1. Zamudio, Rachel Aiko Gutierrez
Maligaya St., Bonuan Gueset, Dagupan City,
Pangasinan, Philippines
rach_aiko@yahoo.com
#0977-813-9577 / 0933-075-4318
Professional Career Objective
To bring to your top-notch company enthusiasm, dedication, responsibility, and
good work ethic, combined with a desire to utilize my skills obtained through previous work
experience.
Employment History
August 17, 2015 – Present
RCBC Savings Bank, Inc.
San Carlos City, Pangasinan
Customer Service Head
• Responsible for attaining efficient operations of the Branch and at the same
time ensuring compliance to the Bank’s policies and procedures, and other
external regulatory rules.
• Manages and addresses operational/service risks and handles control of
operating expenses.
• Ensures delivery of warm, competent and error-free services to clients.
• Supports and implements process improvement and technology implementation
projects/initiatives as well as support the marketing efforts of the Branch.
• Ensures daily review of Trial Balance. Monitors, investigates and reconciles float
items within reasonable time (i.e. Sundries, A/P, A/R, etc).
• Ensures “passing” of audit rating for the Branch through proper
checking/control, monitoring and supervision of control functions in the Branch;
Investigates and prepares replies to audit findings and discusses with internal
auditors; ensures non-recurrence.
• Manages CIV level and ensures that excess, if any are transported to Cash
Center/deposited to BSP. Ensures also minimum level of mutilated bills on
hand.
• Services ATM, cash loading, retrieval of deposits, etc. based on prescribed
frequency and ensures 24/7 ATM serviceability.
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2. September 30, 2013 – August 12, 2015
EastWest Banking Corporation
Lingayen, Pangasinan
Sales Assistant
• Responsible in rendering efficient and prompt customer service relative to
opening of new accounts and maintenance of existing accounts by selling the
products and services of the bank.
• Handles Term Deposits, bank documents, and clients’ history, foreign exchange,
Telegraphic Transfers and others.
• Cross sells consumer lending products, investments, prepaid, debit, and credit
cards.
March 17, 2008 – September 29, 2013
EastWest Banking Corporation
Dagupan City, Philippines
Branch Support Assistant
• Responsible in outward clearing of checks, bank’s accounting practices,
classifications, and reporting.
• Handles tellers’ balancing and GL balancing.
• Monitors and maintains trial balances.
Cash Custodian
• Responsible with the in and out movement of cash, including deposit and
withdrawals of cash to other banks and to the Bangko Sentral ng Pilipinas.
• Handles cash transfers of tellers and sorting of cash.
• Responsible in Loading/Retrieval of ATM Cash.
Customer Service Associate
• Works directly with the customers and handles deposits, withdrawals, cash
handling, bill payments and money orders.
• Responsible in over-the-counter banking procedures, customer service skills,
business communications, fraud prevention, current banking regulations,
dealing with coworkers, ethical issues for bankers and relationship selling.
Sales Associate
• Responsible in rendering efficient and prompt customer service relative to
opening of new accounts and maintenance of existing accounts by selling the
products and services of the bank.
BSP Bank Representative
• Represents the bank during deposit, withdrawals, exchange, and verification to
Bangko Sentral.
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3. Educational Attainment
TERTIARY EDUCATION
2003 – 2007 University of Luzon
Bachelor of Science in Commerce
Major in Banking and Finance
Dagupan City, Pangasinan, Philippines
Achievements
• State Scholarship Program Grantee
• Dean’s Lister, 2nd Semester, SY: 2006-2007
• Dean’s Lister, 1st Semester, SY: 2004-2005
• President, University of Luzon Student
Finance League
• Vice President, University of Luzon
College of Commerce and Secretarial
Student Council
• Contributing Staff/Writer, UL Business
League
• Contributing Staff/Writer, “Avant Garde”
SECONDARY EDUCATION
1999 – 2003 College of Saint Michael the Archangel
Dagupan City, Pangasinan, Philippines
Achievements
• First Honorable Mention, SY 2002-2003
• Presidential Excellence Awardee, given by
President Gloria Arroyo
• Youth Leadership Excellence Awardee,
• Given by Dagupan Jaycees, Inc. and
“Sangguniang Panlungsod”
• Consistent Honor Student
• President, Central Board of Students
(Student Council)
• Editor-in-Chief, “The Quest “
PRIMARY EDUCATION
1993 – 1999 College of Saint Michael the Archangel
Dagupan City, Pangasinan, Philippines
Achievements
• Salutatorian, SY 1998-1999
• Consistent Honor Student
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4. Seminars and Trainings Attended
• Fundamentals of Business Center Operations
RCBC Savings Bank Corporate Center, Taguig City
September 1-18, 2015
• Basic Course on ID Cards & Check Fraud Detection & Prevention
Citylight Hotel, General Luna Road, Baguio City
June 30, 2012
• Fundamentals of Branch Operations
Cityland Herrera Tower, Ayala Avenue, Makati City
May 9-20, 2008
• Signature Verification Seminar
Millennium Plaza Hotel, Makati City
April 22, 2008
• Counterfeit Detection Program
PBCom Tower, Ayala Avenue, Makati City
March 29, 2008
Skills
• Experienced and Excellent Customer Complaint handling Skills
• Experienced and Highly Organized Records Management Skills
• Strong Team Player and has Excellent Leadership Skills
• Proficient in using Microsoft Office Suite Applications (Word, Excel and PowerPoint)
• Excellent Communication and Problem Solving Skills
Character References
Dr. Raymundo S. Bulosan, Jr. Ed.D.
School Director
College of St. Michael the Archangel
Dagupan City, Philippines
Tel. No.: (075) 653-0087
Ms. Anne Clarice D. Seen
Business Development Sales Officer
EastWest Banking Corporation
Lingayen, Pangasinan
Contact No.: 0927-302-5251/0998-968-4894
Mrs. Rosalie V. Garcia Mr. Jechri Paul M. Romero
Branch Operation Officer Business Center Manager
Bank of the Philippine Islands RCBC Savings Bank
Agoo, La Union San Carlos City, Pangasinan
Contact No.: 0977-834-3388 Contact No.: 0915-153-2214/0933-030-0363
I hereby certify that the above statements are true and correct.
______________________________
Rachel Aiko G. Zamudio
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