William Beam has over 30 years of experience in operations management and customer service roles. He is currently the Call Center Manager at MDU Communications, where he oversees 30 representatives in 4 departments, performs evaluations, and ensures service level standards are met. Previously, he held Operations Manager roles at C.H. Martin and CVS, where he was responsible for scheduling, payroll, inventory control, customer service, and ensuring stores met company requirements. He began his career in warehouse operations management, overseeing 53 employees and shipments for 80 stores as Warehouse Operations Manager at Joyce Leslie.

1. William Beam
233 Union street
Lodi, NJ. 07644 (973)580-6099
williambeam41@yahoo.com
2010- PRESENT
MDU COMMUNICATIONS/Access Media3 (Call Center
Manager)
Managing an inbound / outbound Call center, of 30 reps in 4 Departments.
Job Duties;
1. In charge of the New Jersey office,
2. Performed weekly and Monthly evaluations and reports
3. Maintaining service levels to company standards for 6 separate Ques. 1,900
calls daily
4. Training and Coaching.
5. Checking all accounts for accuracy,
6. Keeping payroll with in budget.
7. Assisted customers with their needs.
8. Monitoring all reps daily for communication skills.
9 Adjusting schedules as needed for coverage,
10. Weekly KPI reports. Creating Spreadsheet
11. Answering emails and phone calls
12. Monitoring reps calls for customer service
13.
2007-2010
C.H.MARTIN (OPERATIONS MANAGER)
* Checking in merchandise

2. * Customer service
* Bank deposit, and purchase orders
* Scheduling and payroll
* Keeping the store to company requirements
* Ordering merchandise
* In charge of, receiving, office customer service
* Training new employees
2003-2007
cvs (assistant store manager)
Unloading trucks
Customer service
Getting bank deposits ready
Merchandising
Inventory control
Scheduling and payroll
Setting up seasonal merchandise
PURCHASE ORDERS AND INVOICES
COUNTING CASH FOR ACCURACY
2000-2003
JOYCE LESLIE (WAREHOUSE OPERATIONS MANAGER)
LOADING AND UNLOADING ALL SHIPMENTS
SCHEDULING AND PAYROLL
DISPATCHING ALL TRUCKS AND SHIPMENTS
CHECKING IN ALL PRODUCTS WITH INVOICES AND PRUCHASE ORDERS
IN CHARGE OF 53 EMPLOYEES AND TRUCK DRIVERS.
In charge on all merchandise for 80 stores
CHECKING ALL SHIPMENTS FOR ACCURACY
INVENTORY CONTROL
1986-2000
CALDOR (Assistant Store Manger)
MAKING SURE MERCHANDISE WAS ON THE SALES FLOOR
PAYROLL AND SCHEDULED
INVENTORY CONTROL
MAINTAINING COMPANY STANDARDS
ALL PLAN-0-GRAMS WERE SET
PASSED ALL COMPANY AUDITS
SETTING UP WEEKLY SALES
CUSTOMER SERVICE
PROFIT AND LOSSES
GENERAL MERCHANDISING,