Seeking a full-time position at a dynamic forward thinking organization to utilize my 26 years of versatility to enhance a company for a new career

1. Jennifer C. Fishwick
105 W. Merchant St. Audubon, NJ 08106
Jenniferc1717@gmail.com | (609) 980-3855
OBJECTIVE
Seeking a full-time position at a dynamic, forward-thinking organization to utilize 26 years of versatility and experience as an
outgoing leader, a loyal team member, and an exceptional customer service provider.
PROFESSIONAL WORK EXPERIENCE
Client Specialist 2008 – Present
Holman Infiniti of Maple Shade, NJ
• Work closely with Service Department to schedule vehicle maintenance and repairs, confirm appointments, and
coordinate loaner vehicle service for clients.
• Maintain a clear and open line of communication with clients, ensuring they are well informed during service
appointments and throughout the overall ownership experience.
• Foster ongoing customer relationships by handling individual questions and complaints and assisting management
with monitoring feedback, addressing areas of concern, and implementing process solutions.
• Create and regularly evaluate sales documents, which are the framework for assessing client needs, providing key
information about the company, and facilitating the sales process.
• Oversee vehicle inventory by maintaining records of vehicles as they arrive at the dealership and as they are sold,
traded with other dealers, and replenished. Assess new deliveries for transport damage.
• Maintain positive relationships with 25 brand dealerships along the East Coast to acquire additional inventory, trade
vehicles when requested, and update database with vehicle statuses.
• Provide support to sales and service personnel by occasionally performing various administrative duties, such as
reception, preparing purchase orders, and cashiering.
• Recognized as Employee of the Month in November & December 2014 and Employee of the Year candidate in 2013.
• Played an instrumental role in in instituting the Internet lead processing system currently in use.
Office Manager | Warranty Administrator | Title Clerk 1989 – 2008
Land Rover of Cherry Hill, NJ
• Handled all aspects of Accounts Payable and Accounts Receivable, including collections.
• Recorded daily deposits and handled wire transfers up to $500,000.
• Maintained cash receipts and daily bookkeeping for accounts with balances up to $2,000,000.
• Settled floor plan inventory at conclusion of every month.
• Processed all paperwork related to titling new and used vehicles for NJ, PA, DE and various out-of-state
transactions, pursuant to specific state laws and requirements.
• Prepared bank funding packages for lease and retail loans with a keen eye for detail.
• Hired, trained and supervised supplemental cashier and reception staff over 15 years.
• Maintained accounting and personnel records and implemented document access controls.
• Prepared employee time allotments for payroll input.
• Worked closely with management team and company attorney on various legal matters as needed.
• Established and maintained relationships with vendors and clients with in-house accounts over 20 years.
• Managed all aspects of warranty administration, including claim submission, resubmission, and audit trail.
• Coordinated systems for greeting customers and routing inbound phone calls.
• Secured client service appointments and prepared, closed, and booked service orders.
PROFESSIONAL SKILLS
• Proficiency with CRM tools, including CDK, MPI, XTIME automotive functions; Microsoft Office
• Accounts Payable and Accounts Receivable; Automotive title work; Notary Public since 1990
• Cultivating solid relationships with clients; Multitasking
EDUCATION
Collingswood High School Graduated 1987
High School Diploma
WHAT SETS ME APART
• Extensive personal volunteer work
• Trained in American Red Cross Disaster Relief
• Long Ridge Writer’s Group Diploma, June 2014
• Passed Law Enforcement Exam, April 2014
• Resourceful, organized, and versatile
• Able to adapt and learn new skills quickly