1. Nicole Pabst
Administrative Assistant - Imperial Parking
Racine, WI
nolita2009@live.com - 262-456-7444
To work for a progressive organization in a highly motivating and challenging environment that provides the
best opportunities to grow and utilize my potential to the fullest to achieve the organization's goals while
achieving my personal goals.
WORK EXPERIENCE
Administrative Assistant
Imperial Parking - November 2014 to Present
Accurately count daily cash from each parking lot and deposit this money into the correct bank account as well
as make sure all audit reports balance with these deposits and report any issues or discrepancies
• Sign up customers for monthly parking and assign parking access cards as well as maintaining customer
information in company's Monthly Parking database
• Post cash, check and credit card payments for parking as well as for parking violations
• Keep track of all deposit bags, event tickets and parking honor notices and violation books going out and
coming back to office
• Answer all incoming phone calls and either transfer to appropriate party or assist customers with questions
and requests
• Assist Office Manager and Operations Manager with any special projects or reports as needed using Microsoft
Word and Excel
• Compose correspondence to customers as well as different departments throughout the company via email
and regular mail
• Consistently provide exceptional customer service to internal and external customers
Customer Service Representative
Family Video - August 2014 to February 2015
Consistently provide excellent customer service while assisting customers with their movie and video game
rentals to make each customer's visit enjoyable and rewarding
• Successfully help customers with any questions or concerns and effectively manage upset customers,
conflicts and challenging situations
• Maintain the appearance of the store at all times to show pride in the store and the impression the customer
receives.
• Assist customer with ordering any Family Video merchandise online.
Technical Support Agent
Solarus, Inc - April 2011 to July 2014
Answered calls and providing answers to clients by identifying problems
• Researched answers and guided client through corrective steps.
• Entered trouble tickets for service issues that cannot be resolved over the telephone.
• Accurately handled any billing questions and processed payments. Accurately and efficiently recorded call
transactions in designated tracking software.
• Consistently provided excellent customer service while managing upset customers, conflicts and challenging
situations

2. Administrative/Accounting Assistant
JHL - September 2008 to May 2009
Accurately billed jobs, ensuring piece counts and postage amounts matched postage statements and correctly
allocated each line item to proper department.
• Entered all time reported by the mail processing department in order to track job cost.
• Checked time clock program daily to ensure accurate time clock punches by each employee.
• Ran several different sales and budget reports for management and payroll,
• Entered vendor invoices into MAS90 accounting program and prepared checks for payment of these invoices.
• Reconciled postage reports with invoices
• Prepared checks for the Postmaster and then posted this postage against correct job.
• Greeted customers, answered incoming calls and routed calls to correct individual
• Worked on special projects and reports as needed by department heads.
Project Manager
Central File, Inc - February 2004 to March 2007
Worked with my assigned clients to develop their direct mail ad campaigns
• Worked effectively with proper departments to ensure ads were designed and produced to the client's
satisfaction, and mailed in the time frame agreed upon.
• Followed up with clients to check on success of mailings and to schedule future mailings.
• Ensured invoices was correct and payment was received.
Sales Administrator
EMC, Inc - August 2001 to April 2002
Accurately entered new orders for each sales representative.
• Created and distributed daily, weekly and monthly sales reports for sales reps and district managers
• Attended monthly sales administrator meetings to discuss sales figures and reports and to resolve any
problems
• Dealt with building maintenance department to schedule any office repairs and resolved any miscellaneous
building issues.
• Handled sales department travel arrangements
• Ordered all office and cafeteria supplies.
Sales Support
Venture Marketing - August 2000 to January 2001
Entered sales orders for sales staff, making sure that prices, quantity and line items were accurate.
• Updated database with current prices and added and deleted products as needed.
• Ran daily, weekly and monthly sales reports for sales reps, sales managers and company president.
• Handled any computer related issues for the sales and other office staff.
Programmer
Vestcom Wisconsin, Inc - March 1999 to August 2000
Created programs which converted client data files to files which could be put on to microfiche.
• Worked with sales and customer service departments to discuss clients' needs and expectations.
• Worked directly with client to obtain final signoff for project.
• Worked with production department to ensure microfiche were created correctly, and produced on or before
the customers' deadline.
Report Statistician
Olsten Staffing - February 1998 to March 1999

3. Created database that stored information that came from the automated phone system and the customer
service manned helpdesk.
• Compiled data and created reports from this database that contained data such as call types, call length,
hold times, etc.
• Distributed these reports to each department manager and to the county offices whose residents utilized
these phone lines.
• Assisted customer service department as needed.
Administrative Assistant
Climatic Control Company, Inc - August 1995 to June 1997
Logged all engineering time by project that was turned in to me weekly and created reports on this time for
department managers.
• Handled all incoming calls for the sales and engineering departments.
• Scheduled monthly classes for our company's field contract workers and coordinated all training classes for
internal staff and outside vendors.
• Assisted engineers by making any minor electrical control drawing changes needed using AutoCAD.
• Ordered all office supplies for sales and engineering departments.
EDUCATION
Associates Degree in Business Management
Mid-State Technical College
2010 to 2015
Certificate of Completion
Milwaukee Business Technical Institute
1998
ADDITIONAL INFORMATION
QUALIFICATIONS
Proficient in Microsoft Word, Excel, PowerPoint and Outlook, working knowledge of business machines, work
well in a busy office handling a wide variety of tasks; motivated to learn new skills and grow in responsibility,
proven customer service skills