This document provides a summary of Todd Hock's professional experience and qualifications. It outlines his 33 years of experience in progressive IT roles, including over 15 years of leading teams. His experience includes expertise in areas such as networking, telephony systems, storage architecture, operating systems, and application hosting. More recently, he has served as the Senior Director of End User Computing and Global Support at Revlon, where he has led teams of 27 employees worldwide and managed a $15M annual budget.

1. ∙ 2521 Dick Smith Road ∙ Kittrell North Carolina 27544 ∙ C: 919.451.8996 ∙ todd.hock@outlook.com
Summary:
 33 yearsprogressive ITexperiencewith15+ yearsleadingteams.
 Experience andsuccesswithLAN,WAN,WLAN,and Wi-Fi designandimplementation.
 Experience andsuccesswithtelephonysystems,includingCiscoIPTandIPCC.
 Experience andsuccesswithstorage architecture designtechniques,theories,principles,and
practices.
 Extensive operatingsystemsandapplicationhostingexperience.
 Creatorof leanenvironmentsthroughhardware andsoftware standardization.
 Self-motivatedanddirected,withkeenattentiontodetail.
 Analytical andproblem-solvingabilities.
 Able toeffectivelyprioritize tasksinahigh-pressure environment.
 Strongcustomerservice orientation.
 Experience workinginateam-oriented,collaborativeenvironment.
 Strongtechnical documentationskills.
 Drivingglobal technologycapabilitiestoprovide competitiveadvantage tobusinessunits.
Leadershipanddeliveryacrossapplications,infrastructure,securityandprogrammanagement
sensitivetoandleveragingdifferentiatingcapabilities.Relentlessuse of technologytodrive down
operatingcosts while increasingcapabilitiesandservice levels.
 Focusingbusiness-critical informationsystemsdeliverythroughstrategicandtactical leadership
withknowledgespanningstrategy,architecture,businessprocess,development,application,
infrastructure, security,compliance andprojectmanagement.
TODD HOCK

2. Professional Experience:
RevlonConsumerProducts Corporation
Raleigh/Durham, NC
Sr. Director, End User Computing and GlobalSupport
December 2015 – Present
Director, Global InfrastructureSupport
May 2009 – December2015
As memberof the IT SENIORLEADERSHIPTEAM, thispositionisresponsible forthe implementationand
supportrequirementsthatspanregions,divisions,andCorporate ITteams,the positionmustbe a
positive,collaborative teambuilderandteamleader. The positionisexpectedtoleadthroughboth
hierarchyandthroughinfluence of otherCorporate ITfunctions,othercorporate businessfunctions,
RegionandDivisionmanagement. Reportingdirectlytothe CIO.
 Responsible for50 sites,DomesticandInternational (Europe,Asia,SouthAmerica,Africa)
 Manage 27 teammembersworldwide (1Director,6 Managers,20 Staff)
 Manage and setprioritiesforthe maintenance,development,andevaluationof all
infrastructure systems,includingLANs,WANs,security,Internet,intranet,wireless
implementations.
 GlobalizedInfrastructure Managementandcreatedstandardsandprocesses
o DesignedanddeployedGlobal Infrastructure SupportFramework:
 Consolidatedinternational satellite supportsitesintounifiedsingle pointof contact
 Supportcenter24/7 call service – with1 contact number
 Single pointof CRMsystemforChange Control andUser Support
o StandardizedSmartphoneand“BYOD” technologies. Running1,000+ iPhone 6
currentlyfrom Droid,Blackberry,iPhone combination
o StandardizedTablets(900+iPads,100+ MicrosoftSurface)
o StandardizedNetwork,Storage andEndUser hardware
o StandardizedprocessesforActive DirectoryandHR
o 99% global “Up Time”
o Globalizednetwork,once commonglobal carrierwithredundancy.Reducednetwork
spendby45%.
o Mean time topatch globally:1 Day
o Deployedglobal ProjectManagementOrganization:Increasedprojectthroughputby
75% withsame budget.
o SupportedDeploymentandimplementationof aglobal Project Management
Organization.
o Reducedglobal organicstorage growthby50% usingnew technologies.
 Realized$3Mof savingsover3 yearsby replacingDell 7240s withLenovoT460
 Completedcomprehensive review of enterprise cellphone usage andbillings
o Createdurgencytohave highlevel discussionstoputinplace enterprise agreements
resulting22%cost reductionwithVerizonwhilesignificantlyincreasingavailabilityand
data limits.
 SupportedDeploymentandimplementationof aglobal ProjectManagementOrganization.

3.  ReducedGlobal Storage requirementsandexpense.
 One of SeniorITmembersresponsible forplanninganddeploymentof infrastructure security
measures.
 Evaluate short- andlong-termstrategicplanstoensure infrastructurecapacitymeets existing
and future requirements.
o Basedon companystrategicdiscussions,pushedtostructure NYRevlonoffice to
accommodate 5-yearplan. Ultimate investmentrealized~$500,000 insavingswhen
Revlonconsummatedacquisition/expansionplans.
 Completedacomprehensive SOXcontrolsreview.
o Eliminated34%of SOX controlsprovingredundant/unnecessaryanddecreased
testingtimesby60%.
o Enhancedcontrolsandincreasedrestrictionsoverandabove SOXcontrols.
Strengthenedchecksandbalances.
o Automatednumerouscontrols.
o Designedandimplementedrepeatable process.
 Negotiated$5.5MnewEnterprise AgreementwithMicrosoftencompassingmigrationfrom
Office 2010 to Office 365 and MicrosoftEMS utilizingMicrosoftFastTrackteam.
 Developingintegrationandmigrationplanfor$1B acquisitionwhichincludes3,000 usersand
existinginfrastructure.MigratingfromCiscotoJuniper.
 Oversee $15M peryearbudget
 Manage 900 VMWare servers
 DeployedGlobal Internal “Cloud”
o Applicationsruninleading-edgeRevlon “cloud”
 Internalizedglobal DR,IncludesDRplatformutilizationasthe global TestandDevelopment
platform.Three successful "real"DRevents.Zerobusinessimpact.
 Evaluate andimplementpolicies,procedures,andassociatedtrainingplansforinfrastructure
administrationandprojectmanagement.
 Participate inthe developmentof ITstrategiesincollaborationwiththe executive team.
 Define hardware andsoftware standardsinconjunctionwithownersandstakeholders.
 Analyze SLA service reportsandassure teamismeetingall businessrelatedgoals.
 Assistwiththe planninganddeploymentof infrastructure securitymeasures.
 Practice IT assetmanagement,includingmaintenance of componentinventoryandrelated
documentation.
 Directand administrate acontingentof supportstaff andengineers,andwhere necessary,
conduct performance reviewsandcorrective action.
Manager,Global InfrastructureSupport
September 2001 – May 2009
 Managed GlobalizedRevloninfrastructureandoperationalcapabilities
o ImplementedandManagedGlobal Processallowingdeploymentof aserveror clientPC
with98% automation.
 AutomatedGlobal SecurityandCompliance
 DeployedGlobal IdentityManagement
 DeployedGlobal SharePointinfrastructure
 DeployedGlobal Standards,Operationsand“BestPractices”

4.  CollapsedMultiple GlobalDomainsintoSingle Global Active Directorywithoutservice
interruptions
 Convertedindividual Global siteIPinfrastructure intoGlobalIPInfrastructure withoutservice
interruptions
 ImplementedGlobal SecureDNSInfrastructure
 Implementedandautomatedglobalinventory
 Managed Virtualizationof Global DataCenter
 Managed Implementationof Global SAN
 CommoditizedDisasterRecoverySystems
President/CEO
NCOL.NET, Inc.
May 1998 – August2001
 FoundedNCOL.NET
o DevelopedfromfoundingtopositionasthirdlargestprivatelyheldISP(internetservice
provider) inNorthCarolina’sPiedmontRegion.
 Directlyinvolvedandresponsible forall daytoday operations,includinginvestorrelations.
 Successfully negotiatedthe sale of NCOL.NET,Inc.
Lead Support Analyst
RevlonConsumerProducts Corporation
May 1992 – May 1998
 Lead crossfunctional effortstoimplementsoftware andhardware forthe enduser.
 Developedtechnical standardsforcomputinghardware.
 DesignandimplementedRevlon’sfirsthelpdesk.
ComputerOperator and POS analyst
Rose’sStores, Inc.
June 1982 – May 1992
 Conductedall site surveysandinstallationsof POSequipmentforthe retail chain.