In depth look at my career and work history focusing on the magnitude and impact of my accomplishments and the complexity of the the positions I've held and the teams I've managed.

1. JOEY BLONDIN, PMP, CSM AND ITIL
1 West Street, Unit 2243 | New York, NY 10004 | (206) 265-3780 | joeyblondin@gmail.com
DIRECTOR | GROUP MANAGER | LEAD / SENIOR PROJECT, PROGRAM, PRODUCT, SERVICE MANAGER
SUMMARY OF QUALIFICATIONS
Passionate executive-level thought leader in global services delivery strategies, IT service management, customer
retention, project management, development practices and business continuity with an outstanding reputation of
transforming business logistics and client needs into gains that power profitability.
Highly trusted advisor in the information technology industry with 17+ years of experience in delivering IT service
operations strategies and complex technical deployments for large Fortune 50 enterprises and small/medium start-
ups alike. Proven ability to manage and execute daily operations within budgetary and time constraints. Possesses
excellent verbal and written communication skills to influence all business and technical levels of management.
Inspires teams, partners and stakeholders to drive innovation throughout all phases of delivery. Ensures quality
and both the needs and experience of the customer are always a core focus from ideation through the ultimate
delivery and maintenance of a product or service.
CORE SKILL AREAS
 Executive Leadership
 IT BusinessOperations
 Project Management
 Non Standard Service Requests
(NSSR)
 TechnologyPlatforms
 BudgetManagement
 Corporate Integrations
 DevOps
 ServicesStrategy
 Customer Experience
 ScrumPractices
 PMP Certified
 TeamEnablement & Training
 Service Management
 Change Management
 Infrastructure Management
 Quality & Process Assurance
 DemandPlanning
 Business Continuity
 Outsource Management
 Cross-Team Collaboration
 Performance Management
 Service Delivery
 Service Level Agreements
 Global Transformations
 Thought Leadership
PERFORMANCE HIGHLIGHTS
 Helped secure a $500M enterprise agreement (EA) for Microsoft by Proctor and Gamble, saving over 120K
employees an average of 14 minutes a day in added productivity and streamlined operation costs through a
Lotus Notes to MS Exchange migration with Windows OS and SharePoint deployments.
 Lead 60 direct reports for Microsoft’s largest back-end system deployment in their history through a three-
year service engineering and DevOps implementation of the company’s HR, Finance and IT systems,
assisted by project teams across 60 countries, and a > $500 M/year budget including an end-to-end
Enterprise Business Continuity Management and Disaster Recovery Plan.
 Improved customer satisfaction for 220,000 Microsoft employees and executive stakeholders through the
planning and deployment for service improvement plan (SIP) and usability practices, resulting in increases of
Customer-facing NSAT by +36 points and Business Stakeholder NSAT by +18 points as a result of the release
of Microsoft’s global IT online self-help portal.
 Oversaw a company-wide launch of Microsoft’s Decision Support Portal, streamlining employee mobile
device purchasing process globally by 75% through an in-depth ROI business case and related security
vulnerability workflow plan presented to CIO and Leadership Team.

2. JOEY BLONDIN (206) 265-3780 | JOEYBLONDIN@GMAIL.COM (PAGE 2 OF 4)
PROFESSIONAL EXPERIENCE
WINKY& DUTCH, PORT BYRON,NY
Global manufacturer and distributor of premium fashion jewelry, metal castings and accessories.
Senior Manager and Technology Implementation Consultant 2015 – 2016
• Served as technology advisor to the Chief Operating Officer on technical and ecommerce delivery strategies.
Key Accomplishments:
 Oversaw RFP process to select solution to help boost online presence and supplement their brick and mortar store sales
and distribution channel.
 Managed technical team and all phases of implementation through launch of ecommerce platform Shopify, including
presence on Amazon and integration of back-end links to CRM data feeds via MySQL.
AXELERATE LLC, REDMOND,WA
Leading technology-consulting firm that services Fortune 50 & enterprise level companies, based in greater Seattle, WA area.
Senior Service and Problem Management Consultant to Microsoft 2014 – 2015
• Provided strategic consultation and related analysis for problem management to Microsoft Corporation.
Key Accomplishments:
 Lead KPI benchmarking targets for Microsoft’s internal Remote Connectivity Network team who needed improved data
analysis of the data coming from their support teams related to remote connections to corporate network.
 Drove analysis across users and stakeholders, implementing updates to taxonomy classification and metadata, resulting in
improved reporting for thematic problem resolution team.
SIMPLICITY CONSULTING, KIRKLAND,WA
Simplicity Consulting is a specialized talent solutions company that provides on-demand sales and marketing teams to leading
brands, serving as a trusted advisor and talent partner in the technology, wireless, retail, insurance and financial industries.
Senior Readiness Program Manager Consultant to Microsoft 2014
• Served as a strategic project management and technology consultant to Microsoft Corporation in the area of content
management delivery.
Key Accomplishments:
 Coordinated CMS content delivery for employee-readiness training material (web, print, and video) including localization,
region-specific content across all phases: planning, impact assessment, requirements gathering, design, specs,
development, testing, deployment, management and support.
 Built comprehensive bill of materials, including detailed project milestone dependency schedule, delivery plans as well as
user feature validation.
MICROSOFT CORPORATION, REDMOND,WA (2003 – 2014)
Microsoft Corporation is the world’s largest software developer that develops, manufactures, licenses, supports and sells computer
software, consumer electronics, personal computers and services. The company had revenues of $86B in 2015.
Chief of Staff, DevOps Manager & Planning Lead, HR, Legal, Finance & IT Corporate Business Systems 2010 – 2014
• Served as proxy for VP of a 60-member FTE/Vendor DevOps and Service Engineering team, reporting into the Company CIO.
Key Accomplishments:
 Drove all SDLC lifecycle phases for systems in Microsoft’s global HR, Legal, Finance & IT business, including all detailed issue
tracking and required escalations through to resolution.
 Helped drive datacenter infrastructure architecture and maintenance industry standards and honored with 5 "Best In
Datacenter” Awards for FY13.
 Delivered ROI business case for a three-year roadmap resulting in largest investment for Finance, HR and IT systems
dedicated to improving usability, infrastructure stability, resiliency, redundancy as well as including the first comprehensive
business continuity and disaster recovery plans.
 Assessed business criticality of each system to determine and manage risk of either migrating apps to Azure cloud
infrastructure & MS Dynamics for new SaaS/IaaS offerings, leaving them on-premise or a candidate for new infrastructure
hybrid architectures.
 Documented all business requirements, technical specifications, scheduling, scoping and release targets as well as creating
a final communication plan which included all status reporting both across the team and progress against budgets as
agreed upon metricswith stakeholders and leadership.
 Reduced and sustained Support Cost as a percentage of revenue from 8.8% to 5.5% while improving overall delivery.

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PROFESSIONAL EXPERIENCE CONTINUED
Group Manager, Solution & Product Planning, Microsoft IT Office of the CIO 2008 – 2010
• Drove product investment, customer satisfaction metricsand project development collaboration across functional teams,
including quarterly release plans, shared resources and milestone dependencies.
Key Accomplishments:
 Cultivated CIO support seed funding by delivering comprehensive business case including ROI and NPV breakeven with
forecasted hard and soft dollar savings.
 Improved Rhythm of Business (ROB) transparency across all SDLC phases by creating comprehensive SharePoint repository
for global team to access, share and utilize updated standardized process documentation, which drove consistency and
gave real-time progress dashboard for stakeholders.
 Collaborated across functional teams to deliver quarterly release plan including shared resources and milestone
dependencies for Knowledge Management portal.
 Streamlined issue tracking processes, overcoming competing cross-team priorities and concerns by way of effective conflict
resolution delivery.
 Led development of long-term strategy to improve usability and net satisfaction (NSAT) of Microsoft’s global IT online self-
help portal. Managed NSAT Service Improvement Plan (SIP), including client survey prep, analysis and action plan.
 Increased client NSAT +36 points and stakeholder NSAT +18 points over three releases, aimed to improve user interface
design and personalization.
 Received “Microsoft IT Showcase Subject Matter Expert” Awards in 2009 and 2010.
Lead Program Manager, Online Communications Services & Tools, Microsoft IT Office of the CIO 2007 – 2008
• Transformed the Online Communication Services & Tools Team with a focus on driving performance, accountability and
professional growth.
Key Accomplishments:
 Executed all aspects of ROI/NPV positive targeted returns, business case funding requests, forecast vs. actual CAPEX/OPEX.
 Eliminated gaps in focus areas and improved operations and tactical execution by realigning roles with stakeholder needs.
 Fostered individual ownership by linking new roles to individual competency levels and personal development plans.
 Honored with numerous awards, including “Microsoft Excellent & High-Potential Leader” and the CIO’s “Exemplary Cross-
Group Collaboration & Team Leadership” award.
Product Manager & Technology Evangelist, Microsoft IT Marketing & Communications 2005 – 2007
• Led strategic planning and software development lifecycles for enterprise-scale cross-functional web projects.
Key Accomplishments:
 Managed complete overhaul of Microsoft’s internal self-help portal and link between 120K employees and over 300K
devices globally and Microsoft IT.
 Saved $1M by creating a shared service offering for web analytics, which was eventually leveraged by the seven largest
intranet portals within Microsoft as well as www.microsoft.com, for external customers.
 Earned a “Deliver IT Award” for delivering the enterprise-scale upgrade on time and under budget.
 Led webcasts and executive briefings for such clients as: Proctor & Gamble, Amgen, Intel, Schwann, and Boeing.
 Key in securing multimillion-dollar technology contract with Proctor & Gamble by outlining internal solutions to their
business problems. Served as a technology spokesperson and evangelist via webinars and executive presentations.
 Presented at conferences / summits, including: TechEd (EMEA / US), TechReady and Engineering Excellence & Trustworthy
Computing (EE TwC).
Service & Program Manager, Mobile Devices, Microsoft IT Global Client Hardware Standards 2003 – 2005
• Streamline purchasing, adoption and usability of mobile technology among Microsoft’s global employee base.
Key Accomplishments:
 Crafted detailed VRP and ROI including security vulnerability analysis resulting in CEO support for standardizing global
mobile device purchases and management, predicting future demand increase.
 Designed and led delivery of a Decision Support Portal, streaming mobile device purchasing process by 75% by aligning
technology to employees’ unique persona, defined by role, usage scenario, and region. Developed and facilitated internal
wireless and mobile device training sessions.

4. JOEY BLONDIN (206) 265-3780 | JOEYBLONDIN@GMAIL.COM (PAGE 4 OF 4)
ADDITIONAL PROFESSIONAL EXPERIENCE
PALM INCORPORATED, Boston, MA 2002 – 2003
Technical Training Manager
PUTNAM INVESTMENTS, Boston, MA 2002
Technical Business Analyst
DATAVIZ INC., Boston, MA 2000 – 2002
Technical Support Manager
ACADEMIC BACKGROUND
NORTHEASTERN UNIVERSITY, Boston, MA 2004
Dual Bachelor of Science, Business Management; Concentration of Information Systems and Leadership
Cum Laude Honors
Minor, Music Industry Technology and Sound Design Engineering
TECHNICAL CERTIFICATIONS AND PROFICIENCIES
Certifications:
 Certified Scrum Master(CSM), Scrum Alliance
 Project Management Professional(PMP),Project Management Institute(PMI)
 Information TechnologyInfrastructureLibrary(ITIL),itSMFUSA
Platform/DBMS:
 Windows Server/Azure, UNIX, Linux, MS-DOS, Sun/Java, .NET, System Center, Exchange, SharePoint, IIS,Web Services, IEEE
802.11 Wireless/Mobile Technologies, Bluetooth, WAN/LAN, SQL Server, Oracle, SAP, Siebel, ODBC, PowerPivot/Excel Server
Applications:
 Microsoft Office (Excel,PowerPoint, Word, Project, Visio, SharePoint Designer, Access), Photoshop, QuickBooks, SONAR
Methodologies:
 ITIL, MOF, LEAN, Six Sigma, SDLC, Agile, Scrum, Waterfall, BI, Benchmarking/Scorecards, SaaS/IaaS, Problem Management,
SQL, Budgeting
SPEAKING ENGAGEMENTS & TECHNICAL THOUGHT LEADERSHIP
Led Executive Briefings&Webcasts Trainingsfor:
 Proctor & Gamble, Amgen, Intel, Schwann, Carlsberg Group, Chicago Public Schools, Hewlett Packard, and Boeing
Featured Speakerat Industry Conferencesand Summits Including:
 Microsoft TechEd (EMEA and US), Microsoft TechReady, Engineering Excellence & Trustworthy Computing (EE TwC)
Topics Included:
 Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Information Technology
Infrastructure Library (ITIL), IT Service Catalog, Service Design Engineering, Service Operations and DevOps Leadership
TECHNICAL WHITEPAPERS & PUBLICATION CONTRIBUTIONS
Regular Contributor to Microsoft IT Showcase, www.microsoft.com/itshowcase (How Microsoft Does IT) Whitepapers and
Technical Documents, including:
 Proctor and Gamble Switches to Microsoft to Improve Productivity and Reduce Costs
 How FAST SearchServer2010 for SharePoint Powers Worldwide Intranet Searchat Microsoft
 Microsoft IT Showcase:Case Study:Infrastructure Optimization at Microsoft
 Microsoft IT Showcase:Improving an IT Self-HelpPortal User Experience