1. Valorie Hickman Flores
OPERATIONS / IMPLEMENTATION SPECIALIST
805-217-1698
alnval@att.net
20+ Years Experience – Customer Implementation and Support – Multimillion Dollar Divisions
Establishing and Fine Tuning Best Practices
Successful in Seeing the “Big Picture”, Improving Workflow Processes and Identifying
Solutions That Increase Efficiency and Maximize Revenues
Versatile ‘go to’ team leader with sophisticated relationship management skills and a wealth of diverse
experience in service-driven environments seeks an opportunity to make a difference.
CLIENT RELATIONS • PROJECT IMPLEMENTATION • QUALITY ASSURANCE • COMPLIANCE
PROFILE
Ten years of sales support, compliance and complex implementation experience for a global leader in merchant
services, highlighted by pioneering achievement and increasingly responsible decision-making. Ten years in private
and retail banking. Meticulous organizer with a mastery for details, end-to-end project management and pushing the
delivery of workflow and quality to the highest standards. Major contributions on behalf of each employer.
EXPERTISE INCLUDES
• Establishing Proactive / Consultative Relationships • Developing / Supporting Productive Work Teams
• Compliance Analysis / Monitoring / Enforcement • Planning / Scheduling / On-Time Project Delivery
• Continuous Improvement / System Innovation • Internal-External Communications / Collaboration
PROFESSIONAL EXPERIENCE
FIRST DATA CORPORATION 2005 – 2016
SENIOR IMPLEMENTATION SPECIALIST, U.S. DIVISION (2007 – 2016)
Succeeded in building the entire compliance infrastructure from ground up for First Data Commercial Services leading
to recruitment as Senior Implementation Specialist, U.S.
• Challenged with the implementation of all new signed agents for Ignite Payments Channel (1,700+ agents to
date).
• Develop, coordinate, and execute project plans, task schedules and resource activities; strong focus on superior
start-up and strategic account support.
• Create proactive, consultative agent relationships and provide a full scope of training and support on systems,
boarding tools, products and services (60 day training and implementation period).
• Continually identify areas to streamline procedures, enhance revenue and improve product efficiency.
• Primary Project Leader interfacing with all internal resources to ensure successful agent start-up.
• Integral behind-the-scenes agent facilitator helping to drive a multi-million dollar revenue stream
• Onboard agents quickly with annual contributions of over $1 Million in revenue for 2015.
• Have consistently exceeded performance standards on reviews each year.
COMPLIANCE SPECIALIST (2005 – 2007)
Developed best practices and processes for a newly created position that are still in effect today. Streamlined,
coordinated and facilitated complex registration and review procedures, requirements for prospective ISO’s.
• Monitored partner practices, reviewed and approved marketing materials and web sites referencing company
name and logos in compliance to Visa and MasterCard requirements. Documented non-compliant items.
• Established a strong rapport with each ISO and achieved 100% in compliance over two years.
• Realized significantly increases in ISO onboard time and resulting productivity.

2. Valorie Hickman Flores
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BANK OF AMERICA 1988 – 2005
Steadily scaled company ranks and handled a wide range of responsibilities from teller and customer service
officer to executive leadership in private banking and mortgage lending.
ASSISTANT VICE PRESIDENT, MORTGAGE (2002-2005)
Managed daily office operations while supporting the Vice President and up to 10 loan officers.
• Assisted with marketing and prepared presentations for sales meetings and events.
• Compiled production reports, maintained personnel files, reviewed payroll and compensation requests.
• Researched loan status and communicated to all parties. Resolved customer issues in a timely manner.
ASSISTANT VICE PRESIDENT, RELATIONSHIP MANAGER, PRIVATE BANK (1998-2002)
Primary point of contact and service provider for over 100 high net worth clients with minimum deposits of $1 million.
Prepared complex reports and presentations requiring research, data collections and analysis.
• Managed flow of office during period of rapid sales growth.
• Deepened relationships through cross-selling of products and services.
• Resolved problems of demanding clientele with diplomacy and efficiency.
• Continued to train and support new Relationships Associates and Relationship Managers.
CUSTOMER SERVICE OFFICER, RETAIL BANKING (1988-1998)
Established new accounts and cross-sold appropriate products.
• Consistently met or exceeded sales goals.
EDUCATION / SKILLS / ASSOCIATIONS
Ventura College, Ventura, CA
Associate of Science, Business Administration
Associate of Arts, Liberal Arts
Strong Computer Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
SalesForce, Docusign and Quickbooks
Community Involvement
Treasurer and Board Member, PTA, Moorpark Unified School District
KEY STRENGTHS
Driving Efficiency – Improving Processes – Leadership – Execution
Excellent References – Ready for a New Challenge