In this month's webinar, our industry experts shared their experience with building an engaging and fulfilling learning environment for their company’s employees.

1. EMPLOYEE DEVELOPMENT:
THE FUTURE FRONTIER
MODERATED BY MELISSA DECICCO

2. EMPLOYEE DEVELOPMENT
EXPERT PANELISTS
Michelle Wood Genn Calise
Atlantic Pacific Companies Scully Company

3. Recordings

4. Top Three Employee Motivators
Employee Satisfaction
Survey, SatisFacts
Opportunity to
learn new things
4.52
Advancement
opportunities
4.47
Bonuses,
commissions,
incentives
4.35
1 2 3

5. Engaged Employees: “Say, Stay, Strive”
5
Do I allow new employees to be new? (Or
are they expected to “sink or swim”?)
How do I teach existing employees new
skills? Does it work?
Does my existing team trust me as a
leader to have their best interest in mind?
How do I know?

6. Topics
• Components of flexible, multi-
channel training in a “just in time”
learning environment
• Consistent coaching as a vital lens
for employee interactions and
growth
6

7. 7
On Demand Courses
OTJ Participant
OTJ Mentor
Instructor Led
Training
Multi Channel Learning Pyramid

8. Multi Channel Training Components
On Demand Training
Fair Housing laws
Systems basics
Position specific tools
Micro-learning
Instructor Led Training
Selling and service
Advanced systems
Position specific role
play
Leadership development
On The Job Training
(OJT)
Resident interactions
Systems application
Observable practice
Graduate as you educate
Consistent Coaching
Inspect what you expect
Reinforce & Redirect
Position specific
feedback
Prepare bench
8
LEARN BASICS
Trackable, flexible
DEEP DIVE
Interactive (live or zoom),
responsive
TRY IT!
Experiential, safe
CANDID FEEDBACK
Developmental,
incremental

9. Multi Channel Training Example – “Just in Time”
9
Fair Housing Overview
Define it.
Foundational, short Fair
Housing info for new hires
and incumbent refreshers.
Fair Housing Workshop
Debate it.
Deep dive into Fair Housing
topics with role play and
candid discussion (live or
webinar).
Fair Housing OJT
Develop it.
Try it! Explore Fair Housing
conversations in a safe
environment with mentor
Consistent Coaching
Discuss it.
Observe interactions, listen
for Fair Housing topics, deliver
honest feedback.

10. Consistent
Coaching
Set Expectations
Observe
Give Feedback
Manage
Performance

11. Multichannel Training Positive Effects
11
Productivity Engagement
Income Profit
Expertise Retention

13. Bloom's Taxonomy

18. EMPLOYEE DEVELOPMENT
EXPERT PANELISTS
Michelle Wood Genn Calise
Atlantic Pacific Companies Scully Company