1. MARITZA C. GASTON
33-27 91st
Street, #2D
Jackson Heights, NY 11372
(718) 216-0997
cuca41@nyc.rr.com
WORK EXPERIENCE
Valley National Bank
November 2008 – November 2014
Branch Service Manager, Assistant Cashier
• Responsible for delivering superior customer service to individuals, businesses and
municipalities.
• Manages the office’s daily General Ledger accounts.
• Participate in developing and achieving the office’s service goals.
• Oversees the operation of the office as directed by the District Operations Manager of
operational duties.
• Responsible for coaching and developing subordinates in achieving individual service
quality goals.
• Submits accurate and timely reports, ex: time sheets, expense reports, monthly reports,
audits, and reconciliation of the general ledger accounts assigned to the office.
• Ensure that the office is in compliance with policies, legal and regulatory requirements.
Ensure the operations are maintained within the guidelines and standards approved by
Valley National Bank.
• Accountable for satisfactory audit ratings.
• Assists in managing the performance and development of employees within the branch.
• Support branch training, and recruiting.
February 2012
Valley National Bank acquired State Bank of Long Island. I was chosen to be a sponsor for the
conversion of State Bank of Long Island to Valley National Bank banking culture.
• Setting up new office with computer setup.
• Training staff to operate the new system.
• Continued to mentor the staff on ongoing bases.
Bank of New York/Chase
July 2001- March 2008
Sales/Service Associate, Personal Banker, Assistant Branch Manager
• Assist Branch Manager which includes and is not limited to Operations/Sales.
• Training new Managers, coaching Sales Force/Customer Service Representative.
• Maintaining branch operationally sound. Supervision of branch staff.
• Successfully passing branch internal/external audits.
• Facilities, Open/Closing branch. Employee evaluations. Staff Schedule. Interviews.
• Mentoring new staff.
• Referring clients to appropriate departments for loan/investment products.

2. • Coverage of other branches to support in times of shortage.
Citibank, N.A.
April 1981 – November 2000
Client Financial Analyst/Sales Manager/Administrative
• Greet clients on site; probe them to understand their financial or service needs.
• Direct clients to the appropriate source. Recognize and take advantage of sales
opportunities by assessing client’s needs.
• Introduce clients to Citibank by demonstrating all distribution channels. Resolve client’s
problems quickly and effectively, referring to the best and most appropriate resource.
• Proactively educate and direct clients to the various access channels (i.e. ATM, Online
Banking, etc.). Refer investment, mortgage, business, professional, and insurance
business to appropriate sales specialist for sales fulfillment.
• Continuously improve cross-sell ratios. Quality control standards to be meet on a daily
basis. Proof reading documents to ensure accuracy.
• Community Activities representing the company. Utilize referral from existing clients to
acquire new clients.
• Development of new strategies to grow client base and increase revenue. Completion of
all bank requirements to comply with all Quality and Control standards.
• Power Point presentations for mortgage seminars. Analyze client financials to effectively
manage risk for the client as well as the bank. .
SKILLS
Trouble shooting, Customer Service, Lotus Notes, Microsoft Suite, Excel, Outlook, Bilingual
(Spanish)
EDUCATION
Taylor Business Institute
Associate Degree, Occupational Studies
ACCOMPLISHMENTS
Fraud Award 2013
Top Revenue Producer December 2002
Top Referrer 1st
Quarter 2003
REFERENCES FURNISHED UPON REQUEST