Jose Roman Resume_v030813

1. Jose A. Roman
787-638-2666 http://www.linkedin.com/pub/jose-roman/4/a76/705/ romanjarc@gmail.com
SENIOR INFORMATION TECHNOLOGY Executive
IT Enterprise / Executive Leader ~ CIO ~ CTO
Accomplished and Visionary Global IT Leader credited with multi-million dollar savings by designing
and implementing ground-breaking IT Solutions. Strategic IT Manager skilled at aligning businesses and
technology by creating unified corporate governance structures. Expert at developing enterprise level IT
technologies for large heavily regulated industries. Entrepreneurial Senior Level Consultant on IT related
resource management, strategic/tactical planning, project management and process improvements. Fluent
in English and Spanish. Strong capabilities in:
♦ Regional Projects Portfolio ♦ DRP/BCP Management ♦ Business/IT Alignment
♦ Operational Excellence ♦ Systems Life Cycle ♦ Enterprise Architecture
♦ Private Cloud / Office 365 ♦ Organization Transformation ♦ Business Case Methodology
♦ Team Diversity ♦ Strategic Plans / Roadmaps ♦ Change Management
♦ IT Governance ♦ Virtual/Matrix Teams
PROFESSIONAL EXPERIENCE
Eduk Group (Jul 2011 – Present)
Education Industry Leader in Puerto Rico/USA
Executive Director, Corporate Infrastructure and Technology Operations:
• Provided strategic and operational direction to support EduK Group Corporate IT Infrastructure and
Technology Operations organization. Drive and implement strategies that leverage technology and
will partner closely with senior management leaders to align information technology with
organizational goals.
• Improved systems availability from 96.0% up to 99.6%.
• Drove key Enterprise level process improvement initiatives: Employee Account Provisioning and
Termination Process, Procurement Process Optimization, and Manage Services Metrics Optimization.
• Defined and ensure effective implementation of IT solutions; developed impacting Business Case
justification, financial impact assessment and ROI on key enterprise level decisions saving
the Corporation more than $325k in operating expenses (AT&T Master Agreements, Data
Backup Circuits Pay Per Use Technology, Mobile Devices, Office 365, Private Cloud,
IPBX, and preferred Vendor Selection among others).
• Improved 50%+ IT Team Incident, Access and Service Request management operation and
Projects Portfolio performance.
• Prioritized, and managed IT Projects Portfolio in support of business goals. Ensured delivery
of projects within determined time and budgetary constraints by fostering and adopting
“Think out of the Box” philosophy.
• Transitioned the IT Corporate Organization (People, Process and Technology) from a
premises Infrastructure and Operations model into a Cloud driven/managed solution (Office
365 / Private Cloud).
• Lead Information Technology Governance using industry leader’s frameworks like COBIT,
ITIL, PMI, ISO and ISACA.

2. IT GOVERNANCE ADVISERS, Puerto Rico (Aug 2010 – Jul 2011)
IT Consultants
Managing Partner
• Provide general consulting in the IT governance space which includes the areas of strategic/tactical
planning, project portfolio methodology, project management, enterprise asset management, process
improvements, ITIL (service delivery) and Cobit (Internal Controls).
• Drive the execution of large complex internal technology projects
• Engage company leaders and peers to build vision by aligning People, Processes and
Technology towards a common business goal.
PFIZER (FORMERLY WYETH) PHARMACEUTICAL CO., US and Puerto Rico:
A diversified global healthcare product and service innovator with over 67 billion in annual sales.
IT Senior Director (Jan 2006- Jul 2010):
• Managed the US regional IT shared service operations which included infrastructure, data centers,
operations, the network and service desk with a staff of 125 and a budget of $20 million.
• Implemented, tracked and improved global portfolio programs by directing over 40 projects yearly.
• Developed and tracked Business/IT Service Level Agreement/Objectives (SLA, SLO).
• Monitored IT staff performance; developed and managed talent.
• Served on the Service Management Steering Governance Committee
• Acted as key IT business partner by aligning corporate, operations and remote sites with a cohesive
business strategy.
• Developed and managed corporate self-assessments and audit protocols/processes.
• Contributed to $10 million cost savings by implementing a global, regional and site support business
technology services model and by optimizing resources to IT and business unit alignment.
• Led the Corporate IT Assets Management Policy optimization which resulted in the improvement of
the inventory accuracy from 60 to 90%.
• Key corporate member of the Wyeth-Pfizer Information Technology transition/integration team.
IT Director (Nov 1997- Jan 2006):
• Managed and provided oversight for IT lifecycle operations with two vital manufacturing plants with
a staff of 75 and a budget of $7 million.
• Planned, directed and designed all IT department operational activities (Infrastructure, Operations,
Applications, Service Desk, Compliance and Business Process Management)
• Key project team member for the construction, commissioning and validation of the first
Manufacturing Cells for the corporation (Effexor and Pristiq products) buy implementing IT /
Automation grey area design.
• Facilitated the integration of engineering, automation and manufacturing systems and technologies
(PLCs, SCADA, DCS, and Data Historian) into a unified IT governance structure.
• Achieved over 90% first time call resolution, 3% abandon rate and $1.5 million in operating expense
savings by optimizing the IT service desk operations.
• Reduced $25 million of expenses by implementing the Corporate Enterprise System Strategy (ERP)
using SAP, Labware (LIMS), Documentum (DMS), MES as core ERP and Manufacturing Execution
Systems platforms.
• Led the design, construction, commissioning and qualification of a $4 million leading edge regional
data center in order to meet the 99.98% IT service availability time required by the businesses.

3. • Proven leader managing third party organizations like contractors recognized engineering firms and
consultants from around the world.
• Ensured compliance with SOX and FDA guidelines.
IT Manager: Commercial Business Unit (Jun 1987- Nov 1997):
• Managed the Client Systems Support (desktop hardware, software, and help-desk) area. Oversaw the
infrastructure architecture and operation for all IT activities.
• Key leader in the Construction and Commissioning of the first state of the art / automated distribution
and warehouse management system.
• Led the migration from a manual process to the first automated sales and distribution system in the
company using the BPCS enterprise system package based on an AS400 platform.
• Realized $1.5 million operating expense savings and a revenue increase of $75 million per year by
converting from a manual to an automated sales and distribution system.
• Generated a sales increase of 15%, a samples inventory distribution/tracking improvement of 40%
and an overall profit gain of $2.5 million by implementing a Sales Force Automation System.
• Key corporate member of the Wyeth-Lederle Information Technology/Business transition/integration
team.
E D U C A T I O N / C e r t i f i c at i o n s
ELECTRONIC DATA PROCESSING COLLEGE OF PUERTO RICO, San Juan, PR
Masters in Information Systems Management
BS in Computer Science and Business Administration (Magna cum Laude)
• Certified Information Systems Auditor (CISA)-ISACA: 0972872
• Certified Information Security Manager (CISM)-ISACA: 0912259
• Certified Internal Controls Auditor (CICA)
• ITIL v3 Fundamentals Certification
• Six Sigma Fundamentals