Ready, Set...Respond! [Ep. 6: A Breed Of Their Own]
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This document contains a series of polls asking respondents about their pet ownership and preferences for pet-friendly rental communities. It also provides three brief examples highlighting legal cases where individuals with disabilities were denied accommodation for their support animals or faced additional fees, which is illegal under the Fair Housing Act.
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Ready, Set...Respond! [Ep. 6: A Breed Of Their Own]
- 6. Do you currently have any pets? If yes, please select the type(s) of pets you own from the options below: (Select all that apply) ⓘ Start presenting to display the poll results on this slide.
- 7. How many pets do you currently own? Please select the number from the options below: ⓘ Start presenting to display the poll results on this slide.
- 8. When you think of a pet-friendly rental community, which aspect is most important to you? ⓘ Start presenting to display the poll results on this slide.
- 9. What would make you feel that a rental community truly embraces being pet-friendly? ⓘ Start presenting to display the poll results on this slide.
- 18. In 2022, Hobby Lobby was required to pay $50,000 in monetary damages to a former clerk after failing to allow her service dog on the job as a reasonable accommodation for her disabilities, including anxiety, depression, and post-traumatic stress disorder. ⓘ Start presenting to display the poll results on this slide.
- 19. In 2019, disabled residents in a Colorado Housing Authority won a $1 million discrimination lawsuit after their landlord refused to allow their emotional support animals without an additional pet fee. ⓘ Start presenting to display the poll results on this slide.
- 20. In 2018, a bookstore went viral after a customer claimed they were denied entry with their emotional support chinchilla. It sparked an online debate on accommodating non-traditional support animals using the hashtag #EmbraceDiversity. ⓘ Start presenting to display the poll results on this slide.
Editor's Notes
- From SatisFacts and ApartmentRatings, this is READY, SET, Respond! Welcome: Topic Intro 3 min Multiple choice: Test Your Knowledge 4 min Guest Speaker: That's My Job 18 min Multiple choice: Fact or Fiction 3 min Content Creation: Get Social With Us 1 min Closing: Join us next month/Topic Intro 1 min Hey there! Thank you so much for joining the conversation on Ready Set Respond.
- I'm your host, Carla Alicea, Director of Client Performance with Apartment Ratings and SatisFacts. I’m so grateful to be here with you today and every month as we discuss topics that impact the multifamily industry. These conversations are designed to have a little something for everyone so I hope you and your colleagues will join in, participate in our audience polls, AND take away insights to expand your operations. .30
- At the end of this program, don’t forget to head over to the SatisFacts page on Facebook or Instagram, where you can add a comment and share YOUR biggest takeaway from today’s conversation for a chance to win a $50 gift card!
- We have a great program for you today. Coming up, we have Victoria Cowart. Victoria is an accomplished professional with extensive experience in the real estate industry, particularly in apartment management and education. As the Director of Education & Outreach at PetScreening, she has been instrumental in enhancing communication, driving down risk and driving up revenue for their client since January 2021. In addition to her role at PetScreening, Victoria also serves as NAAEI Faculty member, where she offers her expertise in training and facilitation for various companies and associations across the nation. Her passion for effective communication and revenue management consistently yields positive results for her education clients. I’m excited to introduce you to Victoria, but first… 3.0
- Is time for the ready, set…respond polls! We want to hear from you. To participate, head on over to slido dot com and enter the code #2963761 or pull out your phones, and scan that QR code on your screen. Now, keep in mind that there are no right or wrong answers, just honest ones. When you see the poll on the screen, be ready to respond with your feedback! Alright, lets get started.
- Our first ready set respond poll, we want to know, Do you currently have any pets? If yes, please select the type(s) of pets you own from the options below: (Select all that apply)
- Next up, How many pets do you currently own? Please select the number from the options below:
- When you think of a pet-friendly rental community, which aspect is most important to you? Ensuring a welcoming environment for pets of all sizes and breeds. Fostering a sense of community among pet owners through social events and gatherings. Offering pet-friendly amenities such as designated play areas or walking trails. Implementing fair and reasonable pet policies that balance the needs of both pets and assistance animal owners and non-pet households.
- What would make you feel that a rental community truly embraces being pet-friendly? Organizing pet-centric events, such as pet parades or costume contests. Offering pet-related services like dog walking or pet sitting referrals. Allowing pets to be part of community decision-making through pet-owner committees. Providing resources for pet health and wellness, such as access to local veterinarians or pet insurance options.
- This is a great time to bring out our guest. Victoria, welcome to the conversation. What does a pet-friendly community mean to you, and do you think there may be a disconnect between what we in the industry’s think of as pet friendly and what our prospect’s and renters think? Up Next: There is a lot of confusion about how the difference between Service, Support, and Comfort Animals is defined. Can you help us set the record straight once and for all?
- There is a lot of confusion about how the difference between Service, Support, and Comfort Animals is defined. Can you help us set the record straight once and for all? Up Next: When a community is presented with a request for reasonable accommodation for one of the two assistance pet types, how should they handle it? Are there two different policies and/or procedures to employ?
- When a community is presented with a request for reasonable accommodation for one of the two assistance pet types, how should they handle it? Are there two different policies and/or procedures to employ? Up Next: Can you provide us a sense of scale around the number of households that have assistance animals?
- And in many cases, renter’s pets are the beating heart of their household. In fact, I loved what you said when we last talked, that the only other characteristic renters share in common more than pets, is a beating heart. How do you believe property managers can leverage the statistics that show 70% of rental households have pets, with 9% of those being assistance animals, to attract and retain longer-term renters? Additionally, could you share some insights on how pet-friendly policies contribute to renters staying for 48 months on average compared to 18 months in environments where pets are not as well accommodated?
- Could you share some insights on how pet-friendly policies contribute to renters staying for 48 months on average compared to 18 months in environments where pets are not as well accommodated? What strategies would you recommend for property managers to capitalize on the fact that prospects with pets tend to rent ten days faster when pet-friendly policies are in place?
- With a growing pet population, how are managers minimizing risk and maximizing revenue opportunities?
- Its time to play the game in which you must try to tell fact from fiction. I’m going read you two headiness about payouts that resulted from lawsuits due to misinterpretations of the laws. And you need to tell us if its fact or fiction. Are you ready?
- Audience, play along, go to slido now.
- Victoria, thank you for playing our Fact or Fiction game and being our guest today on ready, set, respond. Audience, if you want more information about Pet Screening or Reasonable accommodations training, reach out to Victoria on LinkedIn.
- Right now audience, its time to continue the conversation online. Head over to Instagram or Facebook and tell us your biggest takeaway from todays conversation about Marketing Beyond The Obvious. All entrees are due by 5 pm pacific tonight for a change to win a $50 gift card. Are judges are standing by. 29.00
- Also don’t forget to register for our next conversation. Go to SatisFacts dot com forward slash webinars. We’re going to talk all about finding equilibrium, effective strategies for sustainable workloads with Jason Kae, author and director of onboarding and enablement at Real Page. All good things must come to an end and we’ve reached the end of our program. Do me a favor and help our program improve by completing that closing survey before you log off. Your feedback is important to me. Thank you for joining the conversation today. I’m Carla Alicea. We’ll see you next time. 29.00