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Shelly Bevacqua
9915 Gable Ridge Terrace, Apt. E, Rockville, Maryland 20850 * (301) 655-8852 * Shellyb18@gmail.com
ADMINISTRATIVE ASSISTANT
OBJECTIVE
Enthusiastic, customer-oriented professional seeking an Administrative Assistant position. Offering extensive
communication skills, and a friendly, confident, and pleasing personality in order to maximize the daily operations of a
business and assisting in general administrative support and daily supervision of teams.
•Customer Service •Problem Solving
•Public Relations •Vendor Relations
•Decision Making •Conflict Resolution
HIGHLIGHTS OF QUALIFICATIONS
• Excellent communication and customer service skills.
• Great attention to detail along with ability to follow given instructions.
• Ability to work efficiently as part of a team as well as individually with minimal supervision.
• Solid time management skills with proven ability to function well under pressure.
• Ability to multi-task and embraces new challenges.
PROFESSIONAL EXPERIENCE
BRANCH OPERATIONS MANAGER, Municipal Emergency Services, Lanham, MD 2013-2016
• Assisted in the startup of the first dual branded retail facility in the nation for MES/Lawmen Supply Company.
• Negotiated initial contracts with vendors and service providers, ensuring costs were kept low while service was
not compromised.
• Resolved difficult internal and external customer problems
• Assisted other staff members when needed, assuring continued customer satisfaction during low staffing times.
• Implemented and trained staff on a new software system.
• Served as liaison between corporate and local offices.
• Managed administrative personnel.
• Ensured company complied with governmental regulations and requirements.
ACCOUNTS RECEIVABLE MANAGER, Dibert Valve & Fitting Company, Frederick, MD 1989 - 2013
(Formally Washington Valve & Fitting)
• Managed accounts receivable in the Frederick and Baltimore branches.
• Prepared A/R reports for Controller.
• Assisted Controller in a Virginia Department of Taxation sales tax audit.
• Participated in weekly A/R meetings with A/R Specialists to ensure A/R balances at all branches were at
acceptable levels. A/R balances were reduced by 10% in 2013.
• Assisted Customer Service Department.
• Handled difficult customers, resolved complaints with diplomacy, which resulted in continued customer
satisfaction.
• Led a team of 12 associates to improve internal and external communication procedures. The deliverable for this
3-month project was a manual to assist all associates with points of contact for various issues within and outside
the organization. Established emergency procedures for both the Washington and Baltimore offices.

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OFFICE MANAGER, Bevacqua/Wientzen Associates, Gaithersburg, MD 2003 - 2010
• Corresponded with customers and vendors regarding the status of orders.
• Accepted deliveries and reconciled the packing slip against the purchase order.
• Accurately identified and resolved problems with customer orders.
• Resolved customer complaints regarding sales and service.
• Organized meetings, seminars, and company events.
OTHER EXPERIENCE
Rockville Volunteer Fire Department 2003 - Present
• Serve as Social Committee Chair responsible for major event planning (250+ guest) and budgeting.
• Organize community events, annual awards banquet, as well as smaller member appreciation celebrations.
• Manage the annual open house, including exhibits and demonstrations during Fire Prevention Week.
• Promote public education on fire safety and emergency services in Montgomery County.
• Business Secretary for the Board of Directors.
EDUCATION
UNIVERSITY OF ARIZONA, Tucson, AZ
• Major: Business Administration
Earned 45 credit hours toward a Bachelor of Science Degree
ADDITIONAL SKILLS
• Knowledge of DMS accounting system
• Microsoft Dynamics AX
• NetSuite Software
• Proficiency in Microsoft Office Suite
• Concur Expense tracking
• Expensify