1. Richelle Rasmussen
8368 Rams Horn Drive West Jordan, UT 84088 Mobile: (385) 238-5666 rorichelle73@msn.com
A dedicated and hard working employee with extensive Account Management and Project Management experience. A
resourceful problem solver, who learns quickly, possesses strong organizational skills and consistently produces quality
work.
Skills/Strengths:
• 8+ years account management experience
• 5 years contract administration experience
• 10+ years customer support experience
• Excellent organizational, negotiation, and documentation skills
• Excellent written and verbal communication skills
• Able to work independently, with efficiency, while maintaining high performance standards and
handling a high volume of responsibilities.
• Positive attitude and proactive approach to business.
Professional Experience:
2015-Present ADP, Inc., Salt Lake City, UT-National Accounts-Benefits Client Account Executive
• Build and manage relationships with 4-5 National Accounts, focused on benefits administration and
COBRA compliance
• Manage yearly Annual Enrollment projects for each client
• Manage implementation projects for updates, adjustments and customizations as needed for client
benefits system interface
• Provide accounts with ongoing support for Benefits and COBRA
• Extensive knowledge and understanding of laws and requirements regarding Affordable Care Act and
COBRA compliance
2009-2015 eBay, Inc., Draper, UT-Senior Account Manager
• Manage on average 30-50 top performing accounts with an emphasis on growth, business
development, policy compliance and profitability.
• Maintain a high level relationship as a business consultant and trusted advisor on eBay.
• Ensure full eBay policy compliance with all accounts.
• Increase overall Gross Merchandise Volume for each managed account.
• Increase overall Gross Revenue for each managed account
• Increase overall seller ratings for managed accounts to achieve and maintain eBay Top Rated Seller
status.
• Encourage growth and development through conversion to current e-commerce trends and best
practices.
2004-2009 AchieveGlobal, Draper, UT-Custom Business Administrator

2. • Coordinated all documentation, ordering, and invoicing for all custom projects and consulting
engagements for the organization.
• Contract administration for large client implementations. Partnering with legal, sales, project
management, procurement, general ledger, accounting, and finance departments for compliance and
implementation.
• Maintained records and processed invoicing for all reproduction rights and consignment inventory
contracts.
• Monthly reporting to General Ledger, Finance, and Professional Services of all custom and consulting
revenue generated (approx $15-$20M per year).
• Generated client formatted invoices for services on as needed basis.
• Account reconciliation partnering with General Ledger department.
• Supported intercompany invoicing and credit processing.
• Price base management for newly customized products.
• Co-directed all new hire training.
2000-2004 AchieveGlobal, Draper, UT-Customer Account Representative II
• Supported sales account executives for order fulfillment and invoicing.
• Coordinated, scheduled, invoiced private seminars for clients.
• Coordinated, scheduled, registered participants/invoiced for Western Region public seminars.
1999-2000 AchieveGlobal, Draper, UT-Customer Account Representative I
• Staffed customer queue phone line.
• Fulfilled orders received via phone, fax, and e-mail.
• Assisted both internal and external customers with questions about product, delivery, returns, errors,
and research.
• Primary contact for United Kingdom affiliate office for all ordering and billing needs.
• on customized uniforms with production department and customer in timely and efficient manner.
Technical Skills:
• Salesforce
• Siebel
• Microsoft Word, Excel, PowerPoint, Access, Project
• Microsoft Outlook
• Lotus Notes
• DK Systems On Track for Training Learning Management System v 5.2
Education:
Western Governors University, Salt Lake City, UT

3. University of Utah, Salt Lake City, UT
Snow College, Ephraim, UT
Professional Development:
o Account Management Excellence
o Project Management
o Contract Management
o Achieving Stellar Service Experiences
o Professional Selling Skills
o Interpersonal Managing Skills
o Leadership for Results
o The Service Difference
o Achieving Extraordinary Customer Relationships