1. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
A
Presenta*on
from
The
Fes*val
of
NewMR
–
Main
Stage
5
December
2012
Where
is
social
media
research
today,
where
will
it
be
tomorrow?
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copyright
owned
by
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Future
Place
and
the
presenters
of
the
material
For
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informa:on
about
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events
visit
NewMR.org
Ray
Poynter
Vision
Cri9cal
University
2. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Where is social media research
today, where will it be tomorrow?
Ray Poynter
Director @ Vision Critical University
3. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
What is social media research?
1. Listening, searching, & monitoring
2. Netnography
3. Social media inspired research
4. Researching social media
5. Social media as a sample source
6. Integrating social media into
mainstream research
4. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Volume
Trends
Sen*ment
Influence
Content
5. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Time
Plateau
of
Produc:vity
Slope
of
Enlightenment
Trough
of
Disillusionment
Peak
of
Inflated
Expecta:ons
Gartner
Hype
Cycle
6. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Strengths
• Fast
• Real conversations
• Answers the unanswered
• Reflects market salience
• Some successes
Weaknesses
• Demographics
• Facebook’s opacity
• Automated sentiment
analysis
• Costs
7. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Netnography
Google
Trends
-‐
Netnography
Nivea’s
Stain
Manual
8. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Communities
Qual
Days
Years
50,000+
30
Qual
&
Quant
MROC
MROC
Community
Panel
Qual
&
Quant
9. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Communities
3%
and
growing
10. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Smartphone Enabled Research
11. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Researching social media
12. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Social media as a sample source
13. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Integrating social media into
mainstream market research
1. Tracking panel members in social
media
2. Linking to respondents’ social
media
3. Quantifying and validating Social
Media findings
4. Complementing traditional
research with social media
14. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
What’s Next?
• Legislation and regulation
• More tracking and logging
• Improved demographics of comments
• Improved text analytics
• More integration with MR
• Imitations and upgrades to Google
Consumer Surveys
15. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Three Top Tips!
1. Use Communities
2. Integrate SM with mainstream MR
3. Keep experimenting with:
– Monitoring tools
– Text analytics
– Logging tools
16. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Thank you
Ray Poynter
Director @ Vision Critical University
17. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Q & A
Ray
Poynter
VCU
Sue
York
NewMR
18. Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Ray Poynter
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