1. Pamela Volk
8537 14th
Ave. | S. Bloomington, MN 55425 | 320.492.8443 | pamela.volk@gmail.com
Personal Profile
Management professional with 8+ years experience in customer service and support. Possessing a proven
track record in retail management and problem solving with excellent working knowledge of several office
suites and system preferences. Seeking a challenging and rewarding management position allowing for both
firm and personal growth.
Education
Master of Arts: Leadership & Management, Concordia University, St. Paul, MN
Bachelor of Arts: Mass Communications & Public Relations, Winona State University, Winona, MN
Areas of Expertise
• Retail Management
• Customer Service
• Problem Solving/Trouble Shooting
• Sales staff support
• Planning/Implementation of proactive procedures and systems
• Working knowledge of both IBM and Mac, Kronos, MS Excel, WordPerfect, Word, PowerPoint
• Experienced employee trainer
• “Total Quality Customer Service Professional”
• Experienced auditor with ability to perform variance analysis, process payroll, maintain accurate
inventory, performance manage team, and operate strategic business plans.
Professional Experience
Walgreens Co., Minneapolis, MN
2005 – Present
Store Manager
2008 – Present
• Successfully build sales, protect store profit, and oversee positive growth.
• Support team associates in career development and training in order to establish an efficient work flow
and maintain store transparency.
• Maintain quality control records, constantly seeking new ways to improve customer service.
• Local talent recruiter and lead beauty point manager.
• Received Operational Excellence Award in 2011.
• Responsible for increase in store profit by 40% over 4 years.
Executive Assistant Manager
2007-2008
• Managed and motivated team in order to increase sales while ensuring efficiency.
• Oversaw product stock levels, coordinating staff interviews, performance reviews, and training in order
to maintain transparency.
• Coordinating quality standards to be met successfully for customer service and health and safety.
• Oversaw sales floor and coordinated with on-floor staff in order to maintain an efficient work flow.
Assistant Manager
2005-2007
• Successfully managed inventory and payroll
• Implemented plans enabling successful cost minimization for store.

2. • Managed promotional activity in order to effectively reach new customer bases and maintain established
ones.
• Took care to ensure customer care standards were met.
Village Creek Bible Camp, Lansing, IA
Media Supervisor, – June-August 2004
• Successfully headed all media projects.
• Developed and marketed merchandise for profit, resulting in increased revenues for camp.
• Efficiently completed daily and weekly projects with ease under strict deadlines and high stress
environments.