QuantiMetrics offers benchmarking solutions based on the largest database of IT information in the world to provide valuable insights to gauge IT effectiveness and optimize performance. Learn more about successful engagements with QuantiMetrics.

1. Measure. Optimize. Deliver.
Phone +1.610.644.2856
Selected Case Studies
from QuantiMetrics
QuantiMetrics and David Consulting Group
info@davidconsultinggroup.com

2. ©2014 David Consulting Group
DCG and QuantiMetrics
• QuantiMetrics is one of DCG’s partner organizations.
• Through our partnership, we offer QuantiMetrics’ suite of services, as
well as utilize the company’s benchmarking data for our own solutions
and services, including:
– ADM Benchmarking: Utilize benchmarking data to understand
where you stand against related organizations in terms of software
productivity, helping you to identify areas for improvement.
– ADM Vendor Performance Baseline: Utilize qualitative and
quantitative data to produce a baseline for your vendors' current
performance and recommendations for improvements.
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3. ©2014 David Consulting Group
QuantiMetrics
• Established in 1992 and remains independent.
• Acquired Research Services (ex. Butler Cox) benchmarking from CSC
in 2000.
• Owns the largest validated and calibrated benchmark database,
covering project and application data, spanning thousands of projects
from hundreds of organisations.
• Retained by world-class organisations and consultancies to help them
evaluate suppliers and to improve their in-house efficiencies.
• Provides client-centric services underpinned by trust, confidentiality,
and teamwork.
• Offices in: London – Wiesbaden – Johannesburg
More than 20 years as an
independent, trusted advisor.
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4. ©2014 David Consulting Group
Key Capabilities
• Fact-based IT executive advisory and benchmark provider.
• Optimisation of software development and support processes.
• Due diligence and professional review of portfolio, programmes and
project budgets, plans and estimates.
• Software application sizing (in-house development, outsourced
applications and vendor-supplied packages).
• Evaluation of 3rd party software development services.
• Commercial software delivery and support dispute advisory.
Proven capabilities developed with continuous
improvement as an imperative.
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5. ©2014 David Consulting Group
Large Telco
4
Issue
Leading communications company, serving the needs of
customers in almost 200 countries was mandated to become
more cost effective and embarked on an aggressive
performance transformation initiative.
The company participated in benchmarking to underpin its
transformation journey.

6. ©2014 David Consulting Group
Large Telco
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QuantiMetrics’ Involvement
• The company could not continue to do things the same old
way; to remain competitive in an era of deregulation
required being smart.
• The decision to go for speed was more of a concern than
productivity, as simultaneous use of off-shore cheaper
resources would more than compensate.
• Increased adoption of time boxing (and other elements of
Agile practice).
• Increased proportion of outsourcing to a small set of
suppliers.

7. ©2014 David Consulting Group
Large Telco
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Benefits
• Benchmarking reports have been used as a catalyst to
speed up, sharpen costs and improve reliability of software
delivery.
• Benchmarking deliverables identified the impact of the
adoption of various Agile practices and assisted in
identifying which were/were not making a difference.
• Dramatically shortened cycle times, with small effort
tradeoffs.
• Quality of software products
also improved.

8. ©2014 David Consulting Group
Financial Services Group (FSG) UK
Benchmarking is a key component for an award-winning
IT outsourcing deal.
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Issue
FSG was growing rapidly but had realised that its IT
development capability and infrastructure was starting to hold it
back. The only way FSG could access world-class IT services
quickly and without risk was to outsource the entire function.
This was a huge undertaking for FSG, so it brought in
outsourcing to help it select a partner.
This project won an MCA Gold Award because of its
successful delivery of benefits – with QuantiMetrics IT
benchmarking being a significant component.

9. ©2014 David Consulting Group
FSG UK
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Benefits
• FSG now has access to its outsourcer’s IT capability in the form of new
technologies and skills.
• The contract guarantees a 40 percent increase in IT development
capacity over five years and year-on-year productivity and quality
improvements – all of these were baselined and are monitored on an
annual basis by the QuantiMetrics IT benchmark.
• This project won an MCA Award for Best Outsourcing Project.

10. ©2014 David Consulting Group
Insurance Co (IC) UK Life
Benchmarking is a key component for managing
outsourced IT as part of a BPO deal.
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Issue
IC UK Life decided that its core competence was in designing
and distributing life and pension products, not in delivering
customer service or the IT systems to support it. It therefore
decided to outsource its operations to an organisation for
which these were core, selecting a new outsource partner. As
part of the deal, the partner has committed to IT productivity
improvements for IC. The parties have used the Quantimetrics
IT Benchmark service to measure and track performance
against this commitment year-on-year.

11. ©2014 David Consulting Group
IC UK Life
10
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
Proportionofmembers
Function points perstaff-month
IQR
Year 3Year 1
Inter-quartile
range
All testing errors
Earlyoperationerrors
Current projects
Previous projects
Current Agile
Previous Agile
Current not-Agile
Ineffective testing Poor quality
approach
Good quality
approach
Effective testing
H
H
L
L
Significant productivity
and quality improvements.

12. ©2014 David Consulting Group
IC UK Life
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Benefits
• IC now has a reduced, and contractually certain, customer service cost
profile, improved service delivery and can focus on its core competency
of designing and distributing life and pension products.
• The contract guarantees year-on-year IT productivity improvements –
this was baselined and is monitored on an annual basis by the
QuantiMetrics IT benchmark.
• Overall, the benchmarking reports have been used as a catalyst to
speed up, sharpen costs and improve reliability of software delivery.
• Summary of achievements:
- Improved quality of software products
- 54% reduction in project costs ($/fp)
- More disciplined project management
- More accurate schedule and cost estimation
- Better technical quality (fewer errors)

13. ©2014 David Consulting Group
Unit Cost
0
Release Release Release Release Release Release Release
XYZ QPeP Ave
Banking
Strong improvements up to the 4th release,
then organizational issues impacted performance.
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Productivity
0
2
4
6
8
10
12
14
16
18
20
1st
Release
2nd
Release
3rd
Release
4th
Release
5th
Release
6th
Release
7th
Release
fp/sm
XYZ QPeP Median

14. ©2014 David Consulting Group
R13.4M
QEsT
Analysis
for
Client
Project
$0
$5
$10
$15
$20
$25
$30
$35
$40
$45
$50
$55
$60
50 60 70 80
Certainty -------
Cost$M
Reduced Scope Requested Scope Requested Scope Time
Constrained
Provides the ability to derive risk/certainty-based estimates,
tempered by the effects of time pressure.
Benchmark-Based Estimating
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15. ©2014 David Consulting Group
Benchmark-Based Estimating
Can mitigate risk and ensure successful project outcomes or
provide evidence in disputes. QEsT uses our baseline metrics for a client to
assess the probability of achieving plan, budget and quality targets for a
particular project, programme, or series of scenarios.
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High Moderate Acceptable
<-------------- Estimation Scenarios --------------
Increasing Effectiveness of Delivery
IncreasingElapsedTime

16. ©2014 David Consulting Group
Contact Us
Email: info@davidconsultinggroup.com
Phone: 1-610-644-2856, ext 21
http://www.davidconsultinggroup.com
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Phone +1.610.644.2856