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Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
A	
  Presenta*on	
  from	
  
The	
  Fes*val	
  of	
  NewMR	
  –	
  Main	
  Stage	
  
5	
  December	
  2012	
  
Where	
  is	
  social	
  media	
  research	
  today,	
  where	
  will	
  it	
  be	
  
tomorrow?
	
  
	
   	
   	
  	
  	
  
All	
  copyright	
  owned	
  by	
  The	
  Future	
  Place	
  and	
  the	
  presenters	
  of	
  the	
  material	
  
For	
  more	
  informa:on	
  about	
  NewMR	
  events	
  visit	
  NewMR.org	
  
Ray	
  Poynter	
  
Vision	
  Cri9cal	
  University	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Where is social media research
today, where will it be tomorrow?
Ray Poynter
Director @ Vision Critical University
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
What is social media research?
1.  Listening, searching, & monitoring
2.  Netnography
3.  Social media inspired research
4.  Researching social media
5.  Social media as a sample source
6.  Integrating social media into
mainstream research
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Volume	
  
Trends	
  
Sen*ment	
  Influence	
  
Content	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Time	
  
Plateau	
  of	
  Produc:vity	
  
Slope	
  of	
  Enlightenment	
  
Trough	
  of	
  Disillusionment	
  
Peak	
  of	
  Inflated	
  Expecta:ons	
  
Gartner	
  Hype	
  Cycle	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Listening, searching,
& monitoring
Strengths
•  Fast
•  Real conversations
•  Answers the unanswered
•  Reflects market salience
•  Some successes
Weaknesses
•  Demographics
•  Facebook’s opacity
•  Automated sentiment
analysis
•  Costs
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Netnography
Google	
  Trends	
  -­‐	
  Netnography	
  
Nivea’s	
  
Stain	
  
Manual	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Communities
Qual	
  
Days	
  
Years	
  
50,000+	
  30	
  
Qual	
  
&	
  Quant	
  
MROC	
  
MROC	
  
Community	
  Panel	
  
Qual	
  
&	
  Quant	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Communities
3%	
  and	
  growing	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Smartphone Enabled Research
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Researching social media
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Social media as a sample source
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Integrating social media into
mainstream market research
1.  Tracking panel members in social
media
2.  Linking to respondents’ social
media
3.  Quantifying and validating Social
Media findings
4.  Complementing traditional
research with social media
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
What’s Next?
•  Legislation and regulation
•  More tracking and logging
•  Improved demographics of comments
•  Improved text analytics
•  More integration with MR
•  Imitations and upgrades to Google
Consumer Surveys
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Three Top Tips!
1.  Use Communities
2.  Integrate SM with mainstream MR
3.  Keep experimenting with:
–  Monitoring tools
–  Text analytics
–  Logging tools
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Thank you
Ray Poynter
Director @ Vision Critical University
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Q & A
Ray	
  Poynter	
  
VCU	
  
Sue	
  York	
  
NewMR	
  
Speaker Ray Poynter, Vision Critical University, UK
Festival of NewMR 2012 - Main Stage - Session 1
Ray Poynter
Email	
  Ray	
  @	
  ray.poynter@visioncri:cal.com	
  	
  
Follow	
  Ray’s	
  tweets	
  at	
  @	
  hSp://twiSer.com/raypoynter	
  	
  
Connect	
  with	
  Ray	
  on	
  LinkedIn	
  @	
  hSp://uk.linkedin.com/in/raypoynter	
  	
  
Find	
  out	
  about	
  Ray’s	
  book	
  at	
  @	
  hSp://bit.ly/cmFnbo	
  	
  
Check	
  out	
  Vision	
  Cri:cal	
  University	
  @	
  hSp://vcu.visioncri:cal.com/	
  	
  

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Ray poynter main stage - 2012 - 1

  • 1. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 A  Presenta*on  from   The  Fes*val  of  NewMR  –  Main  Stage   5  December  2012   Where  is  social  media  research  today,  where  will  it  be   tomorrow?             All  copyright  owned  by  The  Future  Place  and  the  presenters  of  the  material   For  more  informa:on  about  NewMR  events  visit  NewMR.org   Ray  Poynter   Vision  Cri9cal  University  
  • 2. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Where is social media research today, where will it be tomorrow? Ray Poynter Director @ Vision Critical University
  • 3. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 What is social media research? 1.  Listening, searching, & monitoring 2.  Netnography 3.  Social media inspired research 4.  Researching social media 5.  Social media as a sample source 6.  Integrating social media into mainstream research
  • 4. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Listening, searching, & monitoring Volume   Trends   Sen*ment  Influence   Content  
  • 5. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Listening, searching, & monitoring Time   Plateau  of  Produc:vity   Slope  of  Enlightenment   Trough  of  Disillusionment   Peak  of  Inflated  Expecta:ons   Gartner  Hype  Cycle  
  • 6. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Listening, searching, & monitoring Strengths •  Fast •  Real conversations •  Answers the unanswered •  Reflects market salience •  Some successes Weaknesses •  Demographics •  Facebook’s opacity •  Automated sentiment analysis •  Costs
  • 7. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Netnography Google  Trends  -­‐  Netnography   Nivea’s   Stain   Manual  
  • 8. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Communities Qual   Days   Years   50,000+  30   Qual   &  Quant   MROC   MROC   Community  Panel   Qual   &  Quant  
  • 9. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Communities 3%  and  growing  
  • 10. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Smartphone Enabled Research
  • 11. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Researching social media
  • 12. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Social media as a sample source
  • 13. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Integrating social media into mainstream market research 1.  Tracking panel members in social media 2.  Linking to respondents’ social media 3.  Quantifying and validating Social Media findings 4.  Complementing traditional research with social media
  • 14. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 What’s Next? •  Legislation and regulation •  More tracking and logging •  Improved demographics of comments •  Improved text analytics •  More integration with MR •  Imitations and upgrades to Google Consumer Surveys
  • 15. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Three Top Tips! 1.  Use Communities 2.  Integrate SM with mainstream MR 3.  Keep experimenting with: –  Monitoring tools –  Text analytics –  Logging tools
  • 16. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Thank you Ray Poynter Director @ Vision Critical University
  • 17. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Q & A Ray  Poynter   VCU   Sue  York   NewMR  
  • 18. Speaker Ray Poynter, Vision Critical University, UK Festival of NewMR 2012 - Main Stage - Session 1 Ray Poynter Email  Ray  @  ray.poynter@visioncri:cal.com     Follow  Ray’s  tweets  at  @  hSp://twiSer.com/raypoynter     Connect  with  Ray  on  LinkedIn  @  hSp://uk.linkedin.com/in/raypoynter     Find  out  about  Ray’s  book  at  @  hSp://bit.ly/cmFnbo     Check  out  Vision  Cri:cal  University  @  hSp://vcu.visioncri:cal.com/