1. Candice ReitterCandice Reitter
204 N. Towne Court * candicheer67@yahoo.com * (443)-857-9867
Professional Summary
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Highly motivated, skilled, focused and enthusiastic professional desires to develop a successful career with an
organization seeking a team player, committed to supporting key objectives. Diligent and forward-thinking with 15
years of experience, with a deep understanding of the Payment Card, Freight Logistics and Claims, Management and
many other industries. A bright, talented and ambitious Subject Matter Expert, with a strong technical background,
who possess self discipline and the ability to work with minimal supervision. Able to play a lead or key role in the life
cycle of a project, to ensure that quality solutions meet business objectives. Deadline oriented, with the ability to
organize and present complex solutions clearly and accurately. In my most recent role, I lead a large project which
resulted in a 30 percent reduction in phone and email contact and a 60 percent overall cost savings to the company, by
persuading behaviors and effecting change through leadership.
Work History
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Visa Inc. - Ashburn,VA 2007 – 2014
Lead Tech Support Analyst
* Senior Technical Analyst, resolving, Identifying and troubleshooting complex processing, application, usage and
business issues, while coordinating internal resources to ensure successful delivery on commitments
* Supervised, coached, trained and lead a team of Senior Technical Specialists, providing global troubleshooting,
Account and website management, product education, compliance, usage and functionality to end users, via
website, phone and email correspondence
* Provided Product Implementations, Project Management and Commercial Account Management
* Partnered successfully with Product Owners, Developers, Senior Leadership, Clients and Stakeholders on new
programs and applications, ensuring service levels are met and client expectations are exceeded
* Spearheaded cross-functional initiative to achieve large customer migrations, conversions and maintenance
requests, without customer impact
* Strengthened company’s business by leading implementation of a successful global website migration, collapsing
5 separate regional applications into one global platform, aimed at creating efficiencies and standardizing
processing
* Demonstrated ability to build and manage positive working relationships with key clients and stakeholders
* Travel for Universal Acceptance Testing (U.A.T.), technical writing, created training manuals in support of ongoing
initiatives for clients and junior staff members
Priority One Staffing Resources - Owings Mills, MD 2006 – 2007
Fraud Analyst -Visa Inc.
* Responsible for providing optimal and professional services to clients, colleagues and stakeholders to facilitate
the efficient operation of the Fraud office
* Analyzed card transactions to identify potential fraudulent activity, managed call escalations, supervisor calls and
customer notifications of potential compromises
* Strengthened company’s business by leading implementation of Payroll Card program for Bank of America
2. * Worked directly with distressed traveling cardholders, while partnering successfully with Financial institutions and
Senior management to achieve coordinated emergency cash and card disbursements
* Created new revenue streams through managing special projects, data tracking, manage conflicting demands
* Strong problem resolution, technical, web and navigational assistance provided to end users
A.J. & J. Detailing Services - Bethesda, MD. 1994 – 2010
Manager / Co-Owner and Operator
* Responsible for the promotion, management and development of the company’s business, products and services
within the Greater Washington, DC area, through managing the existing client base and its development and
achieving agreed targets for both sales and other services
* Presenting the company as a credible and professional supplier of products and services and attending customer
meetings and presentations
* Using advanced CRM systems to manage marketing campaigns, following up and supporting any potential new
business operations
* Answering all customer inquiries promptly and professionally, implementing structure and order into the business
operations
* Built and maintained accurate client history on an electronic database
* Delegated work assignments to all staff members, approving time records and requests for time off, while
identifying and evaluating employee training requirements
* All other aspects of running a family owned and operated business
TBB Global Logistics, Inc. - Hunt Valley, MD. 1996 - 2003
Manager of Data Processing and Research Departments
* Manager of Operations at 3 separate work sites in the greater Baltimore area, with 60 direct reports, I analyzed,
audited and processed freight invoices, while leading a project that resulted in a complete reduction in backlog of
40,000 freight invoices
* Managed day to day activities of a department, while ensuring all administrative records are completed accurately
* Organized workload, allocating tasks, challenging team on a daily basis and managing team / individual
performance
* Driving operational efficiencies, raising customer service levels & cutting costs while Identifying areas of the
business where improvements can be made
* Develop policies to create and maximize performance. Monitor staff attendance and performance levels
* Preparation of relevant reports for Senior Leadership
* Performed all recruitment, training, & interviewing of new staff, identifying training requirements of existing staff
* Met weekly with Board of Directors and Senior Management to develop strategies on new business adventures and
report on current ones
*Nominated for the Steering Committee and Member of the Teach Committee
Charming Shoppes - Bensalem, PA. 1990 - 1994
Traffic and Logistics Specialist
* Managed the Freight claims process throughout the life-cycle.Tracked shipments for Store management,
processed and cleared goods through Customs
* Liaised with all levels of management to pursue open claims, while providing continual updates and contact with
the claimants
* Ensure all compliance were met and industry standards exceeded
* Worked with Warehouse Operations Manager / staff to ensure smooth process for the Client and increased
3. revenue for the Organization
* All other aspects of freight operations
Mini Bus Tours - Langhorne, PA. 1986 - 1991
Office Manager / Administrator
* Managed all functions of the Administrative Office's, including, Hiring Staff, Dispatching in emergency scheduling
situations, Booking guided tours all over the USA
* Handled all Bookkeeping, Banking, Payroll, supply purchase, the overall organization of the office
* Created, designed and distributed all marketing materials and brochures to generate new business and provide
updated information to existing clients
Education:
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Alison Career Institute - Online - Maryland
* Pursuing Certificate / Diploma: Business and Project Management
* Coursework in Business / Project Management - GPA: 3.8
* Continuing education in Business and Project Management
Bucks County Community College - Newtown PA. - Business Management
* Pursuing Bachelors - GPA: 4.0
Gordon Phillips School of Cosmetology - Bensalem, PA
* Operators,Teachers and Managers, State Board Licensee - GPA: 4.0
Bishop Conwell Catholic High School - Levittown, PA
* High School Diploma - Student government representative - GPA 3.8
Skills:
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* Management skills training certificate
* Project/product management
* Product development
* Technical Support, Help Desk, Logistics
* Exceptional interpersonal communication
* Client Account Management
* Effective leadership skills
* Budget development
* Staff training / development
* Efficient in multi-tasking
* Conflict resolution
* Customer service-oriented
* Human resource management
* Deadline oriented
* B2B, business operations
* Staffing and scheduling
* Supervision,Technical writing, troubleshooting,Visio, website management
* Access, Microsoft excel, Microsoft Office Suites, Outlook, PowerPoint
