Preema Jane Monteiro is seeking a sales coordinator/analyst position with experience supporting business leaders. She currently works as a sales coordinator/analyst at W.R. Grace, where she is responsible for managing pricing in SAP and communicating with internal and external customers. Previously she worked as a sales control representative, order entry specialist, lock desk specialist, and service planner. She has a bachelor's degree in commerce and is proficient in MS Office, SAP, Oracle database, and various operating systems.

1. PREEMA JANE MONTEIRO
4 Hawthorn Grove Circle, Hawthorn Woods, Il-60047
Home: (410) 461-1132 Cell: (443) 668-9122 • preema.monteiro@gmail.com
SALES COORDINATOR/ANALYST with experience in supporting business leaders with regards to pricing,
processing contracts/ rebates, generating reports in SAP and Business Warehouse. SALES CONTROL REPRESENTATIVE with
extensive experience in order fulfillment and maintaining databases. Effectively build and foster solid client relationships.
Utilize keen attention to detail to ensure accurate pricing and client contact information. Handle confidential information with
discretion. Collaborate with management to identify service gaps and implement viable solutions. Work closely with various
departments to troubleshoot, resolve, and follow up on issues. Proficient with Oracle, MS Office Suite, and SAP. Patient and
reliable professional with excellent problem-solving abilities, strong administrative and technology skills, and unwavering
commitment to client satisfaction.
PROFESSIONAL EXPERIENCE
W.R. Grace, Deerfield, IL Oct 2014 onwards
Sales Coordinator/Analyst
Responsible for successfully managing pricing in SAP and communicate the same to internal as well as external customers.
Responsible for managing programs to ensure the business recognizes sales, tracks and executes billing for instruments and
columns and manage other existing programs and making recommendations for continuous improvement of these programs.
Act as an interface between business leaders, customer service and sales and operation planning.
• Interpret business needs, translate them into requirements, and implement various solutions to meet project needs
• Decompose high-level information into granular details and general understanding
• Manage Master records for price structures at all contractual customers and distributors.
• Yearly price increase uploads and maintenance as needed throughout the year.
• Manage Price exceptions and create reports viewing ROI on PE.
• Provide internal and external customers with proper price lists as necessary.
• Analyze, evaluate and communicate any pricing that does not meet business goals. Understand the Pricing Tier
structure and active Price List Types.
• Manage the Handling Fee function as requested by management
• Execute Price Exception Pricing process including uploads of pricing. Distribute required documentation and ensure
requested pricing is approved and procedure is followed.
• Participate in the Price Increase process with the General Manager and Sales Manager in order to ensure the capability
of capturing pricing in the SAP system.
• Participate in the monthly Americas Leadership Training and doing presentations to project runrates against latest
estimates.
• Generating business reports from Business Warehouse and SAP for monthly sales and downloading into excel. Doing
Vlookup and creating pivot tables to have a better understanding.
• Processing customer contracts and rebates on a monthly basis
• CRM Admin to run reports and process quotes for internal and external customers
• Create, update all Customer Master changes in SAP
May 2010–Aug 13, 2012 & Chicago August 27, 2012 - Present
Sales Control Representative
Manage customer orders, confirm material availability, and communicate material master requests and special instructions
to manufacturing and warehousing departments. Maintain excellent customer relationships. Send order acknowledgement
to customers and reconcile differences between purchase order (PO) and contract information. Update exception lists and
pricing master by tracking quantity discounts and trials. Enter customer orders, entered required instructions for domestic
and export sales, added/altered pricing, prepared sales orders, and processed debit and credit memos. Convert invoices
through Ariba/Epayables and Sterling Systems, manage Customer Consignments inventory, and complete month-end
closing activities. Support Complaint Management process by contacting customers.
• Resolve order issues and to meet customer requirements by collaborating effectively with customers and sales and
operations team and assisting with forecasting process.
• Responsible for the fulfillment of sales orders totaling $7 million a month
• Assist in Logistics planning and tracking for Truck and Rail shipments
• Liaison between Manufacturing and Sales in planning of shipments

2. • Daily communication with Sales Operations and Planning and Manufacturing
MICROS SYSTEMS, Columbia, MD • 2007–2010
Order Entry Specialist
Entered credit applications into systems and monitored processes through multiple distribution channels. Used Oracle
applications to review and maintain customer database. Troubleshot and followed up on orders with errors or missing
information. Collaborated with finance department to ensure accounts were clear and orders were booked, shipped, and
closed before change of ownership. Verified accuracy of sales order pricing; communicated with field representatives to
correct mistakes. Updated and guaranteed accuracy of price sheets. Cultivate strong relationships with major account
holders, credit department, and district offices.
• Worked with management to identify gaps, recommend solutions, and implement changes.
• Optimized resources to reduce time between receipt of order, procurement, and supply.
FIELDSTONE MORTGAGE COMPANY, Columbia, MD • 2006–2007
Lock Desk Specialist
Reviewed locks from field branches, evaluating and comparing validity of locks against established criteria. Assigned time
periods to evaluated locks; relocked or extended deadlines if maturity dates were reached. Coordinated with departments to
ensure transactions were implemented in timely and accurate manner and in accordance with company policy. Utilized
Oracle application to guarantee all information was entered correctly.
BAROID (A HALLIBURTON GROUP), Ahmadi, Kuwait • 2002–2005
Service Planner
Verified that plant inventory met requirements and ordered additional materials using SAP system; evaluated raw materials
based on cost and quality. Processed orders, credit memo requests, goods receipts/issues, and inter-company sales orders
between branches. Managed travel arrangement and duty roster schedule for engineers and mud plant personnel. Reconciled
accounts, prepared expense reports, and ensured accuracy of monthly revenue reports. Created customer entries for shipping
and sales in SAP system.
Additional experience as Accountant and Office Administrator for various companies.
EDUCATION AND COMPUTER SKILLS
Bachelor of Commerce, St. Agnes College, Mangalore, India.
MS Office, including Word, Excel, and Outlook; SAP, Oracle Database, and Windows XP/Vista/7.
Completed Six Sigma Green Belt Training and Crucial Conversations