1. Sandra Cox
Home: 704-662-3837 * Cell: 704-880-3123
www.linkedin.com/pub/sandy-cox/59/293/953
rscox407@gmail.com
Summary
A Self-motivated banking professional, offering strong communication, research and exceptional problem
solver skills and extensive knowledge of the banking industry. Focused on high levels of efficiency and
accuracy and delivering high quality results in timely manner.
Selected Accomplishments
* Delivered exceptional customer service achieving top scores and recognition awards
* Kept informed of all policies and procedures and educated branch staff on policy updates
* Met or exceeded sales objectives in thirteen years of retail banking
* Daily assessments of all operations and consignment items to ensure compliance with federal
regulations to assure an exemplary grade on bank audits
* Met or exceeded production and quality standards for general ledger reconciling for Wells Fargo
Retail Banking Stores
* Knowledgeable on bank operations and federal regulations
Professional Experience
Wells Fargo Bank, Charlotte, NC
1994 to 2014
Star-Operational Risk Consultant II (2014 – Present)
 Worked on data refresh third party project for WBR
 Researched vendors to identify operational risk potential and advise management of risk ratings
 Perform Risk Assessments to identify and mitigate any operational risk from third party service
provider with detail research utilizing spend, contracts and VMSOR
 Perform ongoing oversight that includes monitoring and reporting on risk, contract compliance
and quality of service delivery
 Participated in and provided consulting and support for project with moderate risk to identify and
mitigate operational risk in business activities
Accounting Clerk II (2011 – 2014)
* Researched and reconciled retail bank stores' work that was not in balance with little or no impact
to customer's accounts. Communicated with retail bank stores by phone or email to resolved
differences for customer's accounts.
* Reconciled general ledger/internal accounts for Wells Fargo Retail Banking Stores
* Identified differences for tellers out of balance
* Conducted exemplary research to achieve resolution
* Delivered exceptional customer service along with commitment to the team
* Demonstrated strong problem solving and sound business decisions when handling customers
concerns to retain strong customer relationships

2. * Met or exceeded production and quality standards of department
* Assisted teammates in researching and finding solutions
Sandra Cox, Page 2
Lead Teller (2009 - 2011)
* Worked under limited supervision and assisted with work flow to ensure tellers are successful in
their positions. Consistently balance cash daily and have a great rapport with customers.
* Exercised excellent customer service in all interactions. Managing and resolving customer's
inquiries to retain the customer relationship.
* Coached teller line to assure exceptional customer service
* Helped tellers with transactions and approvals using available systems
* Assisted Service Manager with teller procedures and policies
* Acted as a role model for other tellers by consistently delivering excellent customer service and
receiving recognition and awards
* Performed various tasks including back up Vault Custodian, Teller Cash Dispenser Custodian,
Commercial Depository, Controls Online and other operational tasks
* Assisted management with the risk mitigation, compliance and other operational tasks
Teller/Roving Teller Manager (2004 - 2009)
* Traveled to branches to fill in when tellers or teller managers were absent. Led and coached
tellers to comply with policies and procedures. Delivered excellent customer service in customer
transactions.
* Worked in branches to cover vacant teller manager and teller positions
* Performed assigned duties quickly and accurately
* Looked for opportunities to enhance customer relationships by offering products and services to
benefit the customer's needs
* Delivered exceptional customer service by receiving top scores on surveys
* Performed transactions accurately to enhance customer experience
* Performed various tasks including Vault Custodian, Commercial Depository, Teller Cash
Dispenser and Consignment Items
* Assisted and coached new tellers about proper procedures on teller transactions
Teller Manager (1997 - 2004)
 Engaged with customers in conversation to determine source of funds they are depositing to
prevent loss to Wells Fargo and the customer.
 Managed teller schedules and activities to minimize customer impact. Coached tellers on federal
regulations, bank policies and procedures. Perform human resource duties including coaching,
hiring, and discipline. Service customer accounts including opening and or closing accounts.
* Directly managed six tellers and oversaw scheduling staff and lunches to avoid a negative
customer impact
* Performed monthly audits on all tellers
* Mentored new tellers and financial center managers on teller procedures
* Assisted tellers to help with advancement opportunities

3. * Completed daily assessment of all operations and consignment items to ensure compliance with
operational guidelines
* Handled the human resources issues that included hiring, performance reviews, disciplinary
and/or termination with the Financial Center Manager and Service Leader
* Facilitated an environment that ensured teamwork with the whole financial center
* Organized teller meetings monthly to keep team up to date on new procedures and training
* Identified customer needs and provided a successful transition between the teller and the
platform staff
* Handled servicing, opening and closing customer's accounts
Sandra Cox , Page 3
Prior Experience
Statement Rendering Operator
Lockbox
Training
* Wells Fargo courses on Bank Secrecy Act, Anti-Money Laundering and Office of Foreign Assets
and Controls annually
* Third Party Risk Management Lifecycles 1 - 5
* Vendor Management System of Record Overview
* Third Party Risk Management 101