1. MICHAEL SCELSO
515 Buckthorn Lane
Hillside, IL 60162
708-767-1470
michaelscelso4@gmail.com
OBJECTIVE
Reliable, organized, and resourceful customer service professional offering significant experience in the
areas of leadership, customer satisfaction, and inventory control.
SUMMARY OF QUALIFICATIONS
 Leadership Skills
 Customer Service
 Inventory Control
 Sales Planning
 Reporting and Analysis
 Employee Scheduling
 Merchandising
 Time Management
 Conflict Resolution
 Database Management
WORK EXPERIENCE
Hope Silvestri Elmhurst, IL
Personal Assistant/Housekeeper 2014 – 2015
 Performed basic office administrative duties
 Provided housekeeping services in a home environment
 Menu planning, grocery shopping, and meal preparation
 Selected and purchased gifts
J. Crew Oak Brook, IL
Inventory/Sales Support 1998 – 2014
 Monitored inventory and contacted Inventory Control with any discrepancies; maintained up-to-date
inventory database records.
 Plan and delegate assignments based on work load assessment and employee schedules and availability.
 Handled customer questions and concerns; resolved customer complaints.
 Developed strong relationships with customers – maintained those relations and added new ones.
 Implement relaxed return policies and customer feedback program to ensure service excellence.
 Oversaw sales floor daily to ensure product availability.
 Coordinated with Supervisors and Managers to regulate efficient freight flow.
 Build and sustain customer-focused store culture to enhance customers’ shopping experience.
 Examine merchandise to ensure that it is correctly priced and displayed.
 Placed special customer orders; called other stores to find desired items.
 Managed merchandising through implementation of planograms.
EDUCATION
North Central College Naperville, IL
Bachelor ofArts
 Major: Recreation Administration