1. Satpal Gill
satpalgill68@gmail.com
425.398.9296 (Home) • 206.225.7058 (Cell)
Summary
• Solutions-orientedSeniorInformationTechnology(IT) Managerwithnotable successdirectingabroadrange of
small to large IT initiativesandteams.
• 16+years of IT Managementexperience.
• Provenbackground tobuild highperformingteams thatsupportthe businesstooperate flawlessly,provide optimal
customerexperiencesandscale tosupportgrowthrequired bybusinesspartners.
• Strongexperienceleadinginfrastructure andoperationteamsresponsible forimplementingandsupporting high
availabilityinfrastructures.
• Excellentunderstandingof currentIT trendsand theirimpactonbusinessstrategies.
• Recognized forcommitmenttocustomersatisfactionand deliveringquality ITSolutions.
• Strongworkingknowledgeof applicationdevelopment,technologiesandmethodologies.
• ConsistentlyrecognizedforoutstandingITleadershipbyExecutive Management.
o Selectedtoparticipate inthe BoeingExecutiveLeadership/Mentorshipprogram.
Professional Experience
April 2016 – presentBoeing(CAS/Digital Aviation– Product Development/DevOpsSeniorITManager)
Renton,WA.
Memberof a seniormanagementteam targetedtoestablishgovernance processesof directionandcontrol toensure
that keybusiness objectivesare achieved; risksare managedappropriatelyandthe organization’sresourcesare used
responsibly,particularlyinthe areasof improvingthe organization’s software developmentvelocity(targetby5X).
Taskedto evaluate and identify appropriate technology platforms (including application frameworks and the
deployment stack) for delivering the company’s services.
Managementresponsibilityoverthe followingkeyteams:
 DevOps
 Software EngineeringToolsSupport
 TestAutomation
 Release andConfigurationManagement
 CloudOnboarding (supportrefactorand/ormigrationof customerfacingapplicationstoa targetedhosting
environmentinthe cloud).
 Deploymentteamimplementingareference architecture inMicrosoftAzure whichsupportskey DA security,
reliabilityandavailabilityrequirements.
Key Accomplishments
 Co-ledteamthatwonthe 2016 CAS Service ExcellenceAward –“These teamsexemplify the mindsetshifts we
are adopting in to takeour servicesbusinessto thenext level”Stan Deal, SeniorVPof Commercial Aviation
Services
 SponsoredefforttodeployaproductionPDapplicationinthe SingaporeAzure datacentertohelpaddressa
critical performance issue thatwasimpactingakeyairline customer
November2013 – April 2016 (CAS/Digital Aviation – Technology DevelopmentSeniorITManager)
Renton,WA.
Responsible formanagingall CASDigital Airline OperationalDeploymentSolutions. Thisincludes customerfacing,
revenue generatingsoftware andinformationbasedsolutionsforexternalcustomers. Itrequiressettingupmaintaining

2. systemstandardsforarchitecture;infrastructure; operations;software development; configuration;andrelease
managementacrossthe DA organization.
Key responsibilitiesinclude:
 Lead effortstodevelop organizational strategiestomeetthe technologydevelopmentgoalsandobjectivesof the
Digital Aviationorganization.
 Lead effortstoproduce infrastructure,technologyinsertionandproductonboardroadmaps.
 Helpdrive outand execute the Digital AviationExternal HostingStrategy (ex.Public/Privateclouds;Colocation;etc.).
 Ensure that the systemmeets operational capacity andavailabilitystandardsrequiredtokeepthe Digital Airline
systemviable forend-to-endcustomersolutions.
o Establishasystemof metricsto ensure thatthese goalsare met.
 Work withBoeingInformationTechnologyinthe selection of external computingprovidersandsupportthe
developmentof IaaS(‘Infrastructure asa Service’) andPaaS(‘Platformasa Service’) solutions.
 Responsible foraglobal suppliernetworkinsupportof the Digital Airlinecustomers.
 Work withaviationcustomersandsoftware providerstobuildsystemsconfigurationforcustomsolutionstomeet
Digital Airlinecustomerneeds.
 Supportacquisitionsof newcompaniesintothe Boeing andsubsidiary organizations.
November2010 – November2013 Boeing(CAS SeniorIT Manager overCAS Servicesand Infrastructure (CSI))
Renton,WA.
Responsible fordesigning,developing,implementingandmanagingahighquality,costeffectiveITinfrastructure
strategyfor CAS that isalignedtotheirbusinessobjectivesandfocusedoncontinualimprovement.
Key responsibilitiesinclude:
• Ensure systemsreliability,availability,security,deliveryof servicesandoperational supportforthe CASsegregated
infrastructure (CIE) solutiontargetedforcustomerfacingsolutions.
• Plan,directandsupervise the workof assignedpersonnelwhoperformIToperationalduties forthe CSIprogram.
• Participate intechnologyresearch,procurement,deploymentandconfigurationof new systems.
• Manage performance,availabilityandcapacityplanningfor CASsegregated infrastructure (CIE) solution.
• Sponsorand lead initiativestoextendoutthe CASinfrastructure to 3rd
PartyPublicandPrivate) Cloud providers.
• SponsorCAS technologydevelopment projectslike implantingwebaccelerationtechnologies, implementation of
Citrix andManaged File transfersolutions thathelptackle globalperformance issuesand benefitall CAS
applications.
• Responsible fora$50+millionfinancial budget.
• Developandexecute outprogrammission,visionandstrategicgoals.
Key Accomplishments
• Successfullydeployedandlaunchedthe new CASsegregatedinfrastructure (CIE) solutionin2010 withoutany
negative impactstoCASusers.
o In 2012, oversaw the CSI Teamto deliverimproved availabilityresultwiththe new CASsegregated
infrastructure (CIE) solution of 99.99%
• Ledthe CIE programteam to successfully develop,implementandexecute processesforRelease,Configuration,
Change (EnvironmentGovernance),TestandOperations(ex.CapacityManagement,Service Management,
Incident/ProblemManagement,etc.).
• Successfullymigratedseveral critical CAScritical customerfacingapplications tothe CASsegregatedinfrastructure
(CIE) solution.
• Sponsoredandlaunchedseveralcloudinitiatives(PublicandPrivate) in2012 and into2013.

3. • Consistently recognizedforreceiving strongemployeesurvey scoresand“ExceedExpectation”ratingsonmyannual
performance reviews.
August 2006 – November2010 Boeing(CAS IT Manager ofInfrastructure and Operations) Seattle,WA.
Responsible fordirectmanagementof: ITArchitects;OperationAnalysts; ProjectManagers: SystemAdmins;Database
Admins;Configuration ManagementandReleaseManagementAnalysts;IncidentManagementTeam; Functional
Analysts;andTesters.
Key responsibilitiesinclude:
• Sponsorand drive outcritical technologystrategies/solutionsandbusinessplans.
• Provide hardware scalabilityandcapacityplanstomeetrequiredandprojecteduservolumes.
• Manage 2nd and 3rd tiersupportfor a set of critical CAScustomerfacingapplications. Thisincluded maintaining&
troubleshooting3rdpartyand internal software,hardware andinfrastructure forToolbox suiteof applications.
o Monitorand manage the health of those applicationsand theirintegrationswithothercustomerand
internal applications.
• Ledperformance improvementinitiatives(infrastructure,hardware, networkandapplication) thathelpedsupport
meetingcustomeragreed availabilitytargets(99.9%).
• Buildstrategyforsystem/applicationmonitoring(tools,approach,etc.). Leadingefforttoimprove uponmonitoring
capability (ex.Integratingadditional HPmonitoringanddiagnostictools).
• SponsoredimplementingITILConfiguration,ReleaseandIncidentITILprocesses.
• Reviewedtrends inthe deliveryof servicesorproductstothe customerexperience.
• Manage over40+ developmentandproduction environments.
• Responsible fora$30+millionfinancial budget.
Key accomplishments:
• Helpedleadeffortsto meetthe application’s 99.9% availabilitytarget
• Received awardsforsuccessfullymanagingITrelationshipswithakeyairline customers’ITteamand IT leaders.
• Received numerousBoeingPride awardsinrecognition forleadership,initiativeandcustomerservice onkey
initiatives.
April 2005 – April 2006 Safeco(IT Global Process Manager) Seattle,WA.
Responsible fordefining,ensuringconsistentexecutionandsuccessful rolloutof process improvements targetedto
improvinghowITrespondedtoincidents(incidents were systemoutagesanddegradationof applications/service).
Instrumental indefiningthe rolesandresponsibilitiesthatexecute/supportthese processesandensuringthat
appropriate changesare made to respondtochangingbusinessconditions.
August 2000 - April 2005 Safeco (IT SystemsManager) Redmond,WA.
Responsible fordirectmanagementof BusinessAnalysts,ProjectManagersandApplicationDevelopersincludingbutnot
limitedto: employee development;coaching;salaryadministration;andperformance evaluations. Hands-on
experience leadingall stagesof systemdevelopmentefforts,includingrequirementsdefinition,design,testing,and
support. Assistwiththe development andmanagementof anannual $7M budget, critical productstrategiesand
businessplans.
Education
CityUniversity - Mastersof BusinessAdministration
Major Area of Study:InformationSystems
Universityof Washington - Bachelorof ArtsDegree
Major Area of Study:Sociology