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A	
  Presenta*on	
  from	
  The	
  NewMR	
  Behaviour	
  
Economics	
  Event	
  
19	
  April	
  2012	
  
An	
  Introduc+on	
  to	
  Behavioural	
  Economics	
  
	
  
Ray	
  Poynter,	
  Vision	
  Cri+cal	
  
Event	
  sponsored	
  by	
  Greenbook	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa>on	
  about	
  Greenbook	
  visit	
  www.greenbookblog.org	
  
For	
  more	
  informa>on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
An	
  Introduc*on	
  to	
  Behavioural	
  Economics	
  
19	
  April	
  2012	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Agenda	
  
1.  The	
  context	
  for	
  Behavioural	
  Economics	
  
2.  Key	
  themes	
  
3.  Implica>ons	
  for	
  market	
  research	
  
4.  Further	
  reading	
  
5.  Closing	
  thoughts	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Ra>onal	
  
Consumers	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Wages	
  are	
  
s>cky	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Psychology	
  
Cogni>ve	
  Psychology	
  
Social	
  Psychology	
  
Evolu>onary	
  Psychology	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Ul>matum	
  Game	
  
Originally	
  proposed	
  by	
  Güth,	
  SchmiSberger,	
  and	
  Schwarze	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
We	
  are	
  to	
  thinking	
  as	
  cats	
  
are	
  to	
  swimming	
  
	
  
we	
  can	
  do	
  it	
  if	
  we	
  have	
  to	
  
Daniel	
  Kahneman	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
System	
  1	
  and	
  2	
  
System	
  1	
  
–  Make	
  a	
  disgust	
  face	
  when	
  
shown	
  horrible	
  picture	
  
–  Calculate	
  2+2=?	
  
–  Drive	
  car	
  on	
  empty	
  road	
  
–  Detect	
  that	
  one	
  object	
  is	
  
more	
  distant	
  than	
  another	
  
–  Complete	
  the	
  phrase	
  
“Bread	
  and	
  ……”	
  
System	
  2	
  
–  Focus	
  on	
  one	
  person’s	
  
voice	
  in	
  a	
  crowded	
  room	
  
–  Fill	
  out	
  a	
  tax	
  form	
  
–  Walk	
  faster	
  than	
  is	
  normal	
  
for	
  you	
  
–  Compare	
  two	
  washing	
  
machines	
  for	
  overall	
  value	
  
–  Look	
  for	
  a	
  woman	
  with	
  
white	
  hair	
  
From	
  Daniel	
  Kahneman’s	
  Thinking	
  Fast	
  and	
  Slow	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Context	
  
Dan	
  Ariely	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Default	
  and	
  Iner>a	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Ra>ng	
  Problem	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Priming,	
  Anchoring,	
  Framing	
  
How	
  expensive	
  do	
  you	
  think	
  a	
  business	
  return	
  
flight	
  from	
  London	
  to	
  New	
  York	
  in	
  May	
  will	
  be?	
  
______	
  
What	
  would	
  you	
  expect	
  to	
  pay	
  for	
  an	
  
economy	
  return	
  flight	
  from	
  London	
  to	
  Paris	
  
in	
  May?	
  	
  
(pick	
  the	
  answer	
  closest	
  to	
  the	
  number	
  in	
  your	
  mind)	
  
a.  Less	
  than	
  £40	
  
b.  £40	
  
c.  £80	
  
d.  £120	
  
e.  £160	
  
f.  More	
  than	
  £200	
  
a.  Less	
  than	
  £100	
  
b.  £150	
  
c.  £200	
  
d.  £250	
  
e.  £300	
  
f.  More	
  than	
  £300	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Implica>ons	
  for	
  Market	
  Research	
  
1.  Back	
  to	
  basics	
  
–  Research	
  is	
  a	
  psychological	
  instrument	
  
–  Experimental	
  design	
  
–  Consistent	
  rela>onship	
  between	
  response	
  &	
  ac>on	
  
2.  Key	
  elements	
  
–  Context	
  
–  System	
  1	
  or	
  2	
  
–  Is	
  the	
  decision	
  personal	
  or	
  social?	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Further	
  Reading	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
4	
  Thoughts	
  
1.  Don’t	
  throw	
  the	
  baby	
  out	
  with	
  the	
  
bathwater	
  
2.  The	
  issues	
  raised	
  by	
  BE	
  are	
  reasons	
  to	
  use	
  
professional	
  researchers,	
  and	
  a	
  risk	
  for	
  DIY	
  
3.  Don’t	
  just	
  use	
  a	
  technique	
  you’ve	
  used	
  
before,	
  think	
  about	
  why	
  and	
  how	
  it	
  might	
  
work?	
  
4.  Of	
  all	
  the	
  points	
  BE	
  raises,	
  context	
  is	
  
probably	
  the	
  most	
  ‘powerful’	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Thank	
  You	
  
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Q	
  &	
  A	
  
Sue York
NewMR
Ray Poynter
Vision Critical
Speaker: Ray Poynter, VCU @ Vision Critical, UK
NewMR Behavioural Economics Event, 19 April 2012, Session 1
Ray	
  Poynter	
  and	
  Vision	
  Cri>cal	
  
1-­‐7	
  Boundary	
  Row	
  
London,	
  SE1	
  8HP	
  
United	
  Kingdom	
  
Phone:	
  +44	
  (0)	
  20	
  7633	
  2900	
  
T:	
  @RayPoynter	
  
L:	
  hSp://www.linkedin.com/in/raypoynter	
  
A	
  Presenta*on	
  from	
  The	
  NewMR	
  Behaviour	
  
Economics	
  Event	
  
19	
  April	
  2012	
  
An	
  Introduc+on	
  to	
  Behavioural	
  Economics	
  
	
  
Ray	
  Poynter,	
  Vision	
  Cri+cal	
  
Event	
  sponsored	
  by	
  Greenbook	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa>on	
  about	
  Greenbook	
  visit	
  www.greenbookblog.org	
  
For	
  more	
  informa>on	
  about	
  NewMR	
  events	
  visit	
  newmr.org	
  

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Ray poynter behavioural economics - 2012

  • 1. A  Presenta*on  from  The  NewMR  Behaviour   Economics  Event   19  April  2012   An  Introduc+on  to  Behavioural  Economics     Ray  Poynter,  Vision  Cri+cal   Event  sponsored  by  Greenbook   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa>on  about  Greenbook  visit  www.greenbookblog.org   For  more  informa>on  about  NewMR  events  visit  newmr.org  
  • 2. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 An  Introduc*on  to  Behavioural  Economics   19  April  2012  
  • 3. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Agenda   1.  The  context  for  Behavioural  Economics   2.  Key  themes   3.  Implica>ons  for  market  research   4.  Further  reading   5.  Closing  thoughts  
  • 4. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Ra>onal   Consumers  
  • 5. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Wages  are   s>cky  
  • 6. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Psychology   Cogni>ve  Psychology   Social  Psychology   Evolu>onary  Psychology  
  • 7. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Ul>matum  Game   Originally  proposed  by  Güth,  SchmiSberger,  and  Schwarze  
  • 8. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 We  are  to  thinking  as  cats   are  to  swimming     we  can  do  it  if  we  have  to   Daniel  Kahneman  
  • 9. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 System  1  and  2   System  1   –  Make  a  disgust  face  when   shown  horrible  picture   –  Calculate  2+2=?   –  Drive  car  on  empty  road   –  Detect  that  one  object  is   more  distant  than  another   –  Complete  the  phrase   “Bread  and  ……”   System  2   –  Focus  on  one  person’s   voice  in  a  crowded  room   –  Fill  out  a  tax  form   –  Walk  faster  than  is  normal   for  you   –  Compare  two  washing   machines  for  overall  value   –  Look  for  a  woman  with   white  hair   From  Daniel  Kahneman’s  Thinking  Fast  and  Slow  
  • 10. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Context   Dan  Ariely  
  • 11. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Default  and  Iner>a  
  • 12. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Ra>ng  Problem  
  • 13. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Priming,  Anchoring,  Framing   How  expensive  do  you  think  a  business  return   flight  from  London  to  New  York  in  May  will  be?   ______   What  would  you  expect  to  pay  for  an   economy  return  flight  from  London  to  Paris   in  May?     (pick  the  answer  closest  to  the  number  in  your  mind)   a.  Less  than  £40   b.  £40   c.  £80   d.  £120   e.  £160   f.  More  than  £200   a.  Less  than  £100   b.  £150   c.  £200   d.  £250   e.  £300   f.  More  than  £300  
  • 14. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Implica>ons  for  Market  Research   1.  Back  to  basics   –  Research  is  a  psychological  instrument   –  Experimental  design   –  Consistent  rela>onship  between  response  &  ac>on   2.  Key  elements   –  Context   –  System  1  or  2   –  Is  the  decision  personal  or  social?  
  • 15. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Further  Reading  
  • 16. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 4  Thoughts   1.  Don’t  throw  the  baby  out  with  the   bathwater   2.  The  issues  raised  by  BE  are  reasons  to  use   professional  researchers,  and  a  risk  for  DIY   3.  Don’t  just  use  a  technique  you’ve  used   before,  think  about  why  and  how  it  might   work?   4.  Of  all  the  points  BE  raises,  context  is   probably  the  most  ‘powerful’  
  • 17. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Thank  You  
  • 18. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Q  &  A   Sue York NewMR Ray Poynter Vision Critical
  • 19. Speaker: Ray Poynter, VCU @ Vision Critical, UK NewMR Behavioural Economics Event, 19 April 2012, Session 1 Ray  Poynter  and  Vision  Cri>cal   1-­‐7  Boundary  Row   London,  SE1  8HP   United  Kingdom   Phone:  +44  (0)  20  7633  2900   T:  @RayPoynter   L:  hSp://www.linkedin.com/in/raypoynter  
  • 20. A  Presenta*on  from  The  NewMR  Behaviour   Economics  Event   19  April  2012   An  Introduc+on  to  Behavioural  Economics     Ray  Poynter,  Vision  Cri+cal   Event  sponsored  by  Greenbook   All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa>on  about  Greenbook  visit  www.greenbookblog.org   For  more  informa>on  about  NewMR  events  visit  newmr.org