Heather McGlynn has over 18 years of experience in procurement, finance, and customer service management. She has managed teams of up to 20 professionals and is skilled in coaching, mentoring, training, and evaluating performance. Currently she is a Client Success Account Manager at DATASERV where she develops client relationships, implements service plans, and oversees transitions following new implementations. Previously she held roles as an Accounts Payable Supervisor and Lead at FURNITURE BRANDS and KELLWOOD COMPANY where she managed teams and processed invoices, purchase orders, and payments.

1. Heather McGlynn
11779 C AS TLE R ANC H R D Cell: (314) 560-5403
DE SOTO, MO 63020 ham cgl ynn @hot m ai l .com
PROFILE
Procurement, Finance, and Customer Service Management Professional with over 18 years’
experience with accounts payable and vendor management. Experience managing teams of up to
20 professionals. Skilled in coaching, mentoring, training, and evaluating performance. Superb
communication skills at all levels of organizations internally and externally. A high energy self-
starter that can work across departments and functions to solve problems and pro-actively identify
process improvements. Able to meet deadlines, manage multiple priorities, and effectively
handle stress while promoting a positive team environment.
EXPERIENCE
DATASERV Saint Louis, Missouri 2014 - Present
Client Success Account Manager April 2014 – Present
• Develop and maintain client relationships by understanding current and future needs of clients.
• Create and implement a Service Plan strategy designed to satisfy the client’s needs; deepening the
relationship with DataServ.
• Collaborate with members of IT, Sales and Marketing to create effective solutions
• Maintain client contact, review fluctuations in the client’s needs; make modifications in the client
strategy accordingly and in so doing, identify appropriate sales opportunities.
• Oversee the transition of responsibilities from Project Management to the Client Support staff
following new program implementations.
• Plan, coordinate and conduct periodic client meetings, performance reviews and analyses as
appropriate.
• Train clients on new and existing system functionality to include system features, online help
resources and tutorials that enhance their programs.
FURNITURE BRANDS Clayton, Missouri 2012 –2014
Accounts Payable Supervisor Dec 2012 – April 2014
• Managed a team of 20 employees in a shared services accounts payable environment. Duties overseen
include the processing of inventory and non inventory invoices, scanning, auditing, vendor
maintenance, disbursements, travel and expense and procurement card management.
• Responsible for maintaining vendors, processing accounts payables, and preparing 1099’s for 13
furniture brands in SAP, JD Edwards, and custom AS400 and mainframe systems.
• Detailed knowledge of procurement, planning, and finance business processes and systems for
manufacturing and sourcing organizations
• Served as the point of escalation and communication for plant procurement personnel as well as
external parties
• Assisted finance team with monthly closing process
• Demonstrated ability to quickly learn multiple complex systems
• Developed and provided training for new team members

2. Accounts Payable Lead Feb 2012 – Dec 2012
• Process purchase orders, shipping debit memos and expense invoices for largest division on JDE
system.
• Process invoices for Corporate and Canadian divisions.
• AP Helpdesk representative for multiple business units. Resolutions implemented when raised by
vendor and/or internal company inquiries.
• Assisted AP team to resolve complex payables issues.
• Responsible for Vendor Master data management for multiple brands.
• Responsible for monthly rent payments on 150 leases.
• Travel and Expense card administrator as well as procurement card administrator.
KELLWOOD COMPANY Chesterfield, Missouri 2009 –2012
Accounts Payable Supervisor Feb 2009 – Feb 2012
• Responsible for supervising all daily activities in Accounts Payable while also being involved in
special projects, daily payment authorizations, weekly and month-end reporting.
• Supervise 6 employees in the A/P department for 22 business units, inventory and expense, vendor
maintenance, reconciliation of credit card payments, 1099 reporting.
• Assisted in implementation of accounts payable process improvement projects-Workflow, EFT
Automation, Standardization, Call Tracking. Assisted in upgrade of Standard Register check printing
system
• Created and incorporated forms and SOX compliant standard practice manuals for daily processes.
Accounts Payable Senior Specialist Aug 1999 – Feb 2009
• Lead administrator for Concur/Vinnet travel and expense system processing for 600+ employees.
Travel and purchase card administration and accrual. Maintain profiles and approve daily expense
reports.
• Helpdesk representative for multiple business units. Maintain call-tracking system. Resolutions
implemented when raised by vendor and/or internal company inquiries.
• Responsible for banking set-ups, investigations and amendments for vendor payments, foreign and
domestic for all divisions in Oracle, Bank of America, Wells Fargo, Wachovia, HSBC and Scotia
Bank. Oversee and manage monthly travel expense accruals for all company divisions. Balance
month end transactions in USBank Access Online and Oracle.
• Lead vendor maintenance. Create best business practice form and manual to support vendor
maintenance set-ups. Co-managed 1099 process including W-9 administration.
• Daily verification of Oracle and DOS400 invoice processing. Prepare daily trial balances for
divisions.
• Process purchase orders, shipping debit memos and expense invoices for largest division on DOS400
system.
WHITE-RODGERS DIV OF EMERSON ELECTRIC St Louis, Missouri 1996 –1999
Accounts Payable Clerk Nov 1996 – Aug 1999
• Processed invoices for entire White-Rodgers Affton plant on JD Edwards system. Vouchered invoices
and mailed weekly checks.
• Prepared month end invoice in transit and monthly inter-company statements.

3. • Resolved issues raised in vendor phone calls and faxes in a timely manner.
EDUCATION
Missouri College 1993-1995 – Certification in Dental Assisting
Continuing Education Courses: Tax Reporting, Customer Service, Franklin Covey Management
courses
TECHNOLOGIES
Knowledge of software programs, PC and mainframes, including: Microsoft Windows, Outlook,
Excel and Word, Lotus Notes, WordPerfect, Oracle 11i, J.D. Edwards EBA 2.0, Aspen 9.7, SAP,
Solomon, Peoplesoft, Concur, AS400, Infinium, Noetix, Kronos and Showcase reporting tools.