This document provides a summary of Thomas Hein's experience as a senior IT professional. It outlines his experience delivering complex IT projects on time and on budget across multiple industries, including healthcare and finance. Key highlights include delivering a $9M global IT process standardization project at Novartis involving 6000 users, achieving 20% annual savings through IT centralization at Novartis, and leading the design of a $65M computational infrastructure that enabled the human genome sequencing project at Celera Genomics. The document demonstrates Hein's experience leading large teams and projects as well as a history of success in aligning IT strategies with business objectives.

1. Thomas Hein
Flühgasse 1
79400 Kandern
+49 7626 977659
Thomas.Hein@gmail.com
Senior IT professional with a proven history of success in articulating and aligning the IT strategy with
business objectives and applying innovative technologies to support and enhance business processes.
Delivery of complex projects and programs in time and budget. Strong background on regulated industries
(Health Care and Finance).
Key Achievements
 As a program manager delivered global GxP and SoX compliant IT process standards, supporting
SaaS Platform and migration of 6000 users for 9 core ITIL processes with a team of more than 50
individuals and a total budget of $9M
 As the head of Solution Provisioning repeatedly achieved 20% annual savings in application
development and management by centralizing the supply and application management while
improving the service quality and customer satisfaction
 Streamlined, automated and stabilized the business processes of the treasury department with the
introduction of a new application architecture
 In the capacity of the Global Head of the Business Support Center orchestrated the implementation
of a Novartis innovation award winning scientific analysis platform for 100+ scientist of the Novartis
Institute for Biomedical Research
 Assigned to rescue a floundering $20M scientific workbench project for Bayer Healthcare´s medicinal
chemistry and delivered the system in time and budget
 Enabled Celera Genomics to sequence the Human Genome by leading the design and implementation
of their 65 m$ computational infrastructure
As a next career step I want to support organizations in the definition and migration of their next
generation of Information Management. This could be in the capacity of team lead, project / program
management, enterprise architect, lead consultant or account management.
Novartis Pharma AG since November 2011
Operations Manager (Architecture, Engineering and Design) – Since June 2014
Defined and implemented an architecture team governance structure and support team lead in
organizational development. Development and implementation of architecture governance in collaboration
with Novartis Enterprise Architecture organization and GIS Service Management.
Supported the implementation of the non-catalog request process with adoption to Remedy. Created service
maturity assessment framework and support GIS service line managers to improve their services to meet
the desired maturity.
Senior Program Manager IT process standards and improvements - November 2011 to May 2014
Project Lead for ITIL process standardization for the global Novartis IT community:
 Implementation of global GxP an SoX compliant IT process standards for the core ITIL processes
(Incident, Problem, Change, Configuration, Service Level, Request, Catalog, and Event
Management).
 Development and deployment of the supporting SaaS platform (Remedy on Demand), web-based
user trainings and migration of the global IT community from the legacy systems to the new tool
(more than 6000 registered users)

2. Novartis International AG March 2007 to October 2011
NI IT Head IT a.i.- February 2011 to October 2011
Novartis International provides the corporate functions for Novartis. NI IT provides all Applications, IT and
Support for the Novartis Headquarter and the Novartis Executives. The provided Information management
solutions contain core information of the Novartis Corporation and have to meet highest security standards
as well compliance to all relevant guidelines (e.g. SOX)
 Managed the Novartis IT department including objectives, budget, and executive stakeholder
management. Managed a team of 30+ internal resources
NI IT Head Solution Provisioning - March 2007 to January 2011
 Achieved 20% annual saving in the area of application development and management consistently
for three years by centralizing the supply and application management
 Supporting business processes and organizations by delivering innovative collaboration capabilities
by implementing a Microsoft Competence Center delivering cross divisional enterprise services
(SharePoint, .NET, etc)
 Member of the Novartis Architecture Board (NATAG) and the global IT sourcing board
Novartis Pharma AG November 2004 to February 2007
NIBR CIO Americas and Global Head System Integration - January 2006 to February 2007
The Novartis Information Technology and Automation Service (NITAS) is responsible for providing, and
supporting scientific applications as well as automation systems for the NIBR (Novartis Institute for
biomedical research) community.
 Reducing the overall IT budget by 10% and at the same time delivering better integrat ed systems
through the creation of the new NITAS organization
o Implemented an account management team and a NIBR-wide governance process to
provide IT portfolio management resulting in a NITAS organization more effectively aligned
to NIBR’s business needs
o Implemented an effective approach to augment strategic IT demands by utilizing off-shore
development to rapidly address urgent requirements outside the scope of NITAS capabilities
o Reduced the operational support costs of the application portfolio and reduced turnaround
time for the introduction of enhanced IT capabilities
Global Head – Discovery Technologies Informatics – Business Support Center - November 2004 to
December 2005
The Discovery Technologies organization of NIBR provides highly specialized research services to the
different disease areas. The Discovery Technologies Informatics department is responsible for the
implementation and maintenance of the IT and automation systems for DT.
 Improved the delivered business value by 20 % by
o Aligning the IT spend with the business needs with the introduction of a governance process,
which enabled DT to become an overview of all their IT demands and to rationalize portfolio
decisions.
o Managing the DTI organization to a change from an imbedded IT shop into an efficient IT
service unit. Improved customer satisfaction, system reliability and the turnaround time
addressing business requirements.
o Introducing of off-shore development and state of the art technologies

3. Lion Bioscience AG, Heidelberg November 2001 to August 2004
Vice President Services & Development
Lion Bioscience was a provider of applications and services supporting the drug development process from
target identification to lead optimization. As part of the corporate management team responsible for the
strategy of the areas Product Development (Cheminformatics), Scientific Consulting, IT Consulting, Custom
Development, Project Management, Project Sales, Sales Support, Training and Support.
 Ensured the complete delivery of all outstanding software commitments to all clients and driving the
organizational right sizing to support the operational goals of LION replacing all former senior
managers
o Accountable for the successful implementation and introduction of an integrated
cheminformatics workbench for a large pharmaceutical company
o Consolidated all customer projects with an annual revenue of more than $20M into one
organization
o Introduced standardized methodologies for software development and project management
supporting the company strategy
o Improve the customer satisfaction by introducing a matrix organization across multiple
locations and projects
o Introduced a stringent performance management
 As part of the management team responsible for changing the software development organization
to match the business opportunity of LION
HPC-Architects, INC., ANDOVER, MA July, 1999 to November 2001
Chief Technology Officer
Lead IT Architect for Celera Genomics, Rockville, MD 1999 to 2001
Celera Genomics had one of the largest commercial computational biology data centers in the world used
to sequence and assemble the human genome. As external consultant responsible for the complete compute
infrastructure for all customers and research activities of Celera Genomics. Designed, built, and deployed
the standardized systems architecture for the data center implementation of a premier start-up genomic
information services business. Built and managed the implementation team including 20 best -in-class
technical professionals with a hardware and software budget of more than $65M.
Achievements during a 26-month period:
 Enabled the discovery of the Drosophila and Human Genome by implementing a large-scale
compute infrastructure providing support for 300+ internal researchers (Bioinformatitions and
Computer Scientists), the Online Portal (CDS) and 6 Premier Customers
 Supported the Celera business model with the implementation of hosted services for Pharma
customers in own high-security network domains and the implementation of an online subscription
system to allow customers access to Celera’s data and applications
DIGITAL EQUIPMENT CORPORATION 1988 to 1999
Principal Solution Architect, Ericcson, Sundbyberg, Sweden 1998 to 1999
As technical lead consultant ensured the implementation of a disaster tolerant IT infrastructure to support
the global SAP R/3 implementation for Ericsson-BT. Rolled out an infrastructure, which included four
production systems with DR sites and a replicated disks and 10 development, test and training systems.
Managed 45 technical consultants.
 During a 15-month period, implemented infrastructure for two production systems, one for 1000-
2500 concurrent/named users and one for 555-1400 concurrent/named users.
 Defined and implemented the SLA with the operations group
Product Manager, Munich, Germany 1995 to 1998
Enabled Digital Equipment’s SAP business by the management of the release planning, certification and
support for Digital UNIX and add-on technologies in the Digital SAP Expertise Center in Waldorf. Managed
a team of five engineers for a period of three years. Specific areas of responsibilit y included coordination of

4. co-developments, OS support, High Availability concepts and technologies, integration of System
Management and Back-up tools. Responsible for the concept and execution of training on SAP R/3
technology for the education of Digital’s worldwide pre-sales and support organization.
 During a three year period, implemented full TruCluster support for SAP R/3, backup integration of
Legato NetWorker and porting and support of SAP R/3 to Alpha-NT
 Introduction of Standard Certification Processes between Digital Equipment and SAP for new SAP
Releases, Operation Systems, Compilers, Cluster Solutions and other Technology Infrastructure
Technical Project Leader/Senior Consultant, Munich, Germany 1988 to 1993
Managed software development and system integration team as technical project leader and senior
consultant. Primarily focused on the applications for the discrete manufacturing industry and process
industry. Supervised teams between 2 to 10 specialists and managed projects up to $ 1M.
CONTROL DATA GMBH FRANKFURT, GERMANY 1994 to 1995
During an 18-month period, assigned as project manager for large international Product Data Management
projects. This included pre-sales, customer presentations, proposal bids and project management.
Implemented a PDM solution for Landis & Gyr based on the Metaphase Technology (today EDS Teamcenter
Enterprise). People management for a group of six. Total project value was $3.5M.
SENIOR CONSULTANT/APPLICATION DEVELOPMENT 1992 TO 1994
As independent application developer designed and implemented several material management systems
and CAD-PDM interfaces for the discrete manufacturing industry.
MATRA DATAVISION, MUNICH, GERMANY 1986 to 1991
Technical Consultant
Designed and implemented several applications and interfaces for the EUCLID CAD Package. Provided
technical implementation consulting. Delivered 3-D modeling and drawing training in the use of the EUCLID
CAD Package. Integrated EUCLID into the product data management system at Volkswagen.
FRANZ KRISTEN, LANGENLONSHEIM, GERMANY 1985 to 1986
Construction Engineer
Designed and developed assembly equipment. Automated the assembly benches and test benches.
EUGEN KOTTER GMBH MAINZ, GERMANY 1982 to 1985
Construction Engineer
Constructed special machines. Introduced CNC machines and training of co-workers. Introduced a NC –
programming system. Implemented programs for stability calculations for chemical equipment.
DEUTSCHE ANLAGE LEASING (DAL) MAINZ, GERMANY 1981 to 1982
Tool Making Machine Expert
Conducted market research into the retail value of the tool making machines market.
EDUCATION
Fachhochschule Rheinlanjd-Pfalz
Diplom Ingenieur Mechnical Engineering – Production Technology, 1981
St. Galler Business School
Leadership Training, 2004

5. Novartis IT Execute training program 2005 - 2007
LANGUAGES
Fluent in German and English - speaking, writing and reading