1. Elizabeth L. Hayden Plourde
27 Littlefield Court
Haverhill, MA 01832
978-767-6214 • elplourde@yahoo.com
ADMINISTRATIVE ASSISTANT
20 Years of Administrative Support
Demonstrated Administrative Assistant Skills
Microsoft Office (Word, Excel, Access, Outlook) ▪ Meeting Scheduling/Coordination ▪
Client Relations ▪ Information Review/Editing ▪ Reports & Reporting ▪ Calendar Management
PROFILE
Multi-tasked, organized and efficient administrative professional with a valuable blend of support skills. History of
long term commitment to three employers. Proven client relations and customer service skills gained in office, sales
and client service environments. Excellent performance history. Effective in circumstances requiring sound
judgment and an ability to rapidly assess and act on new information, individuals and situations. Capable
professional presence and demeanor; confidential, diplomatic and articulate; strong writing skills. Able to handle
pressure and maintain order in complex and fast-paced business situations.
EXPERIENCE
The Home Depot Associate (2014-2017)
·Adhered to company standards, quick to process customer and training skills:
- open new charge accounts
- handle credit, gift card and cash transactions
- assist in training new personnel
- watch for ticket switches/concealed items
- responsible for self check out registers and processing customers with large volume purchases
On Brand24 Dedicated Customer Service Specialist and Inbound Customer Service Specialist (2014)
·After-hours customer service client services specialist dedicated to one client, requiring a specialized knowledge
and focus; additional clients soon added
Macy’s East Associate (2007-2013)
·Based on performance and adherence to company quality standards, maintained long term commitment,
applying a blend of customer service, sales, administrative operations and training skills
- opened new charge accounts
- opened and closed multiple registers
- handled cash, credit and gift card transactions
- maintained selling floor
- assisted in training new personnel
Monitor Builders, Inc. A respected Construction Management Company
Executive Assistant/Administrative Assistant (1995-2007)
·Worked for company president, co-owners, several upper level management and field personnel
- daily calendar management, appointment scheduling
- monthly travel planning and arrangements; travel and expense reports
- on-site and off-site meeting coordination
- monthly supply and business machine maintenance
- incoming/outgoing telephone calls (including high volume)
- special projects
EDUCATION
Marian Court College - Swampscott, MA
Associates Degree in Applied Science
