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Ray poynter social media research - 2012 - 1
1. A
Presenta*on
from
the
NewMR
“Social
Media
Research”
Event
9
October,
2012
All
copyright
owned
by
The
Future
Place
and
the
presenters
of
the
material
For
more
informa:on
about
NewMR
events
visit
newmr.org
What’s
What
in
Social
Media
Research
Ray
Poynter,
Vision
Cri0cal
University
2. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
What’s What in Social Media Research
Ray Poynter
Director Vision Critical University
@ Vision Critical
3. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Social Media
Monitoring
Netnography
Social Media
Bots
Social Media
As Sample
MROCs
Community
Panels
Brand
Communities
Social Media
Research
Crowdsourcing
Social Media / Big
Data Integration
Facebook
Pages
Social Media Research
Smartphone
Enabled
Auto-
ethnography
Researching
Social Media
Gamification
4. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Listening is the new asking
4
Social Media
Monitoring
Netnography
Social Media
Bots
Social Media
Research
5. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
6. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
7. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Commercial Social Media Analysis
Insight
Social Media Research
Blog mining
Buzz monitoring
Netnography
Web scraping
8. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Two Stages
Corpus
Text Analytics
CAQDA
9. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Commercial ‘Listening’
Volume
Trends
SentimentInfluence
Content
10. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Ibis, All Seasons, Novotel, Sofitel ….
Integration Surveys and Social Media
4000 Accor Hotels
12000 competitor hotels
Global dashboard
40 country dashboards
4000 hotel dashboards
11. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
12. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
13. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
14. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Researching Social Media
Researching
Social Media
15. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
16. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Brand
Communities
Crowdsourcing
Facebook
Pages
Utilising branded presences in Social Media
17. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
25 million fans
Disney had 3,671
answers to their
question in 20
minutes
18. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
19. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
MROCs
Community
Panels
Research Communities
20. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Using Online Research Communities
MROCs
Market Research Online Communities
21. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Community Panels
22. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Social Media
As Sample
Social Media / Big
Data Integration
Linking to the ‘real world’
Smartphone
Enabled
Auto-
ethnography
Gamification
23. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Delivering survey samples from
24. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Auto-Ethnography
25. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
The gamification of research
26. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Integrating Research and Social Media Analysis
27. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Ethics
1. What did people intend and expect to
happened to their data?
2. What do the laws say?
3. What do the guidelines say?
4. What confidence can clients have in results?
28. Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Q & A
Sue York
NewMR
Ray Poynter
Vision Critical University
29. A
Presenta*on
from
the
NewMR
“Social
Media
Research”
Event
9
October,
2012
All
copyright
owned
by
The
Future
Place
and
the
presenters
of
the
material
For
more
informa:on
about
NewMR
events
visit
newmr.org
What’s
What
in
Social
Media
Research
Ray
Poynter,
Vision
Cri0cal
University