1. LADONNA AMBROSIA-HORTON
575 Gibbons Highway
Wilton, NH 03086
(603)801-5380
LAmbrosiaA@aol.com
HIGHLIGHTS
• Launched new business initiatives that increased yearly sales by over 30%.
• Grew existing customer base by over 200% by enterprising through social media.
• Consistently minimized operations cost which resulting in increased company profits.
• Developed significant reputation for leadership due to exceptional relationships with
employees, venders, and customers.
• Authored both operations and training manuals to ensure consistency among staff.
• Coordinated marketing and sales events that generated exposure as well as sales.
• Consistently top three in monthly sales and often the monthly top producer.
CORE COMPETENCIES
• Dynamic Leader
• Contract Negotiations
• Crisis Management & Resolution
• Logistics/Installations
• Client/Vendor Relations
• Quality Assurance
• Policies and Procedures Development
• Budgeting & Resource Estimates/Cost
analysis
PROFESSIONAL EXPERIENCE
Extensive experience in both operations and management spanning social services, medical,
hospitality, education, and non-profit. Results driven leader with superior organizational, and
multitasking skills. Proven ability to efficiently prioritize, consistently meet deadlines, evaluate
problems, and generate solutions. Stellar motivational, interpersonal, and presentation skills.
Flexible, resilient, dedicated.
Director of Family Services – Family Promise of Greater Nashua at Annemarie House
Hudson, NH 03051 2013-Present
• Developed and implemented innovative programs propelling residents towards self-
sufficiency.
• Provided outstanding case management which resulted in 85% of clients securing and
sustaining housing for over a year.
• Prepared and executed annual operating budget as well as yearly financial reports for major
donors. Ie: United Way
• Forged community connections with other social services agencies; benefitting the residents,
volunteers, and staff.
Project/Business Manager –Roedel/RSJ Associates Design & Procurement
Wilton, NH 03086 2013-Present
• Highly organized, detail oriented leader able to improve organizational effectiveness and
productivity through critical analysis and problem solving.
• Captured service failures and implemented new improved processes providing guidelines
2. and direction on preparing integrated logistics plan, procedures, and policies for logistic
support.
• Continuously accessed and reviewed vendor contracts and invoices to ensure the successful
execution of policies and attainment of all goals.
Business Operations Director - White Home Collections/White Home Market
Wilton, NH 2010-2013
• Highly organized, multifaceted business management professional with exceptional
presentation, negotiation, and communication skills with keen abilities in planning, goal
setting, strategy implementation, and follow up.
• Took charge of business plagued with inadequate operations, mediocre sales, and significant
rental vacancies at multiple locations and transformed business resulting in skyrocketing
sales, achievement of 100% of yearly occupancy, and optimized operations to run efficiently
and effectively.
• Analyzed payroll cost and productivity reports. Reviewed OSHA logs for injury and analysis
and implemented best practice improvements.
High School English Teacher (9-12) - Nashua North High School
Nashua, NH 2006-2010
• Energetic, dedicated, highly accomplished leader committed to promoting education while
nurturing a passion for life long learning.
• Observant leader skilled in evaluating needs, developing student focused teaching strategies,
materials, and lesson plans. Educator who demonstrated ability to adapt quickly to
challenges as well as changing environments.
• Empowered students to develop goal setting strategies and solution-oriented approach to
successfully overcome challenges.
• Effectively used unconventional teaching methods to increase class attendance and ignite
participation.
• Awarded for Exceptional Classroom Management that allowed for personal expression.
Medical Office Manager – St. Joseph’s Hospital Physical Therapy Department
Milford, NH 03055 2003-2006
• Made practice more efficient through work flow improvements and detail oriented process
changes; resulting in patient satisfaction increase by 33% in 6 months.
• Oversaw finances including cash flow, co-payments, and accounts payable.
• Ensured the practice met current medical laws, regulations, and ethics.
• Managed medical billing, coding, and collections, appointment scheduling and medical
record maintenance.
• Gained knowledge of workman’s compensation rules and regulations, Filing Liens, billing
and collections.
EDUCATION
Youngstown State University, Bachelor of Science
Youngstown, Ohio 1991
Major: English/ Secondary Education
Minor: Business Law
• 3.3 Grade Point Average
