1. Sofiane Hannachi
South Harrow
07913341971
s.hannachi@gmail.com
British National
Personal Statement
I have a clear, logical mind with a practical approach to problem solving and a drive
to see things through to completion. I am eager to learn and enjoy overcoming
challenges. Excellent Customer Service, quickly understand of customers' needs and
wants
Key Skills
• I am an accomplished user of Microsoft office, as well as some in house CRM
database Systems, Lotus Notes, WebEx
• Advanced SAP user, Oracle, AX Dynamics of Microsoft
• Fluency in French (native Language), Italian, English (fluent speaking,
reading, writing)
• Quick Learner about a company’s product and/or services
• Client and Customer Account Management
• Data management
• Excellent customer service and communication skills, dealing with colleagues
and partners at all levels.
Work Experience
Business Support Regional Supply Chain (EAMER), South Europe
Kodak Eastman,
Sep 2013 to Date
Kodak Alaris is brand new Business. We were created on September 3, 2013 by the
UK Kodak Pension Plan (KPP) after it had taken over the Kodak Personalized
Imaging and Document Imaging businesses from Eastman Kodak Company.
Following the sale of the Personalised Imaging, the Document Imaging and services
and due to limited resources, I positively showed excellent availability and flexibility to
combine between different positions at one time before settling on the above position
title to date.
• Customer Services for South Europe cluster accounts and Training lead to
new members in the customer services
• Business support to operations and Credit controller for FR, Benelux and Italy
• Project coordinator in the transfer of the Parts Services from Germany to UK
• Project coordinator for the development of AX Dynamics of Microsoft (on
going), the new system to replace SAP
• Customer Services for France and Business Support for South Europe
Cluster accounts

2. Business Support Regional Supply Chain (EAMER), South Europe
Kodak Eastman, Harrow, London
March 2010 to August 2013
As Business Support to operations I proactively support internal Departments in my
region (Finance, Sales, Logistics, and Customer Services) by
• Focused on implementing pricing changes to drive volume sales
• Implement agreed pricing strategy based on sales trends, competitive
environment, revenue goals and cost of good changes with sales un Finance
• Preparation of regular and ad hoc reporting of business trends to Finance and
sales to identify and maximise opportunities
• Maintaining, implementing and reporting contractual / Promotional and agreed
customer pricing data, Customer Master Data, Invoicing and payments.
• Set up & maintaining customer contracted rebate payments through achieved
Sales
• Maintaining material master data in all countries
• Providing Support to Credit department, Invoicing and Invoicing corrections
• Work with sales and marketing to ensure trouble free implementation of new
products, promotions and prices at all time.
EDI Project Coordinator at Sterling Commerce (Currently IBM) Stockley Park, London
Jan 2009 to Feb 2010 Temp Contract
Sterling Commerce is a leader in B2B integration, secure file transfer and
multichannel selling and fulfilment is now part of IBM®.
During my time at sterling Commerce I work on a number of project for Global
Customers in France (Carrefour Group, Group Auchan, Casino,) UK (Silverspoon,
RS Components Ltd) until completion.
• Collaborating with our Customers partners, identifying their current EDI
Systems, capabilities and suppliers and Data Collection to IBM mapping team
• Testing the new EDI flow
• Certifying to clients and partners Test results and migration confirmed
Internal Sales & Export Administrator & Customer Service Pioneer Europe, Slough
March 2008 to December 2008 made redundant
At Pioneer Europe, as a sales administrator in the component division, providing
coordinating between the Sales Managers and the customers. Reporting to sales
executives, processing all forecasted sales into orders Managing a portfolio of
accounts (Distributors, Resellers, PC manufacturing, Dell and Apple) in West Europe.
• Accountable for 80% of component sales, vendors include Apple and Dell
• Order Fulfilments from PO receipt to Delivery to customers
• Order Fulfilment to Supply from Japan and China
• Support for European sales manager and direct reporting to divisional director
• Liaising with Tokyo office in strategies, pricing, current market trends,
competitors and tendering for new projects

3. • Responsible for managing, maintaining and developing existing
• Producing reports from customer data
• Knowledge of EU Competitive Law
Order Management & Customer Service Administrator, EAMER Operations,
Kodak Eastman UK Ltd, London, Harrow
March 2005 to February 2008
From our digital scanners and intelligent state of the art software services that power
some of the world's largest companies to our photographic paper production, printing
kiosks and suite of consumer apps that help people capture and connect with the
emotional moments that define all our lives.
Working in the Operations for EAMER (Europe, Africa and Middle East region),
responsible for a Defined Customer group in Europe (France, Benelux & Italy)
• Action orders entry/Receipt, confirmation, allocation of all customer orders
• Liaise with Warehouse on dispatch of customer orders. Create and send
customer
• Liaise with logistics Administrator on order dispatch, deliveries, Freight
costs/transit times.
• Invoicing/Credit note processing for all finished good products.
• Deal with product availability queries and ensure continuity of information
both internally to the plant, externally to the Head office and to Customer.
• Handle non-quality customer complaints/issues and returns to resolution
• Produce Order Reports, Daily Backorder Reports, Weekly Backlog Reports,
Shipping reports, and any other reports required for Customers.
• Interface daily with Manufacturing Team Leaders and planners regarding
orders, Delivery date allocations, forecasts and returns,
• Create/file Work instructions in line with Customer requirements.
Customer Service & Conferencing Operations, MCI World.com (Verizon), Uxbridge
Nov 2002 to Feb 2005
Businesses next-generation conferencing services facilitate powerful collaboration
across time zones and borders. I worked in a small team handling all conferencing
queries, technical issues and complaints worldwide.
Customer Service & Logistics Coordinator UPS Logistics, Moorgate, London
Mar 2001 to Oct 2002
At UPS Logistics in partnership with DELL Computers maintaining High Customer
Service to Dell Customers for Collection and Return Service of Notebooks for
individual and Parts Ordering, delivery and install for businesses.
Education
Birkbeck College, University of London, London
October 2000 to June 2001 Qualifying Year for Master Degree in Applied Statistics
INPS, University of Algiers, Ben Aknoun Algiers

4. Octobre 1988 to Jun 1991
Brevet de Technicien Supérieur en Statistiques
(Degree in Applied Statistics)