1. SARAH LYKINS
4112 N 81st
St Scottsdale, Arizona, 85251 602-717-2868 salykins6@gmail.com
WORK EXPERIENCE
FirstBank, Phoenix, AZ
Banking Officer, Jan 2013 – Present
• Manage branch personnel, work schedules, disciplinary issues and morale.
• Handle customer complaints or customer service issues.
• Regulation compliance including Ability to Repay, TRID, Reg B, etc.
• Manage and complete loan process from start to finish including accepting applications, underwriting,
title review, appraisal review, and loan closings.
• Underwrite various credits including consumer mortgages, junior liens, short term credits for fix and
flips, investment mortgages, and commercial mortgages.
• Review and present loans to Board of Directors and Presidents for approval.
• Customer development, including identifying potential customers and calling on new and existing
customers.
• Educate customers on bank products and services as well as identify products that would be beneficial for
customer needs.
QuikTrip, Phoenix, AZ
Night Assistant Manager, May 2008 – Dec 2012
• Manage store operations including supply and product ordering, stocking product, and overall store
appearance.
• Manage staff during shift to ensure that all tasks were completed in a timely manner.
• Customer service responsibilities including addressing customer complaints, checking out customer
purchases, and managing overall customer experience.
EDUCATION
Arizona State University, Tempe, AZ
Bachelor of Science in Business Management, Dec 2011
ADDITIONAL SKILLS
• Proficient with Xcel, Word, and Powerpoint
• Familiar with secondary market underwriting and documentation requirements.
PROFESSIONAL REFERENCES
• Frankie Cole- President ANB Bank, former Senior Officer and direct manager at FirstBank- 303-947-7830
• Jamie Tafoya- VP FirstBank, Senior Officer and Coworker- Jamie.Tafoya@efirstbank.com. 720-237-1305
