This document provides 12 ways for managers to help their employees succeed. It discusses communicating openly with monthly check-ins, delegating tasks to employees' strengths, using praise to recognize good work, being available to help employees with their needs, and leading by example in a two-way relationship where managers also seek help from their team. The overall message is that open communication, delegation, praise, and helping one another can help employees and teams succeed.
5. #insiteslive
ACTION ITEMS
Monthly check-in
• Share company info or
concern (Macro)
• Share property info or
concern (Micro)
• “I’ve noticed…”
• “My goal would be to…”
• “How can we get there?”
13. #insiteslive
SOMEONE WHO ALWAYS
SEES THE BRIGHT SPOT,
EVEN IF THERE IS NO
BRIGHT SPOT, THAT
ATTITUDE IS REALLY
HELPFUL.~KEVIN JORGESON, professional climber
One of the highest ranking topics in “What Motivates Me,” according the SatisFacts Associate Index: Management is interested in my concerns / satisfaction. Communication is one of the most common workplace issues. I’ve even found this to be true in newsrooms where pretty much everyone is a professional communicator. Your employees can’t read your mind. You must communicate openly and often with them. Also, take care of issues as they arise. Failure to do so will result in you losing credibility with your staff.
Let the team know candidly about company plans, successes, failures, re-orgs and answer any questions as clearly as possible. Vague or no info can lead to rumors and needless anxiety
Identify one concern or issue at the property level and say, “I’ve noticed this is happening or this mis-information keeps popping up. My goal would be that everyone here is clear that THIS is what is actually happening or what needs to be done. How can we clear this up/ make this happen?”
One of the highest ranking topics in “What Motivates Me” according to SatisFacts Associate Index: Management shows faith in my judgment. Delegating may seem counter-productive; adding more work to someone’s to-do list. But in delegating, employees realize you are trusting they can handle the job. Empowering your team is a win-win for everyone.
Everyone has strengths and weaknesses. We simply won’t be awesome at everything.
Ensure everyone on the team knows what each team member is good at and what they enjoy doing.
By knowing everyone’s strengths, it’s easier to ask for that “expert’s” help
As manager, make a list each week or day and identify the things you need help with. Let the team choose what they’d like to help with. Assign those things that aren’t chosen based on who you think would do the best job or who might need additional experience in that area.
Who says managers can have fun at work? As a manager, you are expected to be professional- to set the tone for the rest of the team. So when you become frustrated, angry, etc., remember to not take everything so seriously. Pause, breathe, and put the situation in context. No need for negative energy to transfer to the rest of the team.
What cracks each team member up? Is it a certain comedian? A certain movie clip? A phrase or silly face? By understanding everyone’s sense of humor, the team can feed you a line when you’re about to lose your mind.
If someone is about to lose it, send them “off stage” to have a light moment. Have them watch a clip of their favorite comedian on YouTube. Pair them up with the person on your team who can make anyone laugh.
Have a team event once or twice a year where the team is not allowed to take themselves seriously. Have a Kentucky Derby where everyone has to design their own stick horse with paper bag face. Then actually race them through the parking lot. Your team (and residents) can’t help but smile.
One of the Highest Ranking Topics in “What Motivates Me,” according to SatisFacts Associate Index: Recognition. Praise employees who do their jobs well. Be specific about what you’re praising and do it publicly. People love to hear what they do well. It’s motivating, and they are likely to model that positive behavior in the future.
Bring in a variety of flowers and foliage and one large vase. Write the names of each team member on a separate piece of paper, fold them and put them in a bowl. Have each team member choose a flower/piece of foliage and a name from the bowl. The first person reads the name on their paper and then shares what they appreciate most about that team member. The person whose name was called puts their flower in the vase and then reads the name on their paper and shares what they appreciate most, and so on. Until every person has received an affirmation and has placed their flower in the vase. In the end, there’s a beautiful bouquet that will be on display in the office for the next couple of days to remind the team of how valued each of them is.
When your staff comes to you for help, make sure they get what they need. Follow up with them. Never leave a promise unfulfilled, which will create resentment.
Top Issue in “What Gets In the Way of Getting Work Done” – Issues not addressed promptly according to SatisFacts Associate Index. By making your team member a priority, they are able to make the resident their priority.
Being helpful is a two-way street. Asking for help allows others the opportunity to be helpful and creates a culture of partnership.
Teams follow their leader. As they observe what being helpful is all about, they will be more inclined to do the same for others.
Helpfulness is a habit that forms overtime. Don’t let a day go by without complimenting/thanking someone on your team. Each month, implement a new idea to streamline a process for the team.