1. Lisa Anastas
2 Raymond Circle  Peabody, MA 01960  Phone: 978-228-0057  E-Mail: LA0828@msn.com
Objective
To obtain a position in the Medical Administration/Billing and Coding field with a reputed health care center or hospital
where I can apply my education and experience and recently acquired coding skills.
RBS Citizens Bank - Operations Manager for the Greater Boston Area 2001-2014
• Coached and trained the management team on daily operational policies, procedures and issues by staying up to
date with Federal Banking Regulations, USA Patriot Act, Customer Identification Program, Bank Secrecy Act/Anti
Money Laundering, and knowledge of compliance and consumer banking operations to mitigate risk.
• Monitored and coached multiple regions consisting of up to twenty-two branches by attending meetings, creating
resources, reviewing reports to identify operational issues and trends, visiting branches, and completing on a
minimum basis quarterly branch operational summaries.
• Served as a point person and advisor for peers and branch teams.
• Completed negotiable items audits to mitigate risk and exposure for the bank.
• Assisted the branch management team with creating and implementing corrective action plans to improve on
operational issues identified during a visit or corporate audit.
• Collaborated on many individual and teams projects designed to improve, streamline processes to maximize
productivity and profitability for the organization.
• Acted as the lead support person for many branch openings, closings and relocations.
• Assisted Corporate Security investigating fraud cases.
RBS Citizens Bank – Personal Banker/Assistant Branch Manager 1999-2001
• Mentored and supervised a branch team in all aspects of sales, service, and operations.
• Promoted and monitored branch and individual goals to ensure they continuously exceeded expectations.
• Reviewed the daily operations of the branch to eliminate risk exposure, losses, and be prepared for audits.
• Provided excellent customer service and assisted in resolving significant customer concerns.
• Built relationships and exceeded customer expectations by demonstrating listening, problem solving, and follow up skills.
• Executed outbound calls, attended off site meeting/presentations and events to expand customer base and increase
profitability for the bank.
• Performed teller functions such as provided in depth knowledge of examining instruments for endorsements and verification
purposes, handled deposits, withdrawals, payments, money orders, cashier and travelers’ checks and credit card advances,
balanced and audited cash drawers, cross-sold bank products and services, transferred funds and accepted loan payments.
• Staying abreast with Federal Banking Regulations and knowledge of compliance and consumer banking operations to
mitigate risk.
Volunteer
Lahey Medical Center, Peabody, MA January 2015-Current
Northeast Animal Shelter, Salem, MA September 2014 - Current
Education
Millennium Training Institute December 2014 - Current
Medical Administration/ Billing and Coding
Massachusetts Bay Community College Class of 1999
Associate Degree in Health Science