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A	
  Presenta*on	
  from	
  the	
  NewMR	
  “Social	
  Media	
  
Research”	
  Event	
  
9	
  October,	
  2012	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa:on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  
What’s	
  What	
  in	
  Social	
  Media	
  Research	
  
	
  
Ray	
  Poynter,	
  Vision	
  Cri0cal	
  University 	
   	
  	
  
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
What’s What in Social Media Research
Ray Poynter
Director Vision Critical University
@ Vision Critical
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Social Media
Monitoring
Netnography
Social Media
Bots
Social Media
As Sample
MROCs
Community
Panels
Brand
Communities
Social Media
Research
Crowdsourcing
Social Media / Big
Data Integration
Facebook
Pages
Social Media Research
Smartphone
Enabled
Auto-
ethnography
Researching
Social Media
Gamification
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Listening is the new asking
4
Social Media
Monitoring
Netnography
Social Media
Bots
Social Media
Research
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Commercial Social Media Analysis
Insight
Social Media Research
Blog mining
Buzz monitoring
Netnography
Web scraping
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Two Stages
Corpus
Text Analytics
CAQDA
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Commercial ‘Listening’
Volume
Trends
SentimentInfluence
Content
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Ibis, All Seasons, Novotel, Sofitel ….
Integration Surveys and Social Media
4000 Accor Hotels
12000 competitor hotels
Global dashboard
40 country dashboards
4000 hotel dashboards
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Researching Social Media
Researching
Social Media
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Brand
Communities
Crowdsourcing
Facebook
Pages
Utilising branded presences in Social Media
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
25 million fans
Disney had 3,671
answers to their
question in 20
minutes
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
MROCs
Community
Panels
Research Communities
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Using Online Research Communities
MROCs
Market Research Online Communities
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Community Panels
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Social Media
As Sample
Social Media / Big
Data Integration
Linking to the ‘real world’
Smartphone
Enabled
Auto-
ethnography
Gamification
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Delivering survey samples from
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Auto-Ethnography
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
The gamification of research
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Integrating Research and Social Media Analysis
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Ethics
1.  What did people intend and expect to
happened to their data?
2.  What do the laws say?
3.  What do the guidelines say?
4.  What confidence can clients have in results?
Introduction to Social Media with Ray Poynter, Vision Critical University
NewMR Social Media Research Event, 9 October 2012, Session 1
Q & A
Sue York
NewMR
Ray Poynter
Vision Critical University
A	
  Presenta*on	
  from	
  the	
  NewMR	
  “Social	
  Media	
  
Research”	
  Event	
  
9	
  October,	
  2012	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa:on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  
What’s	
  What	
  in	
  Social	
  Media	
  Research	
  
	
  
Ray	
  Poynter,	
  Vision	
  Cri0cal	
  University 	
   	
  	
  

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Ray poynter social media research - 2012 - 1

  • 1. A  Presenta*on  from  the  NewMR  “Social  Media   Research”  Event   9  October,  2012   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa:on  about  NewMR  events  visit  newmr.org   What’s  What  in  Social  Media  Research     Ray  Poynter,  Vision  Cri0cal  University      
  • 2. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 What’s What in Social Media Research Ray Poynter Director Vision Critical University @ Vision Critical
  • 3. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Social Media Monitoring Netnography Social Media Bots Social Media As Sample MROCs Community Panels Brand Communities Social Media Research Crowdsourcing Social Media / Big Data Integration Facebook Pages Social Media Research Smartphone Enabled Auto- ethnography Researching Social Media Gamification
  • 4. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Listening is the new asking 4 Social Media Monitoring Netnography Social Media Bots Social Media Research
  • 5. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 6. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 7. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Commercial Social Media Analysis Insight Social Media Research Blog mining Buzz monitoring Netnography Web scraping
  • 8. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Two Stages Corpus Text Analytics CAQDA
  • 9. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Commercial ‘Listening’ Volume Trends SentimentInfluence Content
  • 10. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Ibis, All Seasons, Novotel, Sofitel …. Integration Surveys and Social Media 4000 Accor Hotels 12000 competitor hotels Global dashboard 40 country dashboards 4000 hotel dashboards
  • 11. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 12. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 13. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 14. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Researching Social Media Researching Social Media
  • 15. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 16. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Brand Communities Crowdsourcing Facebook Pages Utilising branded presences in Social Media
  • 17. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 25 million fans Disney had 3,671 answers to their question in 20 minutes
  • 18. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1
  • 19. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 MROCs Community Panels Research Communities
  • 20. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Using Online Research Communities MROCs Market Research Online Communities
  • 21. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Community Panels
  • 22. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Social Media As Sample Social Media / Big Data Integration Linking to the ‘real world’ Smartphone Enabled Auto- ethnography Gamification
  • 23. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Delivering survey samples from
  • 24. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Auto-Ethnography
  • 25. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 The gamification of research
  • 26. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Integrating Research and Social Media Analysis
  • 27. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Ethics 1.  What did people intend and expect to happened to their data? 2.  What do the laws say? 3.  What do the guidelines say? 4.  What confidence can clients have in results?
  • 28. Introduction to Social Media with Ray Poynter, Vision Critical University NewMR Social Media Research Event, 9 October 2012, Session 1 Q & A Sue York NewMR Ray Poynter Vision Critical University
  • 29. A  Presenta*on  from  the  NewMR  “Social  Media   Research”  Event   9  October,  2012   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa:on  about  NewMR  events  visit  newmr.org   What’s  What  in  Social  Media  Research     Ray  Poynter,  Vision  Cri0cal  University