministry teams
• Facilitated annual education and certifications for individuals
• Created and implemented weekly schedules, annual budgets, monthly supply inventory
• Created and updated weekly communications using multimedia and MS Outlook
• Generated reports and presentations utilizing MS Word, MS Excel, MS PowerPoint
Spencer - Edens Insurance Agency, Melbourne, FL 1989-1993
Account Manager / 220 Licensed Insurance Agent
• Focused on customer service and sales, coordinating customer needs with potential carriers
EDUCATION
• Saint Leo’s Tampa Pastoral Liturgy Institute, National Association of Pastoral Ministers
• Diocese of Orlando annual educational requirements
• Bagnall School for Insurance Agency Accreditation, Property Casualty 220 License, AAU and
