1. VIVIAN A. LANGOSH
(909) 957-6798 cell
(909) 944-8460 home
E-mail: vlangosh@yahoo.com
Achievement- oriented and dedicated professional with 32 years of experience in customer service, sales
administration, logistics, quality control and forecasting. Tailor individual performance to support
organizational goals. Detailed and hardworking with high standards and perseverance, self-motivated,
critical thinker, excellent communication skills and ability to handle multiple and complex tasks.
Proficient in Microsoft Office as well as SAP, AS400, BaaN, PeopleSoft, Event Bright and SOLABS
reporting. Also proficient in Sarbanes Oxley protocol and procedures.
EXPERIENCE
DAWN FOOD PRODUCTS, INC. Ontario, CA
2014-Present
Sales Analyst for Bakery Distribution
• Assist the Sales Manager in Ontario, CA, in support of internal and external customers.
• Support all sales team members in CA, Las Vegas and Arizona.
• Maintain communication network with sales team and other departments within Dawn.
• Process Commission Reports for sales team members and submit to payroll for bonus payouts.
• Process for the sales tea, all Market Cost Adjustments for their customers.
• Maintain and timely submit Product Request and Special Orders to Procurement.
• Forecast seasonal products for Procurement to stock.
• Analyze and report sales trends to Sales Manager and Procurement.
• Track and maintain worksheets for various programs.
• Coordinate with Vendors to introduce to Dawn new products, marketing programs and benefits.
• Support Dawn Distribution Technical Support team.
• Organize Monthly Sales Meetings as well as Food Shows.
• Qualify leads and submit to sales team, generating approximately $465K in new business.
SYNCREON Fontana, CA
2012 -- 2013
Operations Manager: Contract Consultant for 3rd
party distribution company
• Reported to Senior Operations Manager in Addison, IL.
• Managed 10 Logistic Coordinators in the Fontana branch.
• Ensured all KPI (Key Performance Indicators) were met and on track daily.
• Trained Logistic Coordinators as well as the lead and supervisor in best customer service
practices.
• Interacted with warehouse associates and helped resolved issues relating to transportation,
delivery and final reconciliation of delivery to market merges.
• Prepared statistical information for measurement through spreadsheets and provided written
reports to senior management.
HOYA SURGICAL OPTICS, INC, Chino Hills, CA

2. 2009 – 2012
Manager, Customer Service & Logistics
• Reported directly to the President of the Americas and managed 4-8 employees in the Customer
Service and Logistics Departments.
• Ensured all orders (500-700 monthly) were processed and shipped same day.
• Assisted with difficult customers to resolve issues.
• Assisted the Accounting Department in the collection process, and Regulatory and Quality
Assurance Department as needed.
• Conducted internal and external audits to comply with ISO requirements.
• Created and maintained department policies and procedures.
• Implemented and trained on SOLAB (3rd
party complaint program) Complaint Process.
• Managed returns to ensure all returned product was processed on a timely basis.
• Assisted in processing requisitions and purchase orders for Manufacturing.
• Processed export orders to Singapore via Federal Express or other carrier, completing all
necessary commercial invoices as well as shipment documents.
• Processed and managed all areas for industry trade shows domestically from start to finish,
including sales meeting, employee meetings and customer events.
• Reported statistical information for measurement through spreadsheets and written reports to
President of the Americas.
• Selected for Management Leadership program.
BAUSCH & LOMB, INC. Aliso Viejo, CA
2000- 2009
Product Specialist
• Maintained communication between Customer Service, Sales, Marketing, Purchasing, Quality
Assurance, Distribution and Manufacturing departments.
• Key member of Product meetings to evaluated and solve issues regarding product and
availability.
• Maintained Product Profiles in PeopleSoft, through setting up new products, allocation of
products when unavailable, writing procedures and updating SOP’s.
• Company liaison with non profit charitable organizations with regards to donation of products to
be used in underdeveloped countries.
• Assisted as needed in Customer Service, such as key accounts, empty sales territories, phone
orders, fax orders etc.
OASIS MEDICAL, INC. Glendora, CA
1998-2000
Sales Administrator
• Provided administrative support to National Sales Director and Independent Sales.
Representatives.
• Created and maintained spreadsheets and provided written reports to National Sales Director.
• Interfaced with customer service, finance, accounting, material management, manufacturing,
regulatory and shipping departments. Supported marketing in industry trade shows.
EDUCATION
• Master in Business Administration (MBA)
University of Phoenix, Ontario, CA.
Vivian A. Langosh Resume
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3. • Bachelor of Business Administration (BSBA), concentration in Marketing,
California State University, San Bernardino, San Bernardino, CA
References upon request.
Vivian A. Langosh Resume
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