SlideShare a Scribd company logo
GAYLYN A. MIESTCHOVICH
INNOVATIVE MANAGEMENT CONCEPTS
21400 Ridgetop Circle, Suite 210, Dulles, Virginia 20166
(703) 318-8044 | gaylyn.miestchovich@imcva.com
SUMMARY
Gaylyn is a highly-skilled, results-oriented Project and Program Management Professional with expertise in
Business Analysis, Quality Assurance, Process Improvement, and Training. Adept at managing multiple projects
concurrently. Skilled at managing and training internal, outsourced, and customer resources. Partners with
internal and external customers to assess needs to identify and execute solutions and quality service. Additional
strengths include very high standards, strong work ethic, effective oral and written communication, process and
procedure creation, conflict resolution, problem solving, organization, flexibility, and attention to detail. PMI Austin
Chapter member for 14 years, appointed and elected to the PMI Austin Chapter Board of Directors for 8 years,
including office of President. Mentor in the PMI WiPM eMentoring Program. Developed, documented, and
implemented business policies, processes, and procedures for more than 40 years.
CAREER EXPERIENCE
Project Manager | Innovative Management Concepts
Aug, 2009 to Present
-Serve as the manager, facilitator, and coordinator for the EVSS Help Desk.
• Institute continuous improvement processes and procedures for all EVSS Help Desk functions
• Improve EVSS Help Desk Service Level Agreement (SLA), reduce issue backlog, monitor team performance,
and demonstrate all improvements with metric reporting
• Improve communication with all EVSS Help Desk sponsors, partners, and interactions with other teams
-Serve as PMO Support Team member and provide Subject Matter Expert (SME) services to the CCSi (for OI&T PD
contract) in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint.
- Serve as the manager, facilitator, and coordinator for external and internal projects remotely and at the Austin
Information Technology Center and Subject Matter Expert (SME) to EO Project Management Office Support teams
in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint. Influence
business policies, processes, procedures, process improvements and metrics. Develop and provide education and
training materials as needed and / or requested on various topics, including Software Development Life Cycle
(SDLC), Project Management (PM), Process Improvement, PM tools, and Enterprise Operations. Mentor CCSi (for
OI&T PD contract) and EO Project Managers.
• Review software and hardware specifications requested by customers to identify gaps between Enterprise
Operations services provided, resource capacity availability, and requirements, including Help Desk
functions.
• Negotiate with customers to ensure appropriate levels of support in all aspects of EO services, including
Help Desk functions.
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
2
• Determine project staffing requirements and employee discipline(s) required for the project team(s) with
assistance from the AITC Program Manager.
• Develop, maintain, and monitor detailed project plans, schedules, milestones, and critical dates. Assess
variances from the project plan and develop and implement changes as necessary to ensure project
remains within specified scope and is within time, cost, and quality objectives.
• Develop System Development plans, track activities to the plan, and communicate status, using the latest
OI&T PD and AITC Project Management tools.
• Use measurements to determine the status of planning, tracking, and oversight activities.
• Create Work Breakdown Structures of the work being performed.
• Conduct project meetings and review all project work products for completeness and accuracy.
• Keep all stakeholders informed of the status of the projects managed.
Past projects have included:
• Health Registries Converged Registries Solution and Enhancements
• Health Registries Clinical Case Registry and Enhancements
• Health Registries Traumatic Brain Injury Registry and Enhancements
• Health Registries Oncology Registry
• PMO Support Team Processes and Procedures
• Facilitating Enterprise Operations Optimization Study sponsored by Art Gonzalez
• Improving Enterprise Operations (EO) Project Management Office (PMO) policies, processes, procedures
• Integrating EO PMO processes and procedures with other EO and non-EO organizations
• Implementing various Monitoring tools at all EO data centers
• Real-Time Location System (RTL) MI-8 Initiative
• Surgery Quality and Workflow Manager (SQW) MI-8 Initiative
• Service Desk Manager Technical Refresh (SDM) MI-11 Initiative
• Enterprise Management Framework (EMF) MI-11 Initiative
• Veterans Relationship Management Knowledge Management (VRK) MI-7 Initiative
• Enterprise Testing Services (ETS) test lab for Enterprise Information Technology MI-2 Initiative
• Enterprise Operations Continuous Readiness (ECR) Internal Initiative
• Cooperative Studies Program (CSP)
• Enterprise Wide Cost Accounting Dashboard for Systems to Drive Performance (SDP) MI-6 Initiative
• VSSC (KSS) Technical Refresh and Homeless Initiative enhancement supporting multiple Major Initiatives
• CDCO PMO Directive and Handbook Updates
• SharePoint 2010 (MOSS) Upgrade (SHR) Internal Initiative
• CDCO TeamPlay Upgrade (TEM) Internal Initiative
Senior Project Manager | Charles Schwab & Co., Inc.
Dec, 2007 – Apr, 2009
Managed, facilitated, and coordinated all work requests for Client Web Technologies team across multiple internal
and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process
improvements, resource assignments, allocations, metrics, and resource capacity planning. Subject Matter Expert
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
3
(SME) for Clarity, Project Management, SharePoint, Metrics and Team Foundation Server implementation and
SharePoint Organization Administrator.
• Assisted in developing internal customer relationships between Product areas and Project Management
Office; including assisting Product Managers with identifying requirement prioritization for releases
• Established Women’s’ Interactive Networking at Schwab (WINS) Chapter in Austin
• Established Project Management Forum in Austin and Project Management Practice Community Council
• Developed two-week Software Development Life Cycle and SME for the CWT Front Door, ensuring internal
customer requirements implemented within management time-to-market goals
Senior Quality Assurance Project Manager | Charles Schwab & Co., Inc.
Oct, 2002 to 11, 2007
Directed all testing requests for all CyberTrader web applications and servers across multiple internal and vendor
(onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, resource
assignments, allocations, metrics, and resource capacity planning. SME for Project Management, SharePoint,
Metrics, Rational ClearQuest implementation and SharePoint Administrator
• Reviewed customer requirements for testability ensuring customer satisfaction of releases
• Reviewed all software solutions for new enhancements and fixes for adherence to code standards and
appropriate business functionality.
• Developed and delivered training in Quality Assurance, Test Case Writing and Defect Writing
• Created and documented Quality Assurance policies, processes, and procedures for communication, project
management, reporting, defect writing, estimating, test documentation, and vendor management
• Developed and implemented Quality Assurance Policy, Process, and Procedure Improvement Plan
Part-Time Instructor | Austin Community College
Jun, 2002 to Sep, 2003
Instructed and mentored students in IT Project Management curriculum, specifically Project Quality Management
Program Manager | BMC Software, Inc.
Jul, 2002 to Dec, 2002
Managed projects for database management products across multiple internal and vendor (onshore and offshore)
teams. Oversaw business policies, processes, procedures, process improvements, and metrics. SME for Project
Management and Metrics
• Participated in Planning team to propose future development products and projects, identifying and
prioritizing customer requirements to be included in each release and prioritizing releases for market
deployment
• Evaluated, developed, and implemented process/procedure improvements for Program Management
Office
• Created presentations for executive product line and operations reviews, including project health analysis
and financial implications
Lead Quality Assurance Representative | BMC Software, Inc.
Dec, 1999 to Apr, 2001
Project managed Change Manager Database management product across multiple internal and vendor (onshore
and offshore) teams. Oversaw business policies, processes, procedures, process improvements, and metrics. Used
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
4
industry accepted project management disciplines to identify tasks, resources, risks, risk mitigation and contingency
plans, to improve processes.
• Assisted in identifying and prioritizing customer requirements for releases
• Reviewed all software solutions for new enhancements and fixes for adherence to code standards and
appropriate business functionality.
• Defined, created, reported metrics for project progress and process improvement, improving test efficiency
and coverage, consistently meeting all deadlines for three major releases
• Developed scheduling and resource management system using MS Project Central
• Business Unit Representative on Corporate Quality Council; identified and standardized process
improvements company-wide using CMM-I principles
Senior Consultant | Computer Sciences Corporation
Jun, 1998 to Nov, 1999
SME in Project Management, Product knowledge, Business Analysis, Software Development Methodology, problem
solving, test organization and test management. Oversaw business policies, processes, procedures, process
improvements, and metrics. Produced and analyzed financial reports for management. Facilitated team maturity level
assessments. Served as SME to Marketing Support, Product Support (Help Desk), Research and Development,
Documentation, Quality Assurance, Training, and Business Analysts.
Senior Project Leader | Computer Sciences Corporation
May, 1995 to May, 1998
Managed, facilitated major release projects; Oversaw business policies, processes, procedures, process improvements,
and metrics. SME and Administrator for Mercury TestDirector documentation and test management tool
• Provided business and functional analysis, testing, and software consultant services to Product Support
(Help Desk), Marketing Support, User Groups, and Development
• Participated in Architecture teams as Business Analyst for COGEN products to identify base and custom
requirements for releases. Reviewed all software solutions for new enhancements and fixes for adherence
to code standards and appropriate business functionality. Created Quality Assurance processes and
procedures for testing solutions and fixes.
• Created Quality Assurance team to support major release testing for the base COGEN product
• Developed and implemented a testing methodology (TQM), processes and procedures to provide
consistent, efficient release testing, task definition and project scheduling
• Evaluated and recommended testing tools to increase team productivity and efficiency
Functional Consultant | Computer Sciences Corporation
Aug, 1992 to Apr, 1995
Worked on-site in Tokyo, Japan providing product knowledge, training, problem solving, and testing services successfully
meeting a customer’s needs for $38M project. Served in Business Analyst role to identify gaps between customer
requirements and software features. Provided Marketing Support for customer calls.
Senior Quality Assurance Analyst | Computer Sciences Corporation
Jul, 1988 to Jul, 1992
Participated in Architecture teams as Business Analyst for all CCA products. Reviewed all software solutions for new
Research and Development enhancements as well as Product Support (Help Desk) fixes for adherence to code standards
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
5
and appropriate business functionality. Created Quality Assurance processes and procedures for testing solutions and
fixes.
Product Manager | CyberTek, Inc.
Apr, 1987 to Apr, 1988
Supported 32 clients as part of a Maintenance Agreement, liaising between the customers and all departments of
CyberTek, Inc. to solve customer problems (Help Desk) and provide services needed. SME for CyberTek life insurance
systems; SME for Life Insurance products and business practices and policies
Customer Representative | CyberTek, Inc.
Nov, 1985 to Mar, 1987
Group Mass Marketing Supervisor | Pan-American Life Insurance Company
Apr, 1981 to Oct, 1985
Responsible for all areas of product life cycle for all Group Mass Marketed products, including product development,
marketing, underwriting, policy owner service, claims, commissions, general ledger, and annual statement. Implemented
basic Life-Comm insurance administration software package in three months. Identified custom requirements to be
implemented in Life-Comm and managed projects to execute custom requirements. Oversaw business policies,
processes, procedures, process improvements and metrics. SME and Administrator for Life-Comm, SME for Life Insurance
business practices and policies
Executive Secretary | Pan-American Life Insurance Company
Apr, 1975 to Mar, 1981
Various Clerical Positions | Pan-American Life Insurance Company
Jul, 1972 to Mar, 1975
EDUCATION
Southeastern Louisiana University, School of Music – Major: Keyboard – Sep, 1971 to May, 1972
Meadows-Draughton Business College – Major: Secretarial
PROFESSIONAL ASSOCIATIONS
Project Management Institute (PMI)
Member – Jul, 2001 to present
Chapter Board of Directors – Advisor, President, Officer, Director – 2002 to 2010
CERTIFICATIONS
Project Management Professional, Project Management Institute (PMI) - 2002
Quality Assurance Institute, Certified Software Test Engineer - 1998
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
6
TECHNICAL SKILLS AND KNOWLEDGE
Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem
Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source
Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
INNOVATIVE MANAGEMENT CONCEPTS RESUME
GAYLYN A. MIESTCHOVICH
6
TECHNICAL SKILLS AND KNOWLEDGE
Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem
Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source
Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems
Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)

More Related Content

What's hot

Sudhakar_Resume
Sudhakar_ResumeSudhakar_Resume
Sudhakar_Resume
Sudhakar Bonthu
 
Resume 2018
Resume 2018Resume 2018
Cydney Davis resume 2018
Cydney Davis resume 2018Cydney Davis resume 2018
Cydney Davis resume 2018
Cydney Davis
 
Ken Zych LinkedIn Profile
Ken Zych LinkedIn ProfileKen Zych LinkedIn Profile
Ken Zych LinkedIn Profile
Ken Zych
 
Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...
Centric Consulting
 
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
Excellence Dayz - ملتقى التميز المؤسسي
 
Dynamic Print for Dscoop9 Recipes for Success – Profitable Operations
Dynamic Print for Dscoop9   Recipes for Success – Profitable Operations Dynamic Print for Dscoop9   Recipes for Success – Profitable Operations
Dynamic Print for Dscoop9 Recipes for Success – Profitable Operations
DynamicDave
 
Gopalakrishnan M CV
Gopalakrishnan M CVGopalakrishnan M CV
Gopalakrishnan M CV
Gopalakrishnan Manickam
 
Lean Project Management Principles
Lean Project Management Principles Lean Project Management Principles
Lean Project Management Principles
Ryder System, Inc.
 
Tanushree Kadian_CV
Tanushree Kadian_CVTanushree Kadian_CV
Tanushree Kadian_CV
Tanushree kadian
 
Project Management Centre of Excellence
Project Management Centre of ExcellenceProject Management Centre of Excellence
Project Management Centre of Excellence
Project Management CoE
 
JENNIFER KLING Linkedin 2015
JENNIFER KLING Linkedin 2015JENNIFER KLING Linkedin 2015
JENNIFER KLING Linkedin 2015
Jennifer Leigh Kling
 
Cmrw technical
Cmrw technicalCmrw technical
Cmrw technical
enhancedresumecreations
 
Debra quintyne resume 2015
Debra quintyne resume 2015Debra quintyne resume 2015
Debra quintyne resume 2015
Debra Quintyne
 
Jayaseelan PMO _April 2016
Jayaseelan PMO _April 2016Jayaseelan PMO _April 2016
Jayaseelan PMO _April 2016
jayaseelan karuppannan
 
Project Management Webinar
Project Management WebinarProject Management Webinar
Project Management Webinar
james_waterhouse
 
SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0
Suresh Babu Perumal
 
Resume 1_Ravindra Kumar
Resume 1_Ravindra Kumar Resume 1_Ravindra Kumar
Resume 1_Ravindra Kumar
Ravindra Kumar Devaraj
 
IAndaya CV - HR Ops and Payroll Manager_01292015
IAndaya CV - HR Ops and Payroll Manager_01292015IAndaya CV - HR Ops and Payroll Manager_01292015
IAndaya CV - HR Ops and Payroll Manager_01292015
Israelita Andaya
 
Project Management In Our Changing World
Project Management In Our Changing WorldProject Management In Our Changing World
Project Management In Our Changing World
Randy Dunson
 

What's hot (20)

Sudhakar_Resume
Sudhakar_ResumeSudhakar_Resume
Sudhakar_Resume
 
Resume 2018
Resume 2018Resume 2018
Resume 2018
 
Cydney Davis resume 2018
Cydney Davis resume 2018Cydney Davis resume 2018
Cydney Davis resume 2018
 
Ken Zych LinkedIn Profile
Ken Zych LinkedIn ProfileKen Zych LinkedIn Profile
Ken Zych LinkedIn Profile
 
Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...Building Out Business Process Capabilities With Business Process Centers of E...
Building Out Business Process Capabilities With Business Process Centers of E...
 
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
ملتقى 2016 - اليوم الثاني: هندسة التحول المؤسسي: الطريق إلى التميز والإستدامة...
 
Dynamic Print for Dscoop9 Recipes for Success – Profitable Operations
Dynamic Print for Dscoop9   Recipes for Success – Profitable Operations Dynamic Print for Dscoop9   Recipes for Success – Profitable Operations
Dynamic Print for Dscoop9 Recipes for Success – Profitable Operations
 
Gopalakrishnan M CV
Gopalakrishnan M CVGopalakrishnan M CV
Gopalakrishnan M CV
 
Lean Project Management Principles
Lean Project Management Principles Lean Project Management Principles
Lean Project Management Principles
 
Tanushree Kadian_CV
Tanushree Kadian_CVTanushree Kadian_CV
Tanushree Kadian_CV
 
Project Management Centre of Excellence
Project Management Centre of ExcellenceProject Management Centre of Excellence
Project Management Centre of Excellence
 
JENNIFER KLING Linkedin 2015
JENNIFER KLING Linkedin 2015JENNIFER KLING Linkedin 2015
JENNIFER KLING Linkedin 2015
 
Cmrw technical
Cmrw technicalCmrw technical
Cmrw technical
 
Debra quintyne resume 2015
Debra quintyne resume 2015Debra quintyne resume 2015
Debra quintyne resume 2015
 
Jayaseelan PMO _April 2016
Jayaseelan PMO _April 2016Jayaseelan PMO _April 2016
Jayaseelan PMO _April 2016
 
Project Management Webinar
Project Management WebinarProject Management Webinar
Project Management Webinar
 
SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0SureshBabu P_CV_v3.0
SureshBabu P_CV_v3.0
 
Resume 1_Ravindra Kumar
Resume 1_Ravindra Kumar Resume 1_Ravindra Kumar
Resume 1_Ravindra Kumar
 
IAndaya CV - HR Ops and Payroll Manager_01292015
IAndaya CV - HR Ops and Payroll Manager_01292015IAndaya CV - HR Ops and Payroll Manager_01292015
IAndaya CV - HR Ops and Payroll Manager_01292015
 
Project Management In Our Changing World
Project Management In Our Changing WorldProject Management In Our Changing World
Project Management In Our Changing World
 

Similar to imc_resume_miestchovich_gaylyn_2015-06-02

SMageeresume2015feb
SMageeresume2015febSMageeresume2015feb
SMageeresume2015feb
Stacey Magee
 
Resume-Don_Kovacs-July2016
Resume-Don_Kovacs-July2016Resume-Don_Kovacs-July2016
Resume-Don_Kovacs-July2016
Don Kovacs
 
Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017
Diana M. Arias
 
Arber Laura Resume June 2012
Arber Laura Resume June 2012Arber Laura Resume June 2012
Arber Laura Resume June 2012
Laura Arber, PMP
 
Tracee Owens - Resume 100615
Tracee Owens - Resume 100615Tracee Owens - Resume 100615
Tracee Owens - Resume 100615
Tracee Owens
 
Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016
Indira Pressil
 
Lakshmi_Reddy_Resume
Lakshmi_Reddy_ResumeLakshmi_Reddy_Resume
Lakshmi_Reddy_Resume
Lakshmi Reddy
 
Samuel Talluri's _2016_PM CV Shorter Version
Samuel Talluri's _2016_PM CV Shorter VersionSamuel Talluri's _2016_PM CV Shorter Version
Samuel Talluri's _2016_PM CV Shorter Version
SAMUEL TALLURI
 
Yoshie Fujiwara Resume -Dec 2016 A.Chronological
Yoshie Fujiwara Resume -Dec 2016 A.ChronologicalYoshie Fujiwara Resume -Dec 2016 A.Chronological
Yoshie Fujiwara Resume -Dec 2016 A.Chronological
Yoshie Fujiwara
 
Advancing Engineering with AI through the Next Generation of Strategic Projec...
Advancing Engineering with AI through the Next Generation of Strategic Projec...Advancing Engineering with AI through the Next Generation of Strategic Projec...
Advancing Engineering with AI through the Next Generation of Strategic Projec...
OnePlan Solutions
 
Derek Brown CV
Derek Brown CVDerek Brown CV
Derek Brown CV
Derek Brown
 
Resume Eileen Jankord - Jan 2016 - BPA
Resume Eileen Jankord - Jan 2016 - BPA Resume Eileen Jankord - Jan 2016 - BPA
Resume Eileen Jankord - Jan 2016 - BPA
Eileen Jankord
 
Neetha S Nichani
Neetha S NichaniNeetha S Nichani
Neetha S Nichani
Neetha S
 
michelle krtanjek resume 2015 v.C
michelle krtanjek resume 2015 v.Cmichelle krtanjek resume 2015 v.C
michelle krtanjek resume 2015 v.C
michelle krtanjek
 
Hariharasudan_Sethumadavan_Productionsupport
Hariharasudan_Sethumadavan_ProductionsupportHariharasudan_Sethumadavan_Productionsupport
Hariharasudan_Sethumadavan_Productionsupport
Hariharasudan Sethumadavan
 
Gokulkrishna BA.DOC
Gokulkrishna  BA.DOCGokulkrishna  BA.DOC
Gokulkrishna BA.DOC
Rajeevalochanan Krishna
 
KT_CV_23Jan17
KT_CV_23Jan17KT_CV_23Jan17
KT_CV_23Jan17
Kevin Thomas
 
Saurabh Chawla
Saurabh ChawlaSaurabh Chawla
Saurabh Chawla
Saurabh Chawla
 
SPGregory_Resume
SPGregory_ResumeSPGregory_Resume
SPGregory_Resume
Stephen Gregory
 
Rohini K Prasad Resume PMI
Rohini K Prasad Resume PMIRohini K Prasad Resume PMI
Rohini K Prasad Resume PMI
Rohini Prasad
 

Similar to imc_resume_miestchovich_gaylyn_2015-06-02 (20)

SMageeresume2015feb
SMageeresume2015febSMageeresume2015feb
SMageeresume2015feb
 
Resume-Don_Kovacs-July2016
Resume-Don_Kovacs-July2016Resume-Don_Kovacs-July2016
Resume-Don_Kovacs-July2016
 
Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017Diana M. Arias Resume - 2017
Diana M. Arias Resume - 2017
 
Arber Laura Resume June 2012
Arber Laura Resume June 2012Arber Laura Resume June 2012
Arber Laura Resume June 2012
 
Tracee Owens - Resume 100615
Tracee Owens - Resume 100615Tracee Owens - Resume 100615
Tracee Owens - Resume 100615
 
Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016Indira_Pressil_Resume_02 2016
Indira_Pressil_Resume_02 2016
 
Lakshmi_Reddy_Resume
Lakshmi_Reddy_ResumeLakshmi_Reddy_Resume
Lakshmi_Reddy_Resume
 
Samuel Talluri's _2016_PM CV Shorter Version
Samuel Talluri's _2016_PM CV Shorter VersionSamuel Talluri's _2016_PM CV Shorter Version
Samuel Talluri's _2016_PM CV Shorter Version
 
Yoshie Fujiwara Resume -Dec 2016 A.Chronological
Yoshie Fujiwara Resume -Dec 2016 A.ChronologicalYoshie Fujiwara Resume -Dec 2016 A.Chronological
Yoshie Fujiwara Resume -Dec 2016 A.Chronological
 
Advancing Engineering with AI through the Next Generation of Strategic Projec...
Advancing Engineering with AI through the Next Generation of Strategic Projec...Advancing Engineering with AI through the Next Generation of Strategic Projec...
Advancing Engineering with AI through the Next Generation of Strategic Projec...
 
Derek Brown CV
Derek Brown CVDerek Brown CV
Derek Brown CV
 
Resume Eileen Jankord - Jan 2016 - BPA
Resume Eileen Jankord - Jan 2016 - BPA Resume Eileen Jankord - Jan 2016 - BPA
Resume Eileen Jankord - Jan 2016 - BPA
 
Neetha S Nichani
Neetha S NichaniNeetha S Nichani
Neetha S Nichani
 
michelle krtanjek resume 2015 v.C
michelle krtanjek resume 2015 v.Cmichelle krtanjek resume 2015 v.C
michelle krtanjek resume 2015 v.C
 
Hariharasudan_Sethumadavan_Productionsupport
Hariharasudan_Sethumadavan_ProductionsupportHariharasudan_Sethumadavan_Productionsupport
Hariharasudan_Sethumadavan_Productionsupport
 
Gokulkrishna BA.DOC
Gokulkrishna  BA.DOCGokulkrishna  BA.DOC
Gokulkrishna BA.DOC
 
KT_CV_23Jan17
KT_CV_23Jan17KT_CV_23Jan17
KT_CV_23Jan17
 
Saurabh Chawla
Saurabh ChawlaSaurabh Chawla
Saurabh Chawla
 
SPGregory_Resume
SPGregory_ResumeSPGregory_Resume
SPGregory_Resume
 
Rohini K Prasad Resume PMI
Rohini K Prasad Resume PMIRohini K Prasad Resume PMI
Rohini K Prasad Resume PMI
 

imc_resume_miestchovich_gaylyn_2015-06-02

  • 1. GAYLYN A. MIESTCHOVICH INNOVATIVE MANAGEMENT CONCEPTS 21400 Ridgetop Circle, Suite 210, Dulles, Virginia 20166 (703) 318-8044 | gaylyn.miestchovich@imcva.com SUMMARY Gaylyn is a highly-skilled, results-oriented Project and Program Management Professional with expertise in Business Analysis, Quality Assurance, Process Improvement, and Training. Adept at managing multiple projects concurrently. Skilled at managing and training internal, outsourced, and customer resources. Partners with internal and external customers to assess needs to identify and execute solutions and quality service. Additional strengths include very high standards, strong work ethic, effective oral and written communication, process and procedure creation, conflict resolution, problem solving, organization, flexibility, and attention to detail. PMI Austin Chapter member for 14 years, appointed and elected to the PMI Austin Chapter Board of Directors for 8 years, including office of President. Mentor in the PMI WiPM eMentoring Program. Developed, documented, and implemented business policies, processes, and procedures for more than 40 years. CAREER EXPERIENCE Project Manager | Innovative Management Concepts Aug, 2009 to Present -Serve as the manager, facilitator, and coordinator for the EVSS Help Desk. • Institute continuous improvement processes and procedures for all EVSS Help Desk functions • Improve EVSS Help Desk Service Level Agreement (SLA), reduce issue backlog, monitor team performance, and demonstrate all improvements with metric reporting • Improve communication with all EVSS Help Desk sponsors, partners, and interactions with other teams -Serve as PMO Support Team member and provide Subject Matter Expert (SME) services to the CCSi (for OI&T PD contract) in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint. - Serve as the manager, facilitator, and coordinator for external and internal projects remotely and at the Austin Information Technology Center and Subject Matter Expert (SME) to EO Project Management Office Support teams in Primavera, ProPath, PMAS Process, Project Management, Process Improvement, and SharePoint. Influence business policies, processes, procedures, process improvements and metrics. Develop and provide education and training materials as needed and / or requested on various topics, including Software Development Life Cycle (SDLC), Project Management (PM), Process Improvement, PM tools, and Enterprise Operations. Mentor CCSi (for OI&T PD contract) and EO Project Managers. • Review software and hardware specifications requested by customers to identify gaps between Enterprise Operations services provided, resource capacity availability, and requirements, including Help Desk functions. • Negotiate with customers to ensure appropriate levels of support in all aspects of EO services, including Help Desk functions. Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 2. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 2 • Determine project staffing requirements and employee discipline(s) required for the project team(s) with assistance from the AITC Program Manager. • Develop, maintain, and monitor detailed project plans, schedules, milestones, and critical dates. Assess variances from the project plan and develop and implement changes as necessary to ensure project remains within specified scope and is within time, cost, and quality objectives. • Develop System Development plans, track activities to the plan, and communicate status, using the latest OI&T PD and AITC Project Management tools. • Use measurements to determine the status of planning, tracking, and oversight activities. • Create Work Breakdown Structures of the work being performed. • Conduct project meetings and review all project work products for completeness and accuracy. • Keep all stakeholders informed of the status of the projects managed. Past projects have included: • Health Registries Converged Registries Solution and Enhancements • Health Registries Clinical Case Registry and Enhancements • Health Registries Traumatic Brain Injury Registry and Enhancements • Health Registries Oncology Registry • PMO Support Team Processes and Procedures • Facilitating Enterprise Operations Optimization Study sponsored by Art Gonzalez • Improving Enterprise Operations (EO) Project Management Office (PMO) policies, processes, procedures • Integrating EO PMO processes and procedures with other EO and non-EO organizations • Implementing various Monitoring tools at all EO data centers • Real-Time Location System (RTL) MI-8 Initiative • Surgery Quality and Workflow Manager (SQW) MI-8 Initiative • Service Desk Manager Technical Refresh (SDM) MI-11 Initiative • Enterprise Management Framework (EMF) MI-11 Initiative • Veterans Relationship Management Knowledge Management (VRK) MI-7 Initiative • Enterprise Testing Services (ETS) test lab for Enterprise Information Technology MI-2 Initiative • Enterprise Operations Continuous Readiness (ECR) Internal Initiative • Cooperative Studies Program (CSP) • Enterprise Wide Cost Accounting Dashboard for Systems to Drive Performance (SDP) MI-6 Initiative • VSSC (KSS) Technical Refresh and Homeless Initiative enhancement supporting multiple Major Initiatives • CDCO PMO Directive and Handbook Updates • SharePoint 2010 (MOSS) Upgrade (SHR) Internal Initiative • CDCO TeamPlay Upgrade (TEM) Internal Initiative Senior Project Manager | Charles Schwab & Co., Inc. Dec, 2007 – Apr, 2009 Managed, facilitated, and coordinated all work requests for Client Web Technologies team across multiple internal and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, resource assignments, allocations, metrics, and resource capacity planning. Subject Matter Expert Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 3. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 3 (SME) for Clarity, Project Management, SharePoint, Metrics and Team Foundation Server implementation and SharePoint Organization Administrator. • Assisted in developing internal customer relationships between Product areas and Project Management Office; including assisting Product Managers with identifying requirement prioritization for releases • Established Women’s’ Interactive Networking at Schwab (WINS) Chapter in Austin • Established Project Management Forum in Austin and Project Management Practice Community Council • Developed two-week Software Development Life Cycle and SME for the CWT Front Door, ensuring internal customer requirements implemented within management time-to-market goals Senior Quality Assurance Project Manager | Charles Schwab & Co., Inc. Oct, 2002 to 11, 2007 Directed all testing requests for all CyberTrader web applications and servers across multiple internal and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, resource assignments, allocations, metrics, and resource capacity planning. SME for Project Management, SharePoint, Metrics, Rational ClearQuest implementation and SharePoint Administrator • Reviewed customer requirements for testability ensuring customer satisfaction of releases • Reviewed all software solutions for new enhancements and fixes for adherence to code standards and appropriate business functionality. • Developed and delivered training in Quality Assurance, Test Case Writing and Defect Writing • Created and documented Quality Assurance policies, processes, and procedures for communication, project management, reporting, defect writing, estimating, test documentation, and vendor management • Developed and implemented Quality Assurance Policy, Process, and Procedure Improvement Plan Part-Time Instructor | Austin Community College Jun, 2002 to Sep, 2003 Instructed and mentored students in IT Project Management curriculum, specifically Project Quality Management Program Manager | BMC Software, Inc. Jul, 2002 to Dec, 2002 Managed projects for database management products across multiple internal and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, and metrics. SME for Project Management and Metrics • Participated in Planning team to propose future development products and projects, identifying and prioritizing customer requirements to be included in each release and prioritizing releases for market deployment • Evaluated, developed, and implemented process/procedure improvements for Program Management Office • Created presentations for executive product line and operations reviews, including project health analysis and financial implications Lead Quality Assurance Representative | BMC Software, Inc. Dec, 1999 to Apr, 2001 Project managed Change Manager Database management product across multiple internal and vendor (onshore and offshore) teams. Oversaw business policies, processes, procedures, process improvements, and metrics. Used Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 4. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 4 industry accepted project management disciplines to identify tasks, resources, risks, risk mitigation and contingency plans, to improve processes. • Assisted in identifying and prioritizing customer requirements for releases • Reviewed all software solutions for new enhancements and fixes for adherence to code standards and appropriate business functionality. • Defined, created, reported metrics for project progress and process improvement, improving test efficiency and coverage, consistently meeting all deadlines for three major releases • Developed scheduling and resource management system using MS Project Central • Business Unit Representative on Corporate Quality Council; identified and standardized process improvements company-wide using CMM-I principles Senior Consultant | Computer Sciences Corporation Jun, 1998 to Nov, 1999 SME in Project Management, Product knowledge, Business Analysis, Software Development Methodology, problem solving, test organization and test management. Oversaw business policies, processes, procedures, process improvements, and metrics. Produced and analyzed financial reports for management. Facilitated team maturity level assessments. Served as SME to Marketing Support, Product Support (Help Desk), Research and Development, Documentation, Quality Assurance, Training, and Business Analysts. Senior Project Leader | Computer Sciences Corporation May, 1995 to May, 1998 Managed, facilitated major release projects; Oversaw business policies, processes, procedures, process improvements, and metrics. SME and Administrator for Mercury TestDirector documentation and test management tool • Provided business and functional analysis, testing, and software consultant services to Product Support (Help Desk), Marketing Support, User Groups, and Development • Participated in Architecture teams as Business Analyst for COGEN products to identify base and custom requirements for releases. Reviewed all software solutions for new enhancements and fixes for adherence to code standards and appropriate business functionality. Created Quality Assurance processes and procedures for testing solutions and fixes. • Created Quality Assurance team to support major release testing for the base COGEN product • Developed and implemented a testing methodology (TQM), processes and procedures to provide consistent, efficient release testing, task definition and project scheduling • Evaluated and recommended testing tools to increase team productivity and efficiency Functional Consultant | Computer Sciences Corporation Aug, 1992 to Apr, 1995 Worked on-site in Tokyo, Japan providing product knowledge, training, problem solving, and testing services successfully meeting a customer’s needs for $38M project. Served in Business Analyst role to identify gaps between customer requirements and software features. Provided Marketing Support for customer calls. Senior Quality Assurance Analyst | Computer Sciences Corporation Jul, 1988 to Jul, 1992 Participated in Architecture teams as Business Analyst for all CCA products. Reviewed all software solutions for new Research and Development enhancements as well as Product Support (Help Desk) fixes for adherence to code standards Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 5. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 5 and appropriate business functionality. Created Quality Assurance processes and procedures for testing solutions and fixes. Product Manager | CyberTek, Inc. Apr, 1987 to Apr, 1988 Supported 32 clients as part of a Maintenance Agreement, liaising between the customers and all departments of CyberTek, Inc. to solve customer problems (Help Desk) and provide services needed. SME for CyberTek life insurance systems; SME for Life Insurance products and business practices and policies Customer Representative | CyberTek, Inc. Nov, 1985 to Mar, 1987 Group Mass Marketing Supervisor | Pan-American Life Insurance Company Apr, 1981 to Oct, 1985 Responsible for all areas of product life cycle for all Group Mass Marketed products, including product development, marketing, underwriting, policy owner service, claims, commissions, general ledger, and annual statement. Implemented basic Life-Comm insurance administration software package in three months. Identified custom requirements to be implemented in Life-Comm and managed projects to execute custom requirements. Oversaw business policies, processes, procedures, process improvements and metrics. SME and Administrator for Life-Comm, SME for Life Insurance business practices and policies Executive Secretary | Pan-American Life Insurance Company Apr, 1975 to Mar, 1981 Various Clerical Positions | Pan-American Life Insurance Company Jul, 1972 to Mar, 1975 EDUCATION Southeastern Louisiana University, School of Music – Major: Keyboard – Sep, 1971 to May, 1972 Meadows-Draughton Business College – Major: Secretarial PROFESSIONAL ASSOCIATIONS Project Management Institute (PMI) Member – Jul, 2001 to present Chapter Board of Directors – Advisor, President, Officer, Director – 2002 to 2010 CERTIFICATIONS Project Management Professional, Project Management Institute (PMI) - 2002 Quality Assurance Institute, Certified Software Test Engineer - 1998 Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 6. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 6 TECHNICAL SKILLS AND KNOWLEDGE Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)
  • 7. INNOVATIVE MANAGEMENT CONCEPTS RESUME GAYLYN A. MIESTCHOVICH 6 TECHNICAL SKILLS AND KNOWLEDGE Microsoft Products, Web Pages, Development Tools, Programming Languages, Project Management Tools, Problem Reporting Systems, Testing Tools, Database, Query Tools, Database Management Systems, Operating Systems, Source Control Systems, Remote Access Tools, Reporting Systems, Financial Systems, Insurance Administration Systems Innovative Management Concepts is a Service-Disabled Veteran-Owned Small Business (SDVOSB)