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Valerie_Resume_2016

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Valerie_Resume_2016

  1. 1. VALERIE TAUKINUKUFILI Cell 801-347-5361 167 E 2700 S Email: libragrl11@gmail.com Salt Lake City, UT 84115 PROFESSIONAL EXPERIENCE Service Center Support 3- Mitchell International, Inc. - Salt Lake City, UT May 2015-Present • Collect debt on worker's compensations claims. • Correct issues that are preventing bills from processing. • Help ensure patients are able to continue to fill medications by reconciling their past due accounts which includes gathering information for adjustors and submitting forms properly. • Cross train other department employees and train new hires. Onsite Marriott Desk Advisor, Interval International, Salt Lake City, UT July 2010-May 2015 • Responsible for answering incoming Marriott Resort calls, and servicing members to meet organizational objectives and provide quality customer service. • Consistently meet all departmental goals. • Primary person responsible for training new hires. • Extensive knowledge of all products with the ability to educate and maximize options for members. Customer Service Representative II, Taylor, Bean & Whitaker, Midvale, UT Jan 2008 – Jan 2009 • Responsible for answering customer questions related to mortgage loans. • Effectively solve customer inquiries utilizing the one-call resolution approach. • Consistently answer 40-50 calls per day. • Knowledgeable and proficient in answering questions related to escrow accounts. Licensed Insurance Sales Producer, Allen Insurance Agency, Midvale, UT July 2001 – Dec 2004 April 2006 – Jan 2008 • Primary sales producer for property and casualty products. • Provide customer service to current policyholders by endorsing policies, explaining coverages and answering claims questions. • Create financial worksheets on Excel for potential annuity clients. • Research lead programs and make recommendations for the company. Reservations Agent/Customer Service, Jetblue Airways, Salt Lake City, UT Jan 2005-Nov 2005 • Arrange flight reservations for customers, as well as service current reservations. • Provide accurate information regarding Jetblue products and flights. • Work independently from home and provide a professional and pleasant experience for all customers who call. EDUCATION • Graduate of Utah College of Massage Therapy, Salt Lake City, UT, March 2003 • High school diploma, Northgate High School, Walnut Creek, CA, June 1999

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